Staples

I was having printer/​cartridge issues and decided it was better to drive to Staples and talk to someone rather than try to do it online. I walked up to the tech support desk and began asking the gal who was sitting there the question when James slid right into the conversation and said to his coworker, «I am going to listen in case you don’t know the answer.» BAM! It all went uphill from there! James took me to the printer cartridge wall, explained why I should buy what I needed to buy and then he noticed that my coupon was not yet in effect. He immediately spoke to his manager, had the coupon validated for me and even took a nickel out of his own pocket to help me pay for it while I was digging in my purse for the nickel to make exact change. What a guy! I am a business owner. My biggest challenge in life, regarding my business, is finding people who understand customer service and have good people skills. If James stays on this path of making the business owner look like a rock star he is going to go far in life. I will choose this store over the store that is closer to my house any day of the week.

Every time I go into this store they tell me (specifically the young lady in the copy center) what they CAN’T do. What the heck can you do?! Won’t be coming to this store EVER again. I’ve wanted on several occasions to make bottle labels for special events and they’ve A) not had the labels I needed and didn’t offer to help find any for me and B) not had the email option to do it right there. The customer service was very lackluster. If this is the best this store can do, then I’d hate to see the worst!

This place sucks a**! The people are so blahhh and printing services take forever ! There use to be a white chick who was really friendly and fast and also this big guy but now this dyke is just so damn slow !! She looks like she doesn’t even like her job and is so rude, yet some days she’s all jolly. Bipolar much ?? Don’t come here for printing !!

HORRID CUSTOMER SERVICE! !!! I went in to buy a new laptop and accessories for it I knew the model I wanted they had it (at least on display) I go right to the laptops and start to HUNT for an employee. … I walk the entire store and the only ones I see are the person in the printing center (who had 2 or 3 customers) and the cashier with 2 customers. I go back to the computers still searching for help… I spent 15 mins trying to get someone to unlock the laptop case so I could PAY for it… I gave up after 20 mins. … funny thing is as I walk out of the store suddenly an employee appears (same one who darted past me) and offers help… by then I was calling BEST BUY…

Customer service was pretty horrible to be frank. I came in there knowing what I wanted, I bought an office chair. It was pretty slow, no one was around to answer any questions. When I did bring the chair up to the front to pay for it the cashier didn’t even look at me once. She was going about the whole transaction with the same tone. Good savings, bad customer service.

Terrible customer service! I came right when they opened and had a few questions about printing something in the store. It was like pulling teeth trying to get one of the 3 girls to help me. They were too busy gossiping and taking selfies. Once one girl finally decided to help me she just pointed me at a computer in the corner. You have to slide your debit card first because they charge .30 $ a minute to use it. I was on the computer for about 30 seconds before I realized it will not print what I wanted. Maybe if the girls could have answered my questions I would have been charged $ 2.80 for absolutely nothing! I didn’t know how much I was charged until I checked my bank account of course. I wasn’t even in the store for over 2 minutes!!! Very unprofessional… Will no longer be coming to staples! Learn how to teach some customer service to your employees!!!

It’s not often that I find myself in need of going to an office supply store, but this past weekend I was looking for something particular and figured a store like Staples would be my best shot. I was looking for a particular size of paper that was different from the standard 8 ½×11 and was having difficulty locating any at my usual shopping spots. I assumed that an office supply place would be my best shot, but alas no luck here either.
Well, I had pretty much resigned myself to having to cut a huge stack of paper at home which would surely result in scissor overuse and some very crooked paper when James in the copy center asked if he could help me find something. I explained my quandry to him and he told me they could cut the paper there for me after it was purchased. This was definitely music to my ears so I headed over to the check out line to make my purchase.
I am so thankful to James for not only stopping to ask me if I needed help, but also to deliver the help I needed! If you need anything done in the way of document preperation, I absolutley recommend stoping by the copy center to see James.

I found everything pretty easily for a decent price. Leah, the cashier, was really friendly and actually knew about the cause she asked us to donate for. Plus she was very quick and efficient with checking us out.

