Eldorado Care Center

If I could give a zero star, I would. It looks beautiful inside and the social workers are very groomed in PR, but beware! Don’t judge it book by its cover — nurses are extremely rude, they moved me around in 25 different rooms against my will — a state violation, they changed you with towels laundered with no softener, as rough as sand paper so that it was abrasive and ended up getting a cut (bedsore) on your private parts, they were short on towels and linens continually, my roommate — a severely confused woman — was changed and they left her with a pee soaked pad underneath her and just put a clean sheet on top of it. They were short on nurses so that they would give you the wrong meds, the food is horrible — pork chicken and pasta nearly every day (because it’s cheap), it was extremely loud with the CNAs talking and laughing loud outside and inside the rooms even at night. They had a breakout of scabies throughout the entire place, undoubtedly because of moving people around into different rooms all the time. A horrid nightmare of a place

This place is a MUST NOT GO, nurses are cussing loud when people need to sleep, they rinse the bottles where patient pee in the sink where their room is, the place REEKS and smells like pee and poop everywhere! It’s just sad this place is a NO! PERIOD ps — when the patient is clicking their button to call the nurse, they don’t show up 20 – 30 min later!!!

This place is awful. I went to visit a friend and was shocked about the OVERCROWDED conditions at this place. 3 people in 1 room, people in the halls in wheelchairs just out of it.
I gave it 1 star only because I guess being homeless would be a little worst.
If you have loved ones that need a care center, look for a better place then this!

Like everyone else says this place deserves less than 1 star. My sister in law was sent here from the hospital to recover from a bout of gastroparesis and Kidney failure. She was only there for 18 hours, but she said it was the worst stay she had ever experienced. In the short time she was there several residents kept on screaming and begging for help and no nurse would help them. there’s no blankets to go around and the facility was very dirty. During the time she was there she needed her medication to control her nausea and vomiting, and no one was available to give her medication or help. She got so sick that she needed to get out of bed to try to find somebody to help during the night. One of the times when she got up to look for she fainted and the nurses didn’t even know what to do. They tried for several minutes to get a hold of a DR, but in the end they just called 9−1−1 and she was taken to the ER. We did not do any research regarding this facility ahead of time and I regret it very much. She is now doing better and needs to go into a skilled nursing facility to help her regain her strength. You bet I am doing the best research I can in the next place she is going to go. IF YOU WANT YOUR LOVED ONE TO BE SAFE LOOK FOR SOMEWHERE ELSE THIS IS NOT A SAFE ENVIRONMENT FOR ANYONE.

I hate that I have to give this place even 1 star to write this review and anyone who would say good things about this place does not really care about their loved one. I had hip replacement surgery and was transferred to that awful dirty cold facility. They had no walker for me to use or even a wheelchair. Told me they were hard to come by so the nurse took an old ladies wheelchair as she wasn’t using it right then. The bed was broken, the thin blanket was short and the sheet missing. There was an old bloody cotton and lancet in my drawer and some used tube of some sort. There was feces on the floor and toilet in the bathroom and when I told the nurse responded to me that that wasn’t her job. The poor old guy in the bed next to me yelled for at least 30 mins for someone to help to bed and to empty his bottle. That was around 9pm. At 2:30am he woke me up yelling «would someone please help me get into bed for God sake.» Needles to say I did not eat there and I left as soon as I could the very next day. I will be contacting the state of CA about this place and if any of you have members of your family there really check that place out. The nurses I spoke to who actually care agree but what can they do except loose their jobs for standing up. And that night time supervisor is a joke and needs to fired at once for her lack of concern, lack of professionalism and poor attitude.

If I could give zero stars it would be closer to the truth. My sister was sent here from Scripps and they did not even have a bed ready or a clean room. She required a sterile environment!!! When they did get a bed. It was broken. She waited in a fly infested hall for over an hour while this place tried to get their act together! Epic failure… This place looked like the DMV of health hell. We turned the ambulance around and left. I feel bad for the other patients there…

I’m out of state and mother was placed there by a conservator. I was a little worried by some of the reviews until I finally had an opportunity to visit the facility last week. I was very pleased with the facility itself, the level of care as well as with the medical and social service staff members. I suppose everyone has different experiences but I’m pleased and totally comfortable with her placement there.

This is a god awful place! My mom was sent here after a stay in the hospital due to complications with COPD, Lymphedema, and Heart Failure. She stayed for nearly a month. Not only did they fail to give her breathing treatments (they did on her last couple days but it should have been DAILY!!), but nurses seldom come when called, they also failed to keep her on lasix (medicine you take to make you pee, it helps the swelling from lymphedema go down) and diuretics (another medicine type you take that does the same thing), and to top it off, they DIDN’T help keep her up on her walker. The fact that this place is still in business baffles me. DO NOT LET YOUR LOVED ONE STAY HERE!!!

