This is the first Jersey Mike’s that I have ever been with the best customer service. The girls here are so sweet and very hard workers. I would totally recommend this Jersey Mike’s to anyone!
Sarah L.
Classificação do local: 1 Spring Valley, CA
My boyfriend stopped by this location yesterday to pick up a sandwich and sub in a tub for a nice Mother’s Day dinner at home. I opened my sub in a tub and sadly it was the wrong meats and cheese completely. This was very disappointing as we had already started our dinner and had a movie started. We had to stop everything and go back to the location to get it fixed. We live a good 10 minute drive away so this wasn’t a quick trip. Once we arrive, the girl who didn’t have a name tag on, was the epitome of rude and a glaring example of bad customer service. She was the blonde haired, blued eyed girl with the horrible attitude. Instead of apologizing and offering to make it better, she was quite hostile towards myself, my boyfriend, and the girl in the back who had made the sandwich incorrectly. She began to slam around the meats and cheeses, and throwing them into the tub. She skimped on all the meats and cheeses, along with the lettuce. The tub I got was about half as full as the original messed up one. The guy putting the other toppings on it asked if I wanted dressing to which I replied I didn’t, as I still had the original dressing at my home. When we are halfway home in the car, I’m looking at the salad commenting on how poorly it was made and the skimpy portions. Then I realize the bacon was never added to the salad. So back we go again. For the third time. My boyfriend went in to get them to add bacon and ask for more lettuce. The same blonde haired girl accused me of saying I didn’t want bacon when the guy behind the counter asked, to which my boyfriend let her know that is not what I said. I said no dressing, not no bacon. He then politely told her how could we have the bacon at home from the original salad when it was still sitting on their counter. Once again she was rude and slammed the bacon and extra lettuce into the tub. She never once apologized for having to make us come in 3 separate times because of their mistakes. She did she slightly attempt to rectify the situation by offering to let us keep the original tub but she never gave it to us so didn’t really count. Also, she was very rude to the woman behind me in line asking about using coupons. The lady was very sweet in the way she asked but the employee rolled her eyes directly at the woman and responded rudely. I will never be back to this location and will be driving miles out of the way to go to the El Cajon location from now on. This girl needs to be fired. I’ve worked in customer service for many years and this attitude is poison to a business.
Michelle P.
Classificação do local: 1 Spring Valley, CA
Worst customer service ever! Its Mother’s Day and decided to grab a late lunch with my hubby and son. I was greeted with the worst attitude from staff and acted annoyed that I had the nerve to even come into their store! Never again! Management needs to really get people who are there to serve the public.
Julio V.
Classificação do local: 2 Chula Vista, CA
The mood of the staff varies but the food is alwaya good lol. I always get mixed feelings on the staffing because each person at one point or another has had an attitude to them
Ramy D.
Classificação do local: 4 El Cajon, CA
Seem like am always updating a review for Jersey Mike’s Subs on Unilocal,but I just realized that the location is different. Needless to say, it just shows my passion for Jersey Mike’s Subs(some locations vary). This location totally makes the perfect sub a man/woman can dream of having at any time they are open. And at times, I find myself at this place picking up sandwiches twice a day. My issue is, I love having my sub Ramy’s way, and not so much«mike’s way» his seem outdated or just simply not very exciting in my world. Their meat selections are amazing, veggies are all fresh, and the bread rocks. Therefore, making it my first place to-go-to when I need a sub. Most of the time, am always getting the«#13 The Original Italian» which includes chz, ham, prosciuttini, cappacuolo, Salami, and Pepps. but I add, Bacon, xchz, and all the veggies w/mayo and mustarded making it(ramy’s way). It works for me, it might cause a heart attack for others, so be cautious you have been warrant! thank you. My other issue is to the awesome employees: please be patient with big boys like myself, as we at times get excited and want to rush you, don’t take it personal, its just the way big boys are made.
Lisa Z.
Classificação do local: 5 Spring Valley, CA
Today I ordered online like I always do. I notice the system is new… Wehen I pick up my order I dont check it I get home wha la missing a sandwich. call them up they are so nice & apologetic. I have to go back out anyway no biggie. Then they call back & upgrade my sandwich & explain the new system is a bit different & they got a bit confused. They apologized again. I get there my sandwich is ready. they are so nice & went above & beyond to rectify the situation. I applaud you. I dont think companies ever get the atta boys just the negative.
