Protect Your Home – ADT Authorized Premier Provider

THEY ARE NOT ADT their true name is Protect Your Home or they might go
by Fenders Premier Providers
Please stay away from this company! It’s a true nightmare ! ADT should not allow this company to sell there products. I spoke Dustin Customer Service Manager and he was so rude and unprofessional. I ask him if he can email me a confirmation that my order was cancelled and he said, «NO» that his word was enough and hug up on me. I had to call my bank to cancel my credit card, because i’m afraid they are going to over charge me for a service that they never provided. «TRUE SCAM»

Sneaky, underhanded crooks and misleading. I don’t care if the previous owner had a service in the past. No sign of hardware in or around home. U want me to provide proof of ownership to get setup. Fuk off. ADT is screwing itself by using «Protect your home» as their installers. Any time their is a third party involved, I expect ADT to step in and resolve the issue. ADT telling me that it’s the installers policy and their is nothing they can do even after they (ADT) didn’t see any other exciting account. I see many headaches could have happened. I’m happy I found out about Protect you home installers before it went any further. Send them a copy of my proof of ownership… really!

Horrible!!! ADT should not allow this company to sell there products. Horrible customer service got charged $ 425 dollars when it was supposed to be $ 99 and it takes over 2 weeks to get it back. Never got any of my gift cards for the installations.

To all who have posted negative reviews:
I had the same problem. I had a existing ADT alarm system in my home. I called ADT. I was not aware I was not talking to ADT. The technician came on a Sat. Told me all the same BS. I refused to pay one penny more, than the price I was quoted. I had cancelled the contract on Tues. By law you have 72 hours to rescind any contract. You do not have to cancel the contract the way that Protect Your Home Pretenders, yes Pretenders, not Defenders, states. A phone call is suffice. ADT accepted my cancellation by phone. The subcontractors called me and threatened to send my bill to collection. Since I charged the charges on my VISA. I disputed the charges, and Chase gave them 15 days to respond. They did not respond, therefore, Chase refunded all of my money. This pissed them off. They called me everyday for a month. 7 days a week. They left messages. Finally, I called them and told them I was going to sue. That didn’t phase them. I called them back, and asked for the hospitality dept. I spoke to the supervisor, told her if the phone calls do not stop, I was going to sue for harassment. This took care of the problem. Hope this helps you disgruntled consumers. If you need my help email me at
. You can get your money back if you used a credit card. This is the only way to do business. The banks are n your side.
Larry weigert

Broke my artwork and left the security system broken when tech left. I kicked the tech out after 4 hours of him trying to talk me into upgrading my system and trying to get me to okay a different price and agreement than on the phone. These people cannot be trusted. Stay away from anything to do with ADT. I spent alot of time back and forth with these people who never solved the problem. They will only bring out more sales people and more sales calls from different ADT authorized dealers. Read other reviews and take it seriously. Stay away frome anything ADT, including authorized dealers.

I got an offer in the mail and called company to inquire they asked me for my CC number to hold my appointment time which i thought was odd! Then as i spoke to rep i looked up the company a found over 27 1 star reviews I asked about this and was told that they don’t rely on social media and for all they know its fake people. As i asked more questions the rep placed me on hold then a man claiming to be the manager asked what he could for me as i called asking about the services. He was rude and at that point i had my answer this is a very unprofessional organization and i will not be doing business with anyone who acts this way!

Be careful of this company. This company sold me a package and said it mean swap sensors to motions, they told me they could connect my existing smoke detectors to the system. Plus, they promised I would have $ 458 extra credit if I needed to add anything else. The installer who arrived came and flat out rejected 80% of everything that we had agreed about in the contract. I contacted the customer service to double check my package. The customer service rep acknowledged and confirmed my package over the speaker to the installer. The installer heard the verification, but contacted his supervisor who then had the audacity to say he can’t install it as the package was promised. The installer told me that the people that I contacted (the salesperson, the customer service rep, and the supervisor) do not know what they are talking about. He did not install anything and I ended up wasting a total of 2 hours on absolutely nothing.

