Helzberg Diamonds

If it were an option, I wouldn’t give this place any stars.
My boyfriend bought a promise ring for me at this location in December of 2014. It’s a very simple, but beautiful ring (see photo). He let me pick the ring out, so I was there when he purchased it. With insurance, it was almost $ 400.00. Clearly, NOT a cheap-​o promise ring.
I have had to take my ring in for «repair» at least six times since receiving it. I quote the word repair because wherever they send their jewelry off to does the bare minimum to make sure the stones are intact. Every other month or so, a diamond will fall out of the ring. I’d like to note that I am not hard on my ring; I take it off when I wash dishes, do housework, lift weights, shower, etc.
Despite the beautiful aesthetic, not only is the ring’s quality questionable, but most of their staff are unpleasant to deal with. The last time that my boyfriend and I went to the store for a repair, a younger gentleman helped us (I unfortunately didn’t catch his name), and he was very professional, friendly, and apologetic about our experience. The only pleasant person that I’ve dealt with at the store.
One of the times that we picked up my ring after a diamond fell out, we noticed that the ring itself was bent at the bottom. Given that I was extremely sick of dealing with these people and tired of being ring-​less, I didn’t cause a scene because my diamonds were fixed, yet again, and the ring still fit properly.
There’s a lady who works at this store who once accused me of «being hard on my ring» and not properly taking care of it. She also claimed that she had no record in their system documenting the numerous times I’ve brought in for repairs (who does business this way?); however, she was VERY quick to point out that I didn’t come back for my «6-​month inspection» and that she could void my warranty. RIGHT! I DIDN’T COME BACK RIGHT AT 6 MONTHS BECAUSE I’VE BEEN TO THE STORE EVERY COUPLE OF MONTHS FOR REPAIRS. This same lady also promised to give me a brand new ring, exactly like the one that my boyfriend purchased, since my original continued to fail and lose diamonds. When I went to pick up my supposed new ring, I immediately noticed that it was my original ring because the bottom was bent.
Typically, I’m not one to rant about a company unless I am just completely unhappy with their customer service, or lack thereof, and the overall experience. I should have written this review a long time ago, but I kept putting it off. This business and the majority of their employees are completely unprofessional, unpleasant, and they sell bare minimum quality jewelry. Save yourself the trouble and invest in jewelry elsewhere.

I was looking for a graduation gift & my sister took me to this store. I was very pleased with my purchase.
The store Manager Carmen is wonderful, helpful & very knowledgeable.
She helped not only us, but others as well while helping us without missing a beat. She’s fantastic.

Ok so I can’t really speak on the long term quality of their jewelry. I had made a few purchases for Valentines day and our anniversary. Wife ended up wanting to go with something different on both gifts which was fine. The return process was just as pleasant as the purchase experience. No problem at all even when the receipt was destroyed by my washing machine. They reprinted it on the spot and did the return which speaks a lot to me. Everyone there was very friendly. I normally don’t shop for jewelry outside of Kay Jewelers but I may give this place another chance down the road.

Ok I would give this place no stars if I could. I got engaged in February 2015 my ring has now been in the shop a total of 7 times. They couldn’t get my sizing right and one of the times I came in to get it resized they told me that maybe I had a few glasses of wine before my sizing and I was puffy? Are you kidding me? One of my prongs was bent so I mentioned it when I brought it for one of my sizings they told me it was fine. But for the next sizing they pointed out my prong was bent and accused me of being too rough with it. Then my center stone was moving when you twist it after I had the prong fixed. They took it for another 2 weeks I got it back and it was still twisting. They now have it again and if it isn’t right this time I honestly don’t know what I will do. I’ve never heard of someone having so many issues with one ring. I’ve only had this ring for 7 months it’s been in the shop more then on my finger. This is suppose to be a happy moment in my life but it’s been nothing but a nightmare. Do yourselves a favor go to Jared. Such a big waist of 3k. Not to mention this was my dream ring, the only ring I wanted no others made me as happy as this one and now when I see it I just wanna put it in a box cause I don’t want these people to touch it anymore.

