All Service Property Management Company

By far the absolute WORST customer service I have recieved in all my years of renting from any property management company! For starters they never not once showed us around the place before renting it to us, they instead gave us the code to the lock box and told us to go look at it by ourselves. That should have been the first red flag to not rent from them but we really liked the place and back patio so we decided to rent it anyway. It is almost impossible to get a hold of the property management and you will basically never get a call back. We had a leak under our sink and that was such a hassle to get fixed. They had to send the guy out 4 different times after I called and emailed them a million times. Then the guy they sent walked into my home WITHOUT any permission. My husband was upstairs and comes down and there is some guy in our livingroom?! Then the guy is complaining the whole time that he had to leave the bar to come fix this and he better not get another DUI and was a drunk mess. Contact the property management and they could basically care less that this happened with one of their guys. Next is the air condition. It want working, again like pulling teeth to get someone out here. It took almost 3 months to finally get the issue resolved and a lot of going back and forth nonsense not to mention it was during the hot summer days while I was 9 months pregnant. Next the outdoor patio roofing was leaking like crazy. We have a washer and dryer under this overhang in a shed type thing. Again long process and big ordeal. They could care less that it was raining all over the electrical and is a serious safety issue for us. This still has not been fixed. Our water heater as well does not stay hot I’ve asked to have this looked at multiple times and still nothing. Instead they called me and are prioritizing an annual inspection over the maitenence issues that need to be taken care of, which is actually what they told me they were scheduling not an inspection. Then the day of they call me and tell me they aren’t coming to fix anything just for an inspection. I could really go on forever and there is so much more but I think everyone gets the hint. This company is terrible. We will be put the second our lease is up! Do not ever rent from this company I promise you will have more headache than happiness!!!

My five stars are five stars because they respected me as an experienced renter and didn’t scam me on the deposit. This was our most expensive rental but it was in the exact neighborhood we wanted (Villa Portofino) and some extra requirements.
We made a number of service requests and all were addressed in a timely manner– we didn’t need to make any on weekends.
The owners made our time in their rental very nice as well by adding new appliances, and after we moved out they were upgrading several other items.
I spent a good three days scrubbing child hand marks off walls, doing small touch-​up painting and scrubbing all surfaces and shower doors, inside and out of windows because I want to respect the owner and the next tenants– cleaning crews never do a good job between tenants. As a reward Tony said it was one of the cleanest move-​outs he’d done and I received the full deposit back.
Thank you, Tony and Colleen for respecting me and running a reputable business.

Zero stars. I rented by myself for the first time while I was between houses. Colleen McDade advertised features that either didn’t exist or didn’t work (ceiling fans, fireplace, a/​c, shower head, bad dryer berrings etc.) and rarely responded when I would make maintenance requests. I had never lived in a place where someone else was living upstairs so I asked her about the noise level upstairs and she said she would ask the owners and get back to me. Somebody lied because when Colleen got back to me she told me that the owners «never heard the people upstairs». As soon as we moved in, we found that the people upstairs got up at 3:30 a.m. every day and sounded like they were stomping around and/​or bowling. It went on all day most days. We couldn’t get a full nights’ sleep and it affected my sons school work and my job. I let Colleen know and told her I had recorded it. She said she had fulfilled her responsibility by asking the owners and letting me know what they said and that I should contact the HOA. A good deal of the storage space was not usable because the owners clearly left dirty diapers in the closet and it smelled foul and anything I kept in there would end up smelling like that. I aired it out, covered it in baking soda, vacuumed it out, put a fan on it, sprayed it with lysol, everything I could think of and it still smelled like feces. After a year, the smell is less but if a towel or anything is kept in there, it comes out smelling disgusting. We moved out months early and continued paying the rent until October. I had sent the payment early, as I had every month but they had not received it for some reason. Instead of asking me about it, Colleen let me know that they had not received it and a 3 day notice would be placed on the door the next day. I told her that if she felt that was necessary, I would remove the things we still had there. Believe it or not, this is the short version of examples of their unprofessional, low class behavior. In my experience, once you sign the lease, their job is done.

Zero stars!!! I don’t move very often but the property management services I dealt with in the past have been a pleasure.
I’ve always got my deposit back 100% of the time. I have helped coworkers get 100% of there deposit back. Anyways I have read most the reviews about this property management and I agree with the bad ones.
I would not rent from them ever again, I would not recommend this company. I’m sure that they will contact me about this Unilocal review. So before placing this post I spoke with my lawyer. I don’t like being harassed. I needed peace of mind. Speak your mind people in a appropriate manner.

After reading these reviews, I felt the need to post my experience so far! I called yesterday regarding a property and left a message! The message says someone will get back to me in under 24 hours. Colleen called my back in under 24 hours, as stated! I was able to go view the property, same day, go online and submit the application as well! The website is very user friendly! Through the process of today, I’ve had multiple questions, causing me to call Colleen multiple times! She would always answer or call me right back! So far my experience has been great!

Terrible customer service. The lost my business due to their complete lack of follow up. After three or four messages to their central customer service center I never once got a call back from the local office. I feel bad for the homeowner of the home I wanted to rent. No wonder its been vacant for several weeks. I had to decide tonight between that home and another place and will now just go with the other place since these people can’t figure out how to return a call. Don’t waste your time, just rent a home that doesn’t use this company as their property manager.

I have been renting a property from All Service Property Management for over a year now and have had only exceptional customer service and positive experiences. Colleen McDade, Tony Tibbetts and Tim have all been friendly and professional from day one. Colleen always handles my service calls within the next business day and Tim corrects the problem quickly. If you are trying to rent a property or if you have a property you need rented, give them your business. They’ll take good care of you.