DO NOT USE THIS COMPANY — I am starting to think I have been scammed by a company who is supposed to protect my home!!!
Up until last night 10÷05÷15 I have been setting my security system as if everything was fine since I was NOT contacted via telephone or USPS mail to tell me otherwise.
Last night on 10÷05÷15 I received a collection agency letter to inform me that «Protect My Home» has referred my account to a collection agency to collect a debt. I was absolutely confused and utterly shocked by this and thought that the letter was a scam letter until I started investigating the situation.
On 10÷05÷15 at 7:15 pm (same day/​evening), upon receiving this letter from a collection agency of all things, I immediately called the collection agency and left a message to please have someone call me immediately and then I called «Protect My Home» in hopes that I could get some clarification to this matter after all, I NEVER received a letter, a phone call or anything to inform me of ANY billing issues up until this collection letter.
I am still waiting for the collection agency to call me back…
AFTER waiting on hold with «Protect My Home» for 30 mins, then being hung up on due to poor connection on their end, then me having to call back and wait another 30 minutes and jumping through several more hoops just to speak with someone who sort of knew what was going on, but spoke poor English.
The lady I spoke to stated that my account was referred to collections for non-​payment and they sent me 4 letters to my current address, which is a total lie because I NEVER received a letter from them, let alone a phone call. I asked the lady why a phone call was NOT made to me and she had NO answers to this, all she could say was «they sent letters». — I never received one!
Furthermore, she would note my account and a «Billing Manager» would contact me today 10÷06÷15 — no contact and I am not one to sit around and wait.
I called and spoke to another lady today 10÷06÷15, this time she could not locate my account or look me up by my phone number. After jumping through more hoops, she was able to locate my account and she told me the same thing but added that «there was NOTHING that they were willing to do» and I asked if there was anyone else I could talk to and she said «Yeah, the collection agency».
I stated that «I have plenty of money in my bank account to cover my monthly service, fulfill my contract and I was not sure why payment was not being taken out via «EASY PAY». I also said that «I did not understand why a phone call was not made to me before this escalated to this point and I WANT my service». I also asked her «what do I need to do in order to get this straightened out and my service where it should have been and where I thought it was» and she condescendingly said «Ummm, pay your bill EVERY month».
I told her «I would have been all over this had I known or had they made me aware that there was a problem». Just like I am on the phone with her. She then said, «Not our problem and to contact the collection agency.
Unbeknownst to me, I am 4 months behind which is roughly over $ 200 and I asked if I could pay my account in full where I PAID my contract off to avoid any billing issues going forward and where my home and family could feel protected like we felt up until last night and all she could say is «pay $ 1,238.79 to collection agency and then IF we decide to keep you as a customer, I would need to start all over again with forking out 3 years worth of payments with a 3 year contract and re-​connection fees etc». — ARE YOU KIDDING ME!!!
The other ironic part about this, is I keep being told that it is out of their hands and to contact the collection agency, yet on the collection agency letter it clearly states Payments should be made to «PROTECT YOUR HOME» but wait, I thought it was totally out of their hands??? I am starting to think I have been scammed by a company who is supposed to protect my home!
I have my own company where we provide a service and I would NEVER treat my clients like this and if there are billing issues, I make phone calls!
Resolution wanted: I would like my account to be reinstated, my phone numbers to be updated once and for all and my account out of collections immediately. I am willing to pay the remaining balance of my contract in ADVANCE to avoid further billing issues but I am not willing to pay twice!

SCAM artists, bad business practices, dishonest… Called a number that I thought was ADT, figured out Protect Your Home is a third party installer, and they do many installs for ADT. They asked for $ 100 via credit card just to get installer out. It would be returned later via a VISA gift card. Gave them the numbers. Set appt. Later that night thought better of it, strange way to do business I thought. Looked for reviews, and there are many on sites other than Unilocal. Many, many bad reviews, including clients who were shuffled back and forth between ADT and Protect Your Home in jurisdictional battles when problems arose. Worked with AMEX credit card to kill the $ 100 charge but did not tell that to Protect when I called the next day to cancel appt and charges. Spoke to four layers, each trying to dissuade the cancellation. Finally, «billing» assured me the charges were eliminated. Today I found out AMEX worked on my behalf to eliminate TWO $ 100 charges. Avoid these guys like the plague. Have a reputable company do install, servicing, etc. Avoid third party providers then you will always know who to talk to if problems arise.

DO NOT USE THIS COMPANY!!!
When I decided to install an ADT system for a house I was selling (yes selling!) I hired this company unbeknownst to me that they were a 3^rd party alarm install company. I clearly told them I was selling house (they saw sign out front) & I asked them if I can transfer contract over to new owner without getting charged penalties; early termination fees, etc. & they said YES (of course I didn’t read their multi page terms & conditions lol). Fast forward a year later… house is sold, I successfully transferred ADT account & guess who calls me? A Protect Your Home rep barking I now owe $ 720 because I cancelled my contract!
I called ADT & they said since I hired that company they have no control over what fees PYH charges.
People just install a DYI alarm system like SimpliSafe & call it a day… $ 15 a month & no contract!!!

Buyer beware. This is a THIRD PARTY PROVIDER of ADT Services. The technician that comes out to your home works for a different company than the person you sign up with on the phone. They quoted me one price on the phone, then drew up a contract with a different price. Since I called in to sign up for service, my name was on the contract. However, they made my wife sign the contract and that’s when they put down a different price. I find that to be extremely deceptive. Be very careful with this company.

