BMW of El Cajon

I bought my X1 in SD Kearny Mesa in 2015 — I was going to the location for service and whatever else I need for my car since my work is close by when I’m in the office, but I don’t get the service or the attention expected. So, I decided to take my car for the next service at El Cajon, based on one of our friends review and since it is now close to my home. I was happy with the service that I had gotten at this time and all of my questions and/​or concerns were addressed. I hope to do more business with this location.

This is the ONLY dealership I take my cars too. Even if I don’t buy them here, I take them her to get serviced. They are so nice and professional, courteous and clean! I always feel that my car is looked after and work performed to the highest standards. Nice loaner car, well informed of updates, and they take their time– which id much rather have then rushed out. Highly recommend

Purchased a 2016 328i at BMW of El Cajon. I received amazing service from Alisa and the General Manager. They made me feel like a valued customer. I got a great deal on my new car. I was very pleased with the way they worked with me and offered a very fair price for my trade in BMW. I will definitely make my future BMW purchases from this dealership.

I’ve had nothing but great service from this dealership. I bought my 2007 335i coupe from them (Albi P was my sales guy) and have had it serviced there (Brent M. is my service writer) for as long as I’ve owned it. I live in Clairemont and could easily take my vehicle to another BMW dealer within a few miles of my house but Brent has won my car heart with excellent service each time I come. Correspondence, either over the phone or through email is always prompt (within 24hrs and usually much less) and the service department has always fixed things right the first time. If they think my vehicle might be in for an extended period of time, I’m always offered a loaner. There’s something be said for building a rapport with the people who take care of you and that’s what I’ve done with the team at El Cajon BMW. Side note about the dealership… it was recently renovated and the showroom is immaculate. I’ve always been greeted with offers of some sort of cold beverage. If you purchase your car there, you get free unlimited car washes. Looking forward to my next visit! Thanks El Cajon BMW!

Stay far far away from this dealership. The General manager has no customer service and doesn’t listen to what you have to say but talks over you. They do repairs then you end up taking it back for the same repairs. Then they act like they didn’t do the repair. They will tell you they warranty their repairs until you bring it back in. Told us they would replace our oil pan because when we bought the car Kearny Mesa BMW DIDNT TELL US WE HAD A MAINTENANCE PLAN so we had a third party do a oil change. They stripped the oil plug. So El Cajon BMW said they wanted us to keep going to BMW and would make sure they took care of us and that the oil pan needed to be replaced and they would do it, but they didn’t tell us that they only replaced the coil in November instead. It still leaked and this is the second time we have been in since November for a leak and now they say we need to replace the pan but we have to pay for it. So much for integrity, warrantying their work and taking care of us!!!
No you did not offer a discount. to try and say that you would offer a discount after you said you would replace the oil pan but instead do a quick fix is poor customer service and no integrity. Your rep acted like he would take care of this and wanted us to be happy as new BMW customers, but I see you say what it takes to get your customers out the door. Keep treating your customers this way and you won’t have any. Not to mention the repair order would state that it needed a new oil pan and that we declined the repair but you never told us you would only be putting in a coil. I plan on passing this on to all I know and I know a lot of people. Not to mention a discount was never offered to us today because we never even agreed to the service and no one even called to tell us what was wrong. Corporate will be filing a complaint against your dealership.

Don’t come to this dealership for service. They do not own up to their mistakes, and they have bad customer service. Please anyone owns a bmw go to San Diego bmw. Service manger is a joke. Why is John a service manager he really puts a bad name for bmw. I gave this location over 10,000 of service and you would think they would treat you better. If they tell you their service manager will call you and his name is John good luck.

I recently brought my BMW in for repairs, and when I picked it up, noticed a scratch on one of my back wheels which I am 100% certain was not there when I dropped it off. I take great care of my vehicles and am very particular on how I maintain them which involves inspecting the paint as well as the body daily. The day I dropped the car off was no exception.
When I brought the scratch to the attention of the service manager, he was very unprofessional, reluctant to help me with my situation, will not take any responsibility, or even consider the possibility that the scratch may have occurred in their service shop, which I’m assuming was caused by the lift.
I advise everyone to stay away from this dealership. In my opinion, they are shady crooks that will not take any responsibility for any damages that they cause. If you do decide to take your car here, beware. I am very disappointed in how this dealership handled the situation and will not be doing business with them anymore.