I received an interesting email through Unilocal today from a Ms. Colleen McDade asking if I would remove my review… oh shucks I will just post the conversation. interesting to note the user Ms. Colleen McDade is no longer a Unilocal member after I started asking too many questions. Fascinating! Oh… and this is weird. their facebook page is suddenly changing… oooh…and on the other facebook page which they are ‘not’ connected with shows Ms. McDade and Scott Colbert at a grand opening for their company in El Cajon… but no. it is all a misunderstanding. These companies have NOTHING to do with one another. Blah. I have never enjoyed being lied to and manipulated. The reviews stand alone. In fact… they might be more gentle than they ought to be.
Hi V, Colleen M. sent you a message on Unilocal:
Subject: Unilocal review
«Hi V.F.,
Unilocal has merged our company info. with the company you reviewed. We have only been in business since August .We are trying to get this cleaned up. The company you dealt with is now doing business as
solely and they have been forced to relinquish the name. none of these people work here. Would you consider removing your review under our listing?»
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V F. 2 hours ago
I guess I am a little confused. Your websites look EXACTLY the same as
including your logos. Your website also says you have been in business since 2010. Not August.
Hi V, Colleen M. sent you a message on Unilocal:
Subject: RE: Unilocal review
«Our website is
.We used the same software company and we forced the other company to remove our name. Unilocal merged our info. We have been trying to straighten everything out. My name is Colleen Mc Dade. Scott and Sylvia and anyone that works with them are not affiliated with my business.»
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Copyright © 2014 Unilocal Inc., 140 New Montgomery, San Francisco, CA 94 105, U.S.A.
V F. 2 hours ago
Even your dre corporate numbers are exactly the same
Hi V, Colleen M. sent you a message on Unilocal:
Subject: RE: Unilocal review
«our corporate DRE number is 1 927 937. We are trying to get it all resolved»
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Copyright © 2014 Unilocal Inc., 140 New Montgomery, San Francisco, CA 94 105, U.S.A.
Hi V, Colleen M. sent you a message on Unilocal:
Subject: RE: Unilocal review
«No Art Bell is a different broker. Our broker is Michael Stowers. We didn’t notice all of the crossover until recently. We are working with the software company Appfolio to get it removed and changed.»
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V F. 2 hours ago
So was your company affiliated with them since your websites show the same dre number
Hi V, Colleen M. sent you a message on Unilocal:
Subject: RE: Unilocal review
«I really appreciate you taking the time to write. I am just trying to get things straightened out. I am sorry you had a bad experience with them. I have been dealing with this a lot since we opened.»
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V F. One hour ago
Was your company affiliated with the business that included Scott & Sylvia?

If I could give 0 stars, I would. This company is absolutely awful to deal with. The person that answered the phone when I just called was so unbelievably rude. He said his name so fast, I didn’t even hear it and basically shot down every question I asked.
I called 5÷16÷14 at 1:30pm.
Highly DO NOT recommend. Complete attitude and rudeness. Very unprofessional.

My experience with All Service Property Management has been great so far! They’ve been responsive and efficient. They take a no-​nonsense approach, which works for me. Their website is user-​friendly and navigable.

I should have read the Unilocal reviews first but thank goodness I may have dodged a bullet with having to deal with this type of service!
My experience was with Scott who was very short, rude & NEVER returned any of my calls over a period of 1 week even when he said he would call the next day! I made it clear to him that I was VERY interested in the property I was calling about & was ready to move now so I could meet asap. Scott said he would call me the next day.
Long story short… Again, after no call back from Scott to follow-​up on a time to view XYZ property I called & receptionist gave me his cell phone. I reached Scott only to be told that someone else had called him yesterday & rented out the property! This was after he confused me with this new renter asking if I had submitted my rental application yet! UGH! So did they qualify & rent it or not?! So frustrating…
He must work on a what mood he is in basis!

Very poor customer service. I’ve rented a property from them for about 4 years, and most of the time dealing with them is not a pleasant experience. The problems began when I moved in, and they gave me a mailbox key but didn’t know which mailbox was mine! I couldn’t get my mail for a while until they had to change the lock on one of the mailboxes that was supposed to be mine.
Then it turned out the carpet’s padding was stained, but it wasn’t noticeable when I first looked at the place because they shampooed the carpet’s surface to make it look nice. The big stain in the living room comes up within days of shampooing, every time. I called a carpet cleaning company myself, and they told me the padding must be replaced. Every time I ask the management company to do something cosmetic like that they tell me the owner «is not in a position» to do that.
But the most frustrating part is getting anything repaired. Sometimes the work done was sloppy, other times I was told there was nothing wrong (like my bathroom sink that doesn’t drain properly, but they keep saying it’s fine), and other times I’m left dealing directly with their contracting vendor rather than with them. I’m expected to set up a time for the vendor to come out and make the repairs, as if I owned the place. The management company has the keys and should coordinate with the vendor themselves, and I shouldn’t have to be home for repairs. Not so with this company.
They are also very rude both via email and over the phone. I’m finally fed up and looking for another place. The only reason I stayed this long is that the owner is charging me cheap rent for the area and she did let me have a cat with no additional pet rent when I requested.

So frustrated with this company. I had to call numerous times to see if they accepted my credit when applying for a rental house. Sylvia tried helping me out, but after leading me on to thinking my husband and myself were good candidates for the house we were applying for, she didn’t call me back. After I called her 2 days in a row, she finally told me that they found someone better. A phone call would be nice, leading potential renters on is rude and inconciderate.