Oh man I have never been scammed until now. I thought I was ordering service through ADT and was promised a $ 100 gift card. No where did anyone identify themselves as a third company. Then I got an email and it says that in order to get the $ 100 gift card I have to send in a money order or cashier’s check for $ 4.95. So that would mean the offer is only worth $ 95.05. BUT WAIT. In order to get a money order or cashier’s check banks charge something like $ 15 so now the offer is only worth what $ 80. Add in gas and my time and it isn’t even worth it. TOTAL SCAM AND ADT ISN’T HELPFUL AT ALL. I called and they keep transferring me to this scam of a service Protect Your Home. I will make it my mission to put this company out of business and I’m in PR so I know how it’s done.

I too thought I was signing up with ADT only to find out it was this protect your home company. The guy that came to install the service tried to up-​sell me an app and all of this other equipment and I refused. Needless to say, he wasn’t happy. Then when I reviewed the contract, it says that its a 3 year agreement. Luckily I’m in the 3 day cancellation period, so I faxed over the cancellation notice. STAY AWAY.

What a disaster also — they heavily market their link with ADT, but this is a standalone company.
They also market their free ($ 850 value) alarm system if you pay install fee and sign up for monitoring
As of no surprise, even though I had an alarm system at the home i moved into, tech came in and said I need to spend well over the $ 850 for basic protection.
After being very aggressive, he finally lamented that he would look bad to his supervisor if I didn’t but «something «above the free install package — so I broke down and bought a couple hundred worth of I think another smoke alarm
Install went quickly and tech seemed very confident
Next 4 weeks was a nightmare, alarms kept going off repeatedly — twice late at night while we were out of town (which is very stressful)
New tech came out and said keypads were coded wrong, and said his fix should do it
False alarms continued, another tech said it was a shock pad on one of the windows and replaced
Long terrible story short, we finally called ADT parent, they sent two very professional techs who were amused at install that had been done — (motion sensors were pointing at each other which was causing most of the alarms, zones set up wrong on key pad– several of the windows they said were activiated had no coverage, smoke alarms were in wrong place, on and on).
They fixed the whole system for free and put things where they belonged and I haven’t had a false alarm since — well done!
Avoid this company at all costs! Call ADT direct and get trained pros to do this important work.

I am concerned that a fraud was committed when a person disguised themselves then installed my alarm system in Port Hueneme. The person (Dave) whom came to the house was dressed in ADT apparel, drove an ADT Truck with the ADT logo. I showed him the ADT website from my computer and the special online, and he explained that I would receive the deal on ADT website that it would be credited to my account. He never told me that he does not work with ADT nor that that special would not be honored. I signed contracts that have the ADT logo, and appear to be from ADT. I received a packet which has the ADT logo and color scheme as well. Now this company «Protect Your Home» that I just found out the installer works for is billing me for $ 935.28 and threatening to send me to collections if I don’t pay, however I was told that It would be credited for the installation which they are now denying. I would like someone to look into this as it appears to be fraudulent activity, and really scares me that the person who installed my Alarm is a Fraud, yet I am committed to 2 year contract with a company whom practices misleading people by disguising themselves to be ADT.
Not only that but the equipment they installed was described to me to film while motion is detected for 30 seconds, however what was not explained to me was that once the equipment recorded for 30 seconds it would not be operable for 3 – 5 minutes. This does not seem secure at all and had I been told of this security vulnerability I would not have opted to purchase and install a $ 200 camera. No documents boxes or information about the equipment was included, and you are allowed 3 days to get a refund. The camera they sold me is useless and I can no longer get a refund because they only offer a refund within 3 days.
I really feel a crime (Fraud) was committed by Dave and the company he works for is supporting his criminal activity because they profit from it. They intentionally did not inform me that they are not ADT, and did not inform me of obvious security vulnerability, because they knew I would not purchase equipment with flaws. They intentionally mislead and miss informed me for a profit.
I have already contacted my bank and changed my credit card number so this company can not withdraw from my account. I have also contacted the Office of the Attorney General as well to inform them of this fraudulent activity. I have also informed ADT and they informed me that their distributors must not identify themselves as ADT employees, they are working with me to have this resolved, however they claim that little can be done by them and suggested that I contact Law Enforcement and an attorney which will be my next step if this can not be resolved.