This place was a waste of time & energy!!!
Got printing needs? Gotta create handmade invitations (x100)? DON’T GO TO STAPLES!
1. Came in the night before to print out invites but they CanNot print directly onto anything other than standard sizes like 8.5×11 (I had packages from Michaels of 4×5.5-when folded in half). If I had a printer at home, it woulda been no problem
2. So I come in the next day with my formatted-to-print-8.5×11 files on usb; I figure I’ll have them print the party details onto vellum (which I had to go to Michael’s to buy cuz they didn’t sell them!) then I’d cut them to fit onto my designed invites… Well, hello! That woulda worked fine if I hadn’t created my layout with pretty fonts! Despite the fact that I also had the font file on my drive, they cannot install fonts — «for security reasons».
WTF!!!
3. For their copy & print services; (a)They should be able to print onto ALL FORMATS of paper (b)They should be able to copy any file– AS IT WAS DESIGNED!
Thanks for nothing Staples

Great customer service. I ordered something from the staples website, once I received it I changed my mind and decided I wanted to go with a different color. Wasn’t sure how to return my online purchase so went to the website which said I could return in store so I did. Once I got to the store the sales associate was super helpful and took my purchase even though it turned out to be an affiliation with wayfair which meant I would of had to print the return label and send it back myself but they did not give me a hard time, they took care of everything for me. Thank you!

Came here to get a new lightning cable for my iPod after receiving a staples rewards email and 15% off coupon. Would’ve gone to another location but they close at 7pm and didn’t have much time to use both my rewards and coupon. Pros: closes later than other locations, easy parking Cons: far of a drive for me

This store has the friendliest staff! From the copy center to printer ink, these guys not only know what they’re talking about, but they are always helpful and courteous! I’ve been in others where that’s NOT the case!

Catlin at the print and copy station was amazing. She was polite and because of her I would make the drive out of my way to come to this staples.

Skye is just awesome. She did all my business cards with ease and accuracy. Copy center is now on beast mode because of her. Hey Skye!

This review is for the young lady, SKYE in the printing department. I had two notebooks I needed copied and didn’t have the time or patience to copy them myself. She helped me right away, asked if I needed binding on them and got me out fast. After work I went to pick them up and she was still there. She had made me beautiful covers for both notebooks and I’m very pleased with the final project. Excellent customer service on her part.

Very disappointed in the direction Staples has gone. I gave shopped here for office supplies for my business for 10 years. All of a sudden office supplies has taken a back seat to becoming a «Target» type store, more interested in selling cleaning supplies and cards than envelopes. The selection of business envelopes has shrunk to almost non-​existent staus… Shame on Staples Corporate for abandoning what they have always been. The help told me to buy my envelopes online!!!

Love the choices. They just need more checkers. Love their rebate program. Very continent and close to home. Nice not to have to drive across town.

It can be a bit annoying when you go into a retailer to spend your hard earned money and then have to beg for someone to service you. I chose Staples because of its proximity to my house and a previous contract a former employer had with them. The on-​line service I had experienced before was far superior to me having to ask several different employees for help. When it came time to pay there was more than enough help and of course the offer to put me on their rewards program was already half way in their system before I even agreed.

Good luck finding customer service here. You’ll find more help talking to yourself through frustration. The stocked boxes of furniture is always a mess. It’s like some 12 year old piled an area of boxes and just didn’t really give a damn.
Looking at the employees. They’re always brain dead and rather annoyed when they actually have to do some work. They often walk past customers quickly and look away instead of asking politely if help was needed. But… They dont, why? Because most just can’t right now. You’ll be lucky to find at least one helpful store clerk, most likely that person is probably new by the way.

I have to share my experience at Best Buy to leave my review of Staples.
Went to Best Buy because I really thought they would have what I needed. Needed av cables to plug into my tv and connect to my iPhone. The guy said they only had one left, handed it to me and walked away. I looked at the package and saw that is was compatible with my phone, but looked different from the previous cables I had. Well the product was for the iPhone, just not compatible with my tv.
When I returned the cables the same day, I told the girl they weren’t compatible with my tv. Before returning my money, she asked me would I like to do an exchange instead. Huh? What? Did I just hear her right? IT’S NOT COMPATIBLE WITH MY TV. EXCHANGE IT FOR WHAT PRODUCT?
I nicely said no thank you and I already found what I was looking for at STAPLES. Yes, I went to Staples, found what I needed and the guy that helped me was very knowledgeable. The cables I needed were a bit pricey, but I am happy with my purchase and will get good use out of them.
I have been here a few times in the past, even bought a laptop from here several years ago. The store is always nice, clean and employees are friendly. The store is in a good location and plenty of parking.
Glad I came here!