My son was at Eldorado for 2 years. He was given excellent care. He progressed from the locked unit to the less locked unit, then finally was located to the open unit. His medication was monitored and administered regularly. He met with two physicians monthly to adjust his meds accordingly. He received haircuts and shaves, cigarettes at timed intervals, clothes washed, and pretty good food. The staff was very friendly and helpful.
Family meetings were set up for about every 2 – 3 months to inform us (his parents) of his progress. At the final meeting, it was recommended he move on to a board and care, where he is now staying. He then will progress to independent living. This transition was made possible with the help of the great staff at Eldorado.

I spent a few weeks doing rehabilitation here after 2 major surgeries I had. The day nurses were very good, but the overnight nurses lacked on assistance. I would not suggest sending a loved one here for a long period of time.

My grandmother has been here for two months now and recently found out that they have not been feeding her. I visit her every other day and noticed she has been loosing weight dramatically. The food sits for two hours in the hallway (a food violation) and so I found out they do not feed patients that are incapable of feeding themselves. My grandmother has dementia and doesn’t know when she’s hungry or not so you have to find out by feeding her. They say they ask the patients if they are hungry and she always says no even though they are aware of her condition. So she weighs about 80 pounds now and is always sitting in her wet diaper. They never change the patients until we say something, such as her poor roommate who doesn’t have family is always sitting in a dirty diaper. Hospice was involved but eldorado gets away with not feeding her by saying she said «no» to them, she says no to everyone! The people that work here don’t give a shit about their job and ignore all the patients. They always claim to be busy yet they walk around doing nothing. I waited ten minutes at the nurses desk until someone would service me and they completely ignored me. The place reeks of human feces, it was so bad a couple nights ago i went and threw up out side. My grandmother wakes up disoriented sometimes and can become aggressive and one night when I went at eight they had her sitting in the hallways in her pajamas as a punishment. She was ice cold and so tired that she fell out of her chair from falling asleep. I got hospice involved and they sent a nurse to visit my grandmother and the lead nurse at eldorado tried getting her fired and taken out from the center. I talked to her doctor and they said its because they don’t want hospice to see that they do not take care of the people there. I have seen numerous disturbing things like a man fell out of his bed and when I told the cna she said she put him there, what on the dirty floor?! I’m having her transferred and possibly getting a lawyer soon because this is unacceptable and illegal what they do here. Please do not ever send anyone here this place makes me absolutely sick with what they get away with.

This is a horrible place!!! My father was transferred there from UCSD Sunday night. The man in the bed next to him cryed and yelled for help all night and nurses did nothing. My fathers arms are paralyzed and he needs help using the restroom. The nurse told him that they didn’t have time to help him and took away his water. The other gentleman in the room wasn’t concious, they took him out of his bed for something and instead of changing his urine soaked sheets they simply put another sheet on top and put him back in bed. There are websites that rate this facilities, please do your homework before leaving your loved in anyone’s care. I wish I had. I went the next morning and checked him out AMA and transfered him to a much better facility.

I recently had my grandmother in Eldorado Care Center, she was in and out of the hospitals, however it was every time she returned to Eldorado that she would start to gain more and more strength back… If the staff at Eldorado wast as efficent as they were I do believe that my outcome of having my grandmother return to a independent life in her own house would be so different… Everyday I was informed of any changes in her condition, any issues and also constant out of this world treatment… My grandmother returned to a house knowing that she was given the tools to survive in her house safely… The staff both nursing and adminstrative were the best east county has to offer…
I would reccommend this nursing home to any and all of my friends and family, a million times over again…

This has got to be one of the WORST places out there. If you care for your loved ones, you will NOT leave them there for not even one night. They have been over dosing my father for the past 3 weeks, and lying about it. My father is not to be on any meds and they say «oh it’s not us it was the last shift» every time we go in at different times of the day, it’s always the same excuse. Today, they had all the patients so drugged up, they were all in wheel chairs, lined up against the walls throughout the place, and everyone was drugged, so they didn’t have to do anything with them. My husband blew up at the staff, b/​c they again gave my dad Namenda & Holidol, which has put my father on another planet. They have been ordered not to give him any meds, nothing, yet, every time we go in there, someone has given him either one of those drugs or both! My husband finallly blew up today, and asked four people «who’s in charge?» everyone said «not me», and they all laughed at him. He then screamed at the top of his lungs at the nurses station, «who is in charge here? Where is the doctor or a nurse in charge?» No one would come forward. They said there was no doctor on site, he has an office down the street and only comes by when needed. Who knows where the nurses were, well we found out, she was standing right next to my husband and lied to him that she was the nurse! Can you believe that? My father is in there crying, which is what set my husband off, and they think this is funny!!! Again, if you love your family, don’t leave them there, ever!!!