Sarah G.
Classificação do local: 1 Spring Valley, San Diego, CA
This horrible experience happened on my visit today(Saturday 2÷20÷16) around 10:30ish in the AM. Immediately upon entering the establishment the 2 gals working looked at each other and rolled their eyes as if I was an inconvenience stepping in. I was not even greeted with a «hello». Nothingggg nadaaaaaa. Then I ordered the club sub I believe? Whatever sandwich that comes with turkey ham and bacon. As the girl was making my sub she was slamming the meats on the slicer, giving me dirty looks, and made things very awkward. Such a weird, horrible, awkward experience. And on top of that when I got home my sandwich had no bacon on it… greaaaat. The sub was mediocre nothing special. The bread was hard and not fresh. Sandwich was made wrong, she probably purposely didn’t put bacon on. I’m giving this establishment 1 star only because the cashier was a gentleman. The experience I had today was probably the worst customer service I have ever seen before. Definitely will NOT come back to this location ever again. Their corporate trainers need to come down to this location and give the employees an attitude check asap.
Heather P.
Classificação do local: 1 La Mesa, San Diego, CA
The experience my husband and I received a few days ago was very poor(Saturday) We always chose jersey mikes over any other sandwich place because of the service we usually receive and the quality of their food. This was our first time going into this particular location and we will not be returning as their is a subway up the street from us if we get a craving for a sub again. Rather then driving a good 5 miles to come here for poor service. The staff did not greet us upon coming in they acted as if we were an in convince rather then a valued costumer. I mentioned a few requests such as my sandwich being cut in half and all I got were dirty looks the work space area where they prepared the sandwiches was messy and un organized. It wasn’t just one person it was the whole team(except one gal actually treated us half way decent wish I knew her name.) maybe that was because she had to talk to us(she was he one who took our order at the beginning of the line. We weren’t asked at the end if we wanted a drink or cookie chips etc, which we wanted a drink but didn’t ask because every time we had a request they’d have no communication or just give looks. So we ended up just taking the food to go and went to 7 – 11 across the way to get our drink and eat. We may go back to a jersey mikes in the future. But not to this one ever again.
Laura C.
Classificação do local: 4 San Diego, CA
After 2 hours of shopping decided to stop in and check out our new neighborhood JM. Ordered a huge meatball cheese sandwich for the hub and a #7 turkey provolone w/avocado Mike’s way but say a little bit or else your sandwich will be wet/soggy. I noticed the avo was not as generous as other locations very flat spread. The brunette girl sandwich artist at noon was polite and said you’re welcome every time I said thank you. Great customer service. Got them to go and holy bigger than my hub’s arm! Check out the pics…
Nick B.
Classificação do local: 5 Sandy Creek, NY
I love this place. This is the second time I’ve been to one of these and at two different locations. They are very consistent between locations. The food is amazing and fresh.
Leonard A.
Classificação do local: 3 El Cajon, CA
Food was good and quick! Customer service was average as well. Would be back again but isn’t necessarily the best sub sandwhich I’ve had. It’s definitely better than subway I’ll give you that!
Jennifer N.
Classificação do local: 2 San Jose, CA
1st visit: ordered a club sub. it was good, but I’ve had better in something similar. prices are so expensive, even for a regular sized sub 2nd visit: ordered the chipotle cheese steak in a regular. when i received the sub, it was half the size of a regular sub… but this is the regular size? paid almost $ 9 for half a size of a regular sub… too overpriced for the size and the amount of meat given. don’t think i’ll come back again.
Jake A.
Classificação do local: 4 San Diego, CA
Jersey Mikes is a great franchise sandwich shop. They seem to have good quality control because I’ve tried them in multiple locations around the country. $ 13 will get you a giant sandwich… you can get smaller portions for less, but if you do that, you have no self respect.
T P.
Classificação do local: 5 Alpine, CA
Goodnight Subway. Jersey Mikes is legit. The sandwiches and wraps here are much better quality than other local«fast foo sandwich shops. Jersey Mikes is more like a legitimate deli with quality product. The Rancho location has good customer service and is alway clean. In and out rather quick.
Jane C.
