Michaels

Fist off I’ve got to give two HUGE internet high fives to Sara and Paula– you two are my crafty heroes and seriously made my day! Not only were they having a CrAzY sale on pretty much everything related to Christmas, but these two were incredibly helpful, and super friendly! Paula even walked me out to my car and gave me a hug before she went back inside. A+ when it comes to incredible customer service! There were also a few other really great employees there today who were totally willing to help if I needed it. The store was totally stocked in all areas, especially the ornaments section– which I completely raided– but was re-​stocked by the time I made it back around from the other side of the store! Another awesome thing is how quickly they respond to a line that’s backing up– there were only a few registers open when I was walking up to the front and I overheard them calling for back up and employees pretty much came running to help out– made it through a crazy line within minutes :-) I’m very very happy with my shopping experience today, only down side is this does NOT help my crafting addiction! Thanks you guys!

It must be the hottest day ever (102 degrees at noon) found a parking spot under a tree in front ran passed their deals outside by the entrance to enter into the LARGEST Michaels I’ve ever been to! Yes this was my first time here. Coming from Mission Valley’s Michaels this is like a SUPER store. They had everything I was looking for and more. I could easily get lost in thoughts and projects ideas here for hours. There’s hardly anyone there and it’s so NOT crowded. The one stop shop for tons of seasonal items. As I was shopping I had 2 employees asked me if I need help finding anything which shows great customer service skills. The checkout lane itself was super long but with only one customer in front of me (score) and the lady at the register scanned my Michaels app coupons no problem, was very sweet and helpful and pointed out to fill out the survey on the bottom of receipt and to fill out my info at their red kiosk by the door for emails for deals etc. Overall, my shopping experience here was over the top. Great job Rancho SD!

DO NOT BOOK A CRAFT PARTY HERE! Had the worst experience ever this past weekend for my daughters birthday party. I booked the craft room to celebrate my little girls birthday with the «supervisor» Selena. As I was talking to her, I immediately noticed that she was not someone pleasant to work with. She seemed irritated to even talk to me, so I specifically asked her who is the person to book the party with and she responded that it was her and that she was the store supervisor and was always working there. I asked her several questions about the room and she assured me that it would be cleaned out and ready for me. This was supposed to be a simple, stress free party for me.
Imagine my horror when I get there 30 minutes before the start time to set up my things and to find that the room was NOT cleaned out or had the extra table that was promised. I immediately walked to the office to find out what was going on, and find none other than Ms Selena herself chit chatting in there. When I asked her about the condition of the room, she rolled her eyes and and stated to me that the room was supposed to be ready but she had not been at work for the past few days. Really!!! It would not have taken days for the room to have been made ready. I cannot believe that she would not have even bothered to check out the room 30 – 60 minutes beforehand to make sure it was ready for us, if she is supposedly the person in charge.
Finally, some friendly store associates showed up to clean out the room, but at that point I was in panic mode as it was minutes to the start time of the party. I did not want to be setting up while the party guests were arriving. Also, I had paid extra for face painting and that material was of course not supplied in the room either, so that left the party host feeling rushed to go get the kit, and I felt that slowed down the party.
Once things finally seemed to be rolling along, this «supervisor» never even bothered to come by to ask how things were going or to apologize. This is very unprofessional and irritated me even further.
For as long as she is in charge, this store is not ready to handle private parties.
All of the other store associates I have encountered while shopping here are very friendly and pleasant. And the store itself is big and has everything you need for your crafting needs.
I hope this review will prompt senior management to better train their supervisors on customer service. Also, the birthday party service needs some major fine-​tuning. I would never recommend this location for a party.

Always a great experience. The customer service is superb and the sales associates are rather knowledgeable.

Had everything we were looking for and very organized and well maintained. I really like this Michaels.

Way better location than the stores in Chula Vista and mission valley. The store itself is huge and way less crowded.

I used to come to this place all the time for projects. But I was slowly realizing that this place can be extremely expensive. A lot of things that you get from here you can easily find at the dollar store. They do have a big selection, but I’d rather save my money. The cashiers are always nice and helpful though.

Used to work close by other wise a long drive for me but if i’m desperate i would much rather take the drive to this michaels other than the one a mile away from my home! This michaels is perfect! Always find everything i need & more. Evrytime i’ve gone it has never been so crowded & no long lines! I love how everything (aisles) are so spacey! This store also has a much variety of items then other michael stores for instance there Martha Stewart selection, wood selection & clearance item selection! You will not be disappointed (; Take the drive, it’s worth the time!

I really like coming here for my crafting needs! They have so much to choose from and the customer service is fantastic. I am always greeted by smiling, friendly employees. I have been coming here a lot more recently than normal since I am working on some projects. I like Joanne’s fabrics also, but their selection is no where near as big as this store. I love that the ladies that have been ringing me up know that I am making many return visits, so they have been making sure I have coupons or know of any deals going on. It really helps cause, c’mon who doesn’t like saving money?! My only problem is something that may or may not be in their control. I am making cream cheese mints and have been desperately trying to find the Lorann yellow rubber mint molds, which no one seems to carry. I ended up having to get them online. Other than that, I can usually find what I am looking for.