I am not sure if they under new management but the quality of service has increase in this location 10 fold.
One Star: Costumer Service.
Once Star: Prompt Knowledgeable Technicians
One Star: Great Showroom
One Star: keep you updated
One Star: Great Sales Team

The best service experience ever! JOE is great!
Customer service is first rate. I highly recommend this dealership.

Love these people! Gino is amaze and so is his staff especially Deanna and Tamara! They went above and beyond to ensure my husband and I were happy with both our purchases. Been a long time BMW owner and happy to say all from El Cajon BMW (formerly known as Cunningham BMW, Southbay BMW). Shopping for a new car ask for Gino!

The people at this dealer were good to me. I bought a CPO from them and definitely will buy another car from them in the future again.

I bought a 2013 528i certified pre-​own from this dealership, just few weeks later I took my car to the service because my daytime ruining light is not functioning, when I left the shop, they did not provide me with a loaner car which is fine. But later on when I tries to call and speak with the service person about the issues of my car, it has been all ways busy and ask me to call back or leave a message, so left few messages never get any call back (never!), which I have to call back few times trying to get hold with the service person. Secondly, they actually charge me 175 an hour for 3 hours just to find the problem of my light, which is unbelievable! At end, they told me that there’s water damage to my light module, because there is a cover missing on back of my headlamp assembly that causing the problem. And I also get told that certified pre own warranty Is not cover for the missing cover because according to them certified pre own only certify that everything is working does not cover the missing part!(make sound like I took the cover off just to get my car ruin) So bs what a scam!!! Will not recommend to any one to buy car here or service in this dealership!
No loaner, Plus car was dirty when received it! What I paid for? Is this the standard of a bmw award facility?

Let me start by saying, my thoughts about dealerships and wacky sales associates has changed after purchasing my new Bmw 428i from Bmw El Cajon. Faraz Louie was the young man helping me through this rather large splurge. He was so courteous, professional and attentive. He was not at all pushy, in fact he encouraged me to shop around confidently knowing I would be coming right back because of the great deal he worked out for me. He even regularly reaches out post purchase to make sure I’m satisfied and getting well acquainted with my new wheels. His title is Bmw genius and he is indeed that. The young man is a wealth of knowledge and his passion shines through. Talk about excellent customer service. Thank you Faraz and thank you Bmw of El Cajon

The service department at BMW of El Cajon is excellent. I am always welcomed by a technician when I arrive for my appointment and offered a beverage that is brought to me while I meet with my service advisor. I usually get a loaner car, which has been a new 328i each time so far, and it is always available immediately after I checkin with my service advisor.
I have had my car serviced four times now, and each time the service has been accomplished without issue and my car returned to me promptly after having been run through the car wash.
Most recently I had repair work done for a lower front grill that had been damaged by a tire blowout from an 18-​wheeler. I received a quote from an independent BMW service center, and BMW of El Cajon did the job for about 15% less.
I highly recommend this dealership for sales and service of your BMW.

My first BMW experience, Randy Grams was very pleasant and helpful throughout the entire process. Very satisfied and happy with my 2016 BMW 428i. I will definitely continue to come back and recommend BMW of El Cajon, Thank You!