Classificação do local: 1 Spring Valley, CA
When they first opened, quality and service was much better. Ordered chipotle cheese steak with no onions and peppers. Had tons of fun picking them all out so I could actually eat my $ 8 sandwich. Maybe he misunderstood and heard extra instead of no??? 4 mos ago I ordered the same sandwich and got a completely different one. Thought I’d give them another shot. Big mistake!
Brittney R.
Classificação do local: 3 Spring Valley, CA
Ok so positives first– i had a tuna fish sub & it was the best tuna sub ive had! hence the 3 stars, but this place has so much more potential if only they got their customer service right. This was my first visit ever, so the menu was definitely new to me & the staff was NOHELP. Usually when you go somewhere a few suggestions or just small talk makes all the difference. The staff looked unhappy to be there & made the whole visit really uncomfortable. No «thank you«or «have a good day» when i left, so the only tip i have/will give is for management to find some people who actually –want– to work! Definitely wont be going back to this location.
Tonette C.
Classificação do local: 4 Spring Valley, CA
My boyfriend got a free sub from the charger blood drive so we gave it a try. We got the ham and turkey club. We never eat at sub-way anymore. We love jersey mikes and I think it also has to do with us liking sandwiches. Every time we are in the area we go to jersey mikes for a quick bite. The bread is fresh and their meats are fresh too. They are great quality sandwiches!
Jessica H.
Classificação do local: 4 San Diego, CA
Jersey Mikes over Subway! I was hungry for some subs so I almost decided to grab Subway but then I remembered that Jersey Mikes opened nearby. I am so glad I chose Jersey Mikes instead! I called in to make an order first and they were very nice and asked all the right questions because I almost forgot to say that I wanted it mikes way. They prepared it very fast and when I opened my sandwich, everything was right. I got the Club Sub Mikes way and it was delicious! The bacon was crisp and everything had so much flavor. I will definitely be heading back there if I am ever craving a sub. I rated it four stars because I did not physically experience the atmosphere of the place. However, I can vouch for the flavorful subs! I recommend to everybody
Darlene B.
Classificação do local: 4 Phoenix, AZ
Rancho San Diego Businesses are slowly growing. First a Luna Grill, an upcoming Sports Authority, and now, the ever so famous, Jersey Mikes! It also happens to be right next to a Starbucks! Score! Awesome location for a Jersey Mike’s — welcome to the area! Very clean inside, the employees were welcoming. They have plenty of indoor and outdoor seating. The line went surprisingly quick — I say that because I’ve been to slow locations before or slow sub sandwich places in general. Good variety on menu of hot and cold sandwiches, wraps.(Cold Sandwich = Mike’s Way). Ordered a Regular Sized Philly Cheese Chicken sandwich on wheat bread, it’s about $ 8 for 8 inches(maybe more) long. Had bites of the Philly Cheese Steak Sandwich on White, also delicious, the Giant size is about $ 13. In general, I believe that the sandwiches are overpriced, but definitely well made. When the sandwiches came out, the bread was very cold — we asked if they can heat it up on the grill or microwave it, and they were happy to do so. We swore they came toasted. If you want your bread toasted or warm, you must request it when ordering the sandwich. There were a lot of employees working, we hear them socializing, but working all at once, seems like a great atmosphere. Once people left the table, they cleaned of the tables quickly.
Jack M.
Classificação do local: 4 San Diego, CA
I have had good results with Jersey Mike’s ever since they changed their bread to a better quality. This new location in Rancho San Diego is not far from where I live, which is good because I can now pick their breakfast sandwiches on my way to work. For this visit, I had the regular Jersey Shore’s Favorite combo meal with ham and their cappacuolo, not traditional Capicola from Italy, but still good for a $ 7 sandwich. The sandwich also came with provolone and I had them prepare it Mike’s way( ). The Sandwich was good or an A-Okay rating with a decent amount of cold cuts and two layers of provolone which I appreciated( ). The cappacuolo was good, but I wish they would use or provide real Capicola with its great flavor and spiciness. I had the sandwich on their wheat bread which was good. It was definitely moister than then the wheat bread they use to use( ). The sandwich was a three star all the way, but the service at this new location was quite good, so I added another star. The only thing they forgot to do was to welcome me when I walked in with a «Welcome to Jersey Mike’s» as I have experienced at other locations. At any rate, the young ladies at the front counter were hip and had a good senses of humor. Well, at least they laughed at my antics. This location has nice outside seating, and of course, Tasty Cakes( )!