This place has the worst customer service. I keep thinking that if I give it a few months surely it will get better, but so far over the last 7 years it just seems to be getting worse and worse. On my last trip, the only cashier working stayed on the phone the entire time she was helping the customer in front of me and then when it was my turn wanted to continue the phone conversation while helping me. I refused to move to her register until she ended the conversation. Obviously it is the way the cashier’s are trained, that the person on the phone is more important than the customer in line. And with that note, why are the cashiers suppose to answer the phone while they are helping the customers in line.

I love michaels this one is a bit of a longer drive for myself but there store is bigger, they have a huge wood selection and just a better store. Downside is the bathroom etiquette. You have to find somebody who lets you in with a number and they kinda hover around the counter as to wait to see how long it takes. Not very convient when you have a newly potty trained 3 year old

Love Michaels! I’m a bit of a addict here. Great selection. Love the clearance bins.

I had the same experience as one of the reviewers below, I brough a coupon on my phone which they wouldn’t honor, What? I asked them if they coupon match and they said they would only match competitors coupons if you had them printed out. It doesnt make any sense, I left the store with my purchases and no discount for the coupons I had on my phone. I dont even know what else to say besides I will never go back there again.

I have to say that I am lucky to live close to this store and I can always find things that I am looking for… I can also find things that I wasn’t looking for but glad that I came across.
I am only giving them 4 stars because I have come here numerous times over the past few years and keep getting rung up incorrectly. As soon as I forget to count items against my receipt before I leave, it happens. I get home and notice that I have been overcharged. The first time it ever happened I had purchased a lot of silk plants for several arrangements and I had been overcharged SEVERAL TIMES too many on SEVERAL different items. I had over $ 12.00 in product not purchased. I was at home when this was discovered so too late. I only approximate while I’m shopping and adding things up in my head, so it seems like it is just «small enough to not feel overcharged» as I’m checking out.
This latest time, December 2012, I had purchased 4 ornaments that I had to return and only after returning, did I notice that I had been charged for 5. So I obviously didn’t get refunded for the item for which I was charged and never received.
This has happened to me at least 4 different occasions and I have never been UNDERcharged, just OVERcharged. It happens when I purchase several of an item. A friend who frequents Michaels stores says that «they are known for this». If this happens just a few times a day, it can be a comfy profit for them. Call me paranoid, but it seems like it is intentional because now it has happened too many times to be explained by coincidence.
So:
I will warn everybody to count your items against your receipt BEFORE you leave the store!

This is my go-​to place for all my crafting needs!

DO NOT COME HERE … if you want to spend all you’re money that is! :] I consider Michael’s my guilty pleasure store. I always seem to buy something I may not necessary need but can always find some use in a future project or so. With my impulsiveness aside, I love that there are always Michael’s coupons in the Sunday newspaper and also coupons that print out with your purchase. So if you plan ahead of time, you can definitely save some dinero.
My only qualms with this store is that I sometimes find the place a bit messy. I guess it depends on the time of day I come in. Usually in the evening, the place looks ransacked. But in any case, it’s something I can look over.

I am not a crafty person so I don’t come her for that. If I was, it «looks» like a good store with reasonable prices.
I come here for the framing. The Michael’s on Dallas St. always semed too busy to get serviced so I didn’t use them. This Micahel’s is by my work, soI decided to try this store. I have been pleasantly surprised. I have had two frame jobs done here and both came out excellent and were reasonably priced, in comparison to Aaron brothers.
(They usually have coupon deals too more often)
I just went in for a third frame job and worked with Barbara. She was very helpful and also considerate knowing I wanted quality but not by paying through the nose. She was also patient while I tried to figure out what matts I wanted etc. and gave me many options to choose from. She offered an upgrade which actually saved me $$, $ 50.00. I was impressed!

This specific location is never crowded and I always find what I need!
Shelves are always stocked and they are not a mess.
You can easily find what you need without stressing!
Shopping at this location is a breeze! I’m usually in and out in 15 min & lines are never long!

I like Michael’s and Michael’s likes me because they had exactly what I needed. I’ve been wanting to do some origami with my students, so I came by here after work to see if they had some simple ones to make.
I was in luck because they had a very basic set that would be perfect for my students and especially me. (see pic) They cost only $ 2.99, on clearance, for a set of 10 so $ 9 later, I was set. My only problem was that I am not very good at art, so I hope the instruction are simple, even for me. I guess I will find out tomorrow, when I set out to make my first attempt!
The place was heavily stocked with all sorts of stuff. I wonder if it is a fire hazard? The service was great and I got in and out rather quickly.
Art and I don’t mix very well…

The framing department has some issues…
I took a picture to Michael’s to get framed and not only was my frame not done on time (3 days late) it looked like crap. The glass had finger prints all over it, the white matting had black finger prints on it, and there was massive amount of lint trapped between the matting and the glass… needless to say, they had to redo it.
To their credit once they redid the frame (it took 5 days) it came out nice.