So I went on a shopping spree at Helzbergs’. First time there and it definitely won’t be my last. I was searching for a gift for my mothers’ birthday and let me just warn you and say I AM VERY INDECISIVE AND PICKY. I was helped by Melissa and Aileen. Both very sweet and patient ladies. I literally asked to see 90% of the jewelry there! About 2 hours later I made a decision. I purchased a total of 5 beautiful items. I am very glad to have spent my money there. I’ve walked in to other Jewelry stores and I instantly feel unwelcome. At Helzbergs’ as soon as they notice you, they put an interest in you (and are not pushy) and I appreciate that. You’re not only spending $ 5 in there, you’re purchasing something that you’ll value and keep a lifetime. Thank you so much Melissa and Aileen! You both were very patient, kind, and funny. TIPS: 10% military discount offered and I recommend to invest in the lifetime warranty. Oh yeah, I also liked how both Melissa and Aileen gave me their opinions. As an extremely indecisive person, that is always helpful to me!

I went in to explore engagement ring options about 3 weeks ago. I found one that I was ready to buy but I wasn’t happy with the center stone. Keep in mind that this was a $ 7000 engagement ring. The sales person, Charlie, was very nice in person but completely lacked follow through. I was PROMISED that she was going to have two more of the same ring brought in for me to look at as well as look at other options for similar settings. I waited a week and finally called their location. I was told she was still working on it by one of her associates. Later that day I received an email explaining that they were still looking and «put in a call to corporate».
I responded to their email with a thank you and told them to give me a call either way. It has been three weeks now and no word from Charlie. I honestly don’t know how this store sells anything with their complete lack of service. The purchase of an engagement ring is a huge life altering decision and it should be treated as such by the people selling them. Take comfort in knowing I went elsewhere and got better value and service.

I had never shopped here and kind of went in on a whim. My husband has been searching for a new wedding ring since another jewelry store did a poor job crafting it and expected more money out of us to repair it. Anyways, Charlie was the associate that helped us and she was very helpful and informative. She pointed out a few rings that met my husband’s specifications but there was one that caught his eye that he had seen online and was fortunately less expensive here. They have a great warranty. The ring can be resized at anytime and if any of the diamonds are lost they will replace them for free. I would recommend this store, they were not pushy, well priced and friendly

First time in here and they were absolutely awesome. A lot less pushy than other jewelry stores I have been to. Got a credit card with a pretty high limit however they didn’t push me to max it out which was nice.

We have made several purchases here. Quality product. Yes the good stuff will cost you. But you get what you pay for!

Jerrell and Esther are by far the BEST sales associates anyone has to offer. Me and my fiancée got engaged thanks to Jerrell lol. We’ve gone into other jewelry stores but none of them have ever been as nice as these 2 were. AND still are each time we come into there. When me and my fiancée got my ring we received a card congratulating us on our engagement handwritten by them. They were all friendly, don’t get me wrong, but those 2 were the best! There is no other place I’d go to by my fiancée ring. They are the 2 you would want to deal with while being in there searching for jewelry.

Waited 20 minutes for the little girl that works there to tell us the engagement ring we bought there a year ago was not purchased there and there was no matching band AND when we told her what month catalogue we saw the same set in, she, again, insisted they had not had that ring for 4 years (even though it was in their catalogue in February)!!! Wow. Snotty little attitude and rude. Won’t go back there for anything. We were there to purchase wedding band for me and one for my fiancé. I also found a
Necklace and earrings (pearl) I wanted.
Oh, well. There are lots of other jewelry stores!!! You lost our business and I plan on bad-​mouthing you to everyone I know!!!

We love Helzberg! We always deal with Christine and she is wonderful! She is so friendly, she always remembers our names, and she is not pushy! We have bought many items from her and as long as she works there, we will continue to. They have a wonderful selection of jewelry and I love everything that we have bought. They have great warranties too!

Great fast service the help was amazing and I recommend them very highly.