DID NOT FIX ANYTHING (They said some stuff fixed itself.) DID NOT FIGURE OUT PROBLEM. NO LOANER. NO CARWASH. CAR WAS DIRTY WHEN RETRIEVED. WHAT DID I PAY FOR AGAIN?
Diagnose work was $ 198.00 for two problems, 2 hrs each. After that its $ 165 per hour. Becareful because thats how they make their money. They told me that they were unable to figure out the electrical problem with my car (ignition beeping with key removed and key fobs not working as well as battery kept draining) and that it needed more diagnose time ($ 165 an hour!). They did figure out why my airbag light remains on but the other problem was simply labeled as multiple electrical problems. They kept telling me it was due to my aftermarket stereo but that stereo has been in place for more than a year now. Really? They had my car for about a week and still had no idea what was wrong with it. I thought the dealerships were supposed to have the top notch car electricians and mechanics. Why arent they able to figure this problem out? Supposedly, from the services rep, they put in 10hrs of troubleshooting of their own time (yea right, who works for free!?), and with 10hrs you still coudnt figure out my electrical issues? Then finally a week later after drop off, I asked a favor from my friend to drop me off to pick up the car which they said was ready aside from the airbag light and key issue and when I got there they said the mechanic had left work and the car was all taken apart inside. So the guy then tells me he’s gonna get me a loaner so I can get home but then he comes back saying theres no loaners available. So I took a shuttle back to my house. But before we left the dealership, I saw my car and there was birdpoop all over the front windshield and soft top. Really? Wow! Anyways, I picked it up the next day and I asked to see the technician who tried to fix my car while they were pulling it up, the rep said he’ll get him. He never did. I also paid a visit to the parts department to get a part number and apparently they don’t give those out. Wow, great service. Also, my car was hideous after I got it back. All the other cats in the lobby wrre nice and cleaned and shined but mine was disgusting. BIRD POOP RESIDUE was smeared on the hood and the exterior was extremely disty and water marks everywhere. Soft top was dusty and had BIRD POOP particles on it. This was ridiculous at that point I just wanted out of there. I did take pictures incase I hsve friends who want to take there Bimmers here. This is the dealership I would send people I disliked to. PLEASE PLEASE CONSIDER OTHER BMW DEALERSHIPS OR SPECIALISTS FIRST. the only pleasant parts of this experience was the small talk with the driving staff during the shuttle rides to and from this place.

Came here to see if they could install my headlight washer cover on my bumper real quick. The Service Advisors guys were hilarious and they were able to squeeze me in. I happened to be in the area and this dealership is not even remotely close to me but I will go out of my way to see them.

Had a good experience with them. They had loaner ready and they were thorough in inspecting my car. I was treated like a customer, not like other places that treat you like a number. I dealt with Garrett, my service advisor and everything went smoothly. There really isn’t anything I would change.
I also had a chance to speak with the finance rep for extended warranty and she was also very accommodative… she answered all my questions and spent time going through the details. I appreciated that knteraction.
I recommend Nick for service on M cars as he himself drives one and has specialized knowledge of M’s.

I bought my very first BMW 330i in Cunningham BMW in 2008 and now called El Cajon BMW. I always bring my car here for service. El Cajon BMW stuff are always great to me. Service advisors are awesome! I recently just bought my 2^nd BMW 2016 X5. Tamara was the one who helped me got this amazing deal. She sure made it happen for me and my family. She was communicating with me via email and phone for like a month. She never got tired staying in touch with me. I highly recommend El Cajon BMW to all my family and friends. If you need to purchase one look for Tamara. You will not regret her.

I must admit, I look forward to routine maintenance service at El Cajon BMW. They always offer a premium, brand new loaner vehicle for customers. Perfect time for me to test drive current models.
Our 2012 X5 drives like a new car with no problems and we take full advantage of the 100,000-mile warranty with BMW. El Cajon BMW offers you the ultimate service experience. Every time I visit the staff is courteous and attentive. They only offer BMW-​certified parts and equipment. They only use tools and components designed by BMW for use on BMW vehicles, all of which have been engineered and tested to fit my car.
El Cajon BMW has the staff, the parts, and an uncompromised commitment to the customer. When I leave my car with them, I’m guaranteed to drive away satisfied.
Some of BMW of El Cajon’s Amenities include:
Virtual Product Presentation
Premium Loaners
Must-​see showroom
Upscale Service Lounge
Service Center
Performance Center
BMW accessories store