Holiday Inn Express West Atlantic City

My flight was cancelled last night and they sent us to this hotel. The guy at the front desk was very nice and tried very hard to make us feel
Comfortable and not so stressed out. The room we got was clean and nice. Flat screen tv with a decent amount of channels on. Nothing to complain about. They serve breakfast in the morning with muffins bagels cereal and biscuits. I wouldn’t mind staying here again. I was worried they would put us in a dirty hotel room. Needless to say I was relieved when we opened our room door.

This was an older building that has had some renovations find on it. The room was fine, and it was close enough to Atlantic City for our needs.
I have to give a nod to Perry, one of the staff who was manning the breakfast area. Talk about friendly and service oriented. You’d swear you had table service, as opposed to the normal buffet style with how helpful and pleasant and courteous (and I could go on and on singing this young man’s praises).

Stayed here unfortunately… anyone giving this hotel more than one star must work for Holiday Inn. Filthy place, smells like mold, a co-​worker in another room woke up with multiple insect bites and saw a mouse in his room. WI if didn’t work for the entire 2 weeks I stayed here, continental breakfast was horrid. Being close to Atlantic City is the one and only thing this place has going for it

This is such a wonderful place to stay! Rooms are very clean and bed is so comfortable. the pool is very nice and complimentary breakfast is awesome. a fine gentleman, Perry, is on top of everything in the breakfast room. Nothing remains empty very long with him.*Kudos to Holiday Inn Express for a great getaway! Can’t wait to return.

This was absolutely the worse hotel experience I’ve ever had. Even though my family reunion didn’t meet the requirements I’m sort of glad. Had we occupied the 25 rooms that we contracted for my family would have been very disappointed. The rooms had a bad smell to them and the front desk staff was very rude.
We had planned to host a banquet there but I don’t see how that would happen because they don’t have a kitchen. I guess they would have catered the meals from a local restaurant.
When God is in control all things works out for a good. We had to find a restaurant to host the banquet. The place we found was LB One Restaurant and it was an awesome experience. I would recommend this restaurant to anyone in the area.
However, I would suggest you find another location to sleep. Very poor customer service & housekeeping.

Stayed there two nights (7÷23−7÷23). Got on line to check in at 3:45 (check-​in is 4:00) at 5:00 we were registered but did not have a room. We were told that «if people don’t check out until 12:00 then wecan’t have rooms ready at 4:00». Two agents at the front desk to check in individual guests and a large group (looked like a HS basketball team). Finally got a room and there were no bath towels, I asked a maid in the hall and she said that SHE didn’t have towels either. Another 20 minutes on line at the front desk and I asked to two sets of bath towels. When I returned to the room that night there were two COMPLETE sets of towels — one set tossed on the bed and the other set tossed on the safe. Asked to speak to the manager Jay Velasquez and was told that he was not in the building but that he would call .
Next day asked to speak to him and was told that he was not in the building but that he would call — a week later and still waiting… Finally at 12:30AM on ⁷⁄₂₄ our key did not work, went to the front desk to be told nonchalantly that the key had been deactivated. When I told her that we had not checked out she just reactivated the key and handed it to us — no identification or verification needed. We have stayed at this location twice before and did not have any problems but after this experience — especially knowing the LACK OF SECURITY — we would NEVER stay here again.

This hotel is dated, dirty and I will never stay there again. The «free» WiFi was down during my entire stay. I asked the front desk several times a day when it would be fixed they said they reported the problems, but it never did get fixed. I eventually got tired of it and checked out early and went to another hotel.

Dirty as hell!!! I demanded a refund and went else where. They need new carpet. The place smells lik smoke. The pool is small! In the middle of no where.

This hotel sucks! I don’t even understand how they’re still in business.
1: The first room we were in had so much hair in the tub. As if someone shaved prior to us checking in. So they moved our rooms.
2: The second room, the shower was cold, even after running the water for 10 minutes. When we turned the water on, it came out rust colored. It lacked multiple appliances/​accessories that the first room offered. The ironing board nor iron worked.
They then switched our room a second time, told us to go check it out ourselves to see if everything is to our standards.
3: Third room, everything was okay, despite a few lights not working.
Upon checkout, a different employee at the front desk discounted our room.
Thank God this is the only night we’re staying here. Never again. The staffs attitudes, besides the woman from checkout, were terrible. Even housekeeping.

