Bank of America

I had to come into the branch today to discuss the app and fees. Shannon the branch manager took her time to stop her paperwork she was doing and sit down and review the difference with the app and online banking. It’s shows it differently and the app can be it of order and confusing. Her and Anwar were very helpful. Anwar was very nice and had extremely helpful tips and ideas to keep me financially organized.

the service is very bad，this is the worst bank i have seen，no smiling and discrimination against foreigners

Talk to any of the older tellers, they are extremely rude. I’m definitely an inconvenience to their business. My only reason for coming here is for work.

Merchant teller services are truly horrible. Do the people or persons working in this dept. always on lunch or away from their desk? I find this inconvenient as the company I work for pays to have this service. Standing in a regular line for change is extremely uncomfortable as it would be for anyone holding a large amount of money.
Please improve this.

What a three ring circus! I was there at 9:05 this morning to make a simple $ 65 deposit into my daughters account so she could buy some Christmas presents. At 1 o’clock it still hadn’t made it into her account even though I explained to them it needed to be posted right away. The problem was a customer rep came to me in line and asked if I had a deposit I said yes it was cash she took the money, then brought me a hand written receipt I again explained to her it needed to be posted immediately especially since it was cash. As of 1 PM the cash had still not shown up in my daughters account I had to drive all the way back over to the bank and asked for her to look into the situation and get it rectified immediately. They had to end up calling the rep who had helped me because she was at lunch to find out what she had done. She had taken it over and given it to the bank teller and he was busy so stuck it in the drawer and it never got deposited. They even called security who came out and stood by the door I I was angry but there was no need for that the whole thing was ridiculous I’ll never ever give them a penny of my money! I’ll stick with Chase bank for the rest of my life. After looking at these reviews I understand my experience.

They are super slow and its look like they under staff and no training also. It takes almost 20 minutes to complete each customer transaction! I waited in the line for the teller for almost half an hour and then when I reached the teller the teller told me that their machine suddenly stopped and they have no clue when it going to be fixed! I’m a little bit pissed off but I just left! I was going to do extra business with them but I canceled everything due to their lack of urgency.

Horrible customer service. Never coming here again. I felt harassed the entire time i was there.

Not sure why so many negative reviews never had to wait long, tellers always friendly.

So slow and only two tellers. Couldn’t believe this one teller — named Nadine. She just kept chit chatting with a client, laughing away, while 4 of us waited in line. Just took her time talking too much. Hey Mr. Bank Manager — watch your staff!

I love this BofA Location. It’s conveniently right off the freeway and has two drive through ATMs. Awesome!
Everytime I’ve gone I was treated and helped right away. Extremely helpful workers with great attitudes and big smiles. I always come to this branch!

Only 2 tellers??? What the heck
This is the 3^rd time I’ve come and there’s only 2 tellers (slow tellers) and there’s at least 10 – 20 people in line. What bank runs this way???
Considering closing my account because it’s just unreal and ridiculous

Horrible there was over 20 people in line and only 2 tellers open… As 6 other bankers in back chatted and joked around laughing looking at the huge line which I stood in 30minutes. I may look into Chase or Wells Fargo this is unacceptable!

I went to this branch for the first time to withdraw money from my account. First I tried to use the ATM, which won’t let you withdraw unless you know the balance on your account and was a hassle, so I went inside. I had just come from working out, and so was in casual gym clothes, and somehow had touched something so had grease on my one hand. When I got to the teller, I asked for a tissue to wipe my hand, and was met with an attitude. She was very snobby and acted like she was doing me a FAVOR by waiting on me. She was very unfriendly, bordering on RUDE, as well as condescending. I would NOT recommend this branch to anyone.

Just another corporate bank with terrible service. I don’t bank with them but I run a business and on the unfortunate occasion I have to deal with them they are incompetent and are unable to answer basic questions. The tellers are nice enough, it’s just the horrible system they are thrown into. No wonder why the company is bankrupt.

I couldn’t believe it when I saw it. This location of Bank of America has two drive-​thru ATM’s that are built at car height. I just rolled down my window and *boom* it was right where even my shortie arms could reach it. NICE!