If I could give less than a «one-​star rating» I would and here is why.
If you want to have a home security system installed I would suggest to NEVER have «Protect Your Home» or «ADT» for that matter install anything. I could write for an hour on why but I don’t have the time nor would you probably want to read all the details. So I will include the main reasons why I suggest NOT having «Protect Your Home» or «ADT» install your system. 1) They will lie to you just to get you to buy more and newer equipment. 2) The installers took 8+ hours to do a two hour job. 3) I never received my $ 200 worth of gift cards 4) Promised a military discount but didn’t give me one. 5) I faxed in my cancelation letter within the three business days after installation to avoid any extra fees as my contract stated, someone called me to talk me out of the cancelations, silly me bought off on the «deal» that they offered me which was (to cut my install price in half from $ 1200 to $ 600 and an extra $ 200 in Visa gift cards, neither of which I’ve seen). 6) They didn’t activate my service for over three weeks because the installer forgot to have me sign one of the pieces of paper. Again, VERY disappointed with this company and I wished I would’ve went with my gut feeling in the beginning and not had them install the equipment.

After getting a offer in the mail, I called Protect Your Home to learn more about the ADT home security services and monthly payments etc. In the process the lady on phone, Andrea Vasquez, started asking my SSN. Thats when I realized she is trying to make a credit inquiry and told her since I am looking for a lender for refinancing of my house, I don’t want them to pull my credit. She then forwarded my call to Ryan Smith, who is supposed to be the Director there. I explained to him in length why I don’t want them to make any credit enquiry. I can always come back later if they need to pull my credit, after I am done with the Refinance process. He said he understood & asked my credit card details instead of the SSN, to schedule a technician visit, which I gave. But I didn’t give my SSN. He said they will bypass the usual credit check. The next day I see an enquiry my credit report which dropped my FICO score. Thats exactly what I didn’t want at this time !! This may cost me in thousands in terms of the mortgage rate.
Those two persons from Protect Your Home, Andrea Vasquez & Ryan Smith simply lied to me to sell a product. Very irresponsible and inconsiderate !!
I cancelled the order and requested to remove the enquiry from credit report. Also I am filing a complaint with BBB against «Protect Your Home».

We recently purchased our first home, and decided to go with ADT for security. Our technician, Donald K, did an excellent job installing our system, explaining everything, and ensuring we had the best system for our home. I felt as though he genuinely suggested the best options for us, based on what he would do if it were his own home. And to cap it off, he was super friendly.
Ask for Donald K!!!
***Other commenters mentioned a 3 yr contract, this is FALSE as the state of CA mandates that contracts max out at 2 yrs. The misconception is due to ADT’s standard forms since the other 49 states don’t have this state-​imposed limitation, so the form states 3yrs. Donald crossed out the 3yrs on our form and had us initial by it. No big deal.

Wish I could leave ZERO stars, because that is what they are worth. Extremely unprofessional and flat out liars. Try to force clients into contracts with terms different then initially agreed. AVOID this company!!!

I reside in Southern California and I purchased my ADT home alarm system in November of 2013. The Protect Your Home sales person was very sly and told me everything I wanted to hear, until reality kicked in. The sales person, Tony, convinced me to commit to a 2 year contract. Tony told me that ADT would be able to use the «brain» and wiring from my existing alarm system.
When the installer arrived he told me that he could not use the existing alarm system and he would have to run new wiring. The installer informed me that based on the configuration of my home, I would have wire visible all over my house, which was not acceptable and not what I was told by the sales rep., Tony. Now this is where the real sales begins, so be forewarned!!! The installer started to up-​sell me on a wireless system that made his installation quick and easy and increased my monthly service fee from $ 36.99 to $ 49.99. On top of this the installer told me that I would need to purchase sensors for 4 doors and 5 windows that would cost me an additional $ 850 that the sales rep. The sales rep. Tony made it sound like he was doing me a favor when he offered me 4 sensors for free and didn’t bother to explain to me that I would need to purchase 5 additional sensors for $ 850. Another sales tactic that Tony used is that I would save money on my home owners insurance for having a security system. My home owners insurance gives me a 2% discount which saves me a whoppin $ 8, again, Tony is only there to help his cause, not mine!!! It is obvious that Tony and his Sales Manager seriously lack any kind of integrity. By they way they also try to build up the hype by sending you $ 200 in VISA gift cards. Well, Tony failed to mention that they don’t send you the gift cards, they send you a certificate that you have to submit to a 3^rd party company that takes 6 – 8 weeks to get the gift cards, again Tony failed to disclose all of the details he made it sound like he was doing me a favor.
I have been in sales and customer service for 20 years and this would not be allowed at my company and our customers would run us out of town if we treated them this ways so proceed with caution!!! Shame on me, don’t ever buy a home security system without doing your research first because companies like Protect Your Home are not honest and do not look out for your best interest. At the end of my 2 year contract, I will turn in my ADT system because they have authorized this dealer to treat their customers without any integrity whatsoever.
IF DOING BUSINESS WITH AN HONEST COMPANY IS IMPORTANT TO YOU, DON’T DO BUSINESS WITH ADT OR THEIR DEALER, PROTECT YOUR HOME!!!