I struggle to even give them a star — terrible hotel all around. My daughter and I arrived Friday night at 10:30pm, we entered the lobby and was immediately thrown back. There was a large group that took over the lobby area — extremely loud and obnoxious. We walked over to the desk (where three other customers were waiting to check in too). After a 25 minute wait or trying locate someone to check us in, we called the hotel main number. the phone rang and rang. We then called the corporate number to inform them that we were standing at the front desk for 30 minutes –with three other parties and no one was here! Lord only knows what the heck the woman was doing, but clearly not her job!
The hallway and room both smelled like mold. There were burn marks all other the carpet. The bathroom was ok however when I went to take a shower, the water in the bathtub did not drain. I had to call maintenance — disgusting! I went to complain on our way out in the morning about the fifth of the room– yet again no one was at the front desk!
We stayed two nights and I regretted every penny I spent. When I went to check out there was a couple in front of me complaining their room had bugs because they had bites all over them. Thankfully I did not have this issue! I was extremely pissed off when I found out the room was billed to my corporate card and not my personal card which I provided! When I told the lady it needed to be fixed, she told me it was too late and there was nothing she can do. Latoya then continued to lecture me on how I must of given the wrong information when I made the reservation? Really… I didn’t! I don’t book my travel for business, so you must of had it somewhere in the profile. I requested to talk to the manager — she refused saying he was only going to tell me the same thing. She then pointed to an empty business card holder and said well he wasn’t there, she didn’t have his number and too bad all his business cards were gone! Ok… really? She then started helping the gentleman behind me with his issue. I was heated needless to say! I excused myself to the gentleman and asked her– are you going to finish checking me out? I need to get my daughter to her sporting event? She said «don’t have an attitude with me lady» printed the receipt and handed it to me. She then said the girl on Friday was new so it wasn’t her fault that I wanted to have the room billed to my personal card. I should have booked it correctly in the first place. I said — I am not discussing this with you any longer. I never gave my corporate card to begin with.
I immediately called the holiday inn main number and located the manager whose name is Jay Velasquez. I called the number provided and the phone rang and rang. I got transferred to a gentleman that informed me he will not be back until Tuesday. I find it hard to believe there is no other manager on duty and the Holiday Inn only has one! When I got home that evening I called the main Holiday Inn number and they fixed my issue in returning the fee from my corporate card and billing my personal card.
I can’t get over how rude and irresponsible this staff was — I choose to stay there, they shouldn’t be treating me like this. Absolutely horrible service and staff. I promise I will NOT be returning to this hotel in two weeks, or ever for that matter! I’d rather sleep on a park bench outside then deal with such ignorant people and a dirty hole they call a hotel!!!

Worst hotel I’ve stayed at and I spend 200 nights in a year on the road. Internet never works in the rooms, cold showers, unfriendly staff, room keys have to be updated daily (and I keep it separate from my other cards). Apparently the desk staff only knows how to update the keys one night at a time. IHG should be ashamed to have their sign on this dump. Will never stay here again and I am an 8 yr Platinum member. Will stay at the Homewood instead.

This is apparently the party hotel for those looking to save money on a hotel while traveling to Atlantic City. The walls are thin, and you can hear people loudly walking and talking down the hall at all hours of the night. If you’re hoping to get some sleep, don’t stay here, because you won’t.

Older hotel. Some upgrades have been performed, but pretty poorly. Huge hole in the tile where the shower faucet came out of the wall. About 10 seconds of supper dirty or rusty water when you turn on the shower. Breakfast is what you expect from a holiday Inn express. Nothing too horrible, just a 2 star holiday Inn express.

I have stayed at this hotel for business on 3 separate occasions. The hotel is constantly having something done on it when I am there, and my room cards have ALWAYS failed to work after initial check in. The hotel claims that it is because I keep it in my wallet, but even when I don’t put it in my wallet I have a problem.
My last stay my bathtub and sink backed up and I had to get someone to come and clear them. I left the room for the day, and when I came back the bathtub had black stuff spattered everywhere and sink wasn’t even touched. To make matters even worse, the room was not cleaned, and my towels were not replenished. I made them change my room after that.
I also watched as the nicest employee ever was criticized by the manager for not cleaning and restocking the breakfast area quick enough. This guy was introducing himself to everyone there, and was also going above and beyond for all the customers. Is it really necessary to give him a hard time??? Worry about your crap rooms before yelling at your staff.
The only reason that I didn’t give this hotel a 1 star was because the staff is really friendly. They handled my issues with empathy, and are super friendly. I will not stay at this hotel again, but will miss the staff.

Lipstick on a pig does not make her pretty! This was built as a Roadway Inn (the sign platform is still at the roadside).
Sure it’s got a new coat of paint but the rooms are still small with thin walls and uncomfortable beds.
With that said… There is a reason this place is cheap. So if you want to save $, or in my case points, it is clean enough and the staff is friendly.

After staying here several nights this hotel is not as bad as the negative reviews. Yes it is a little difficult and weird your first time here trying to figure out where the Lobby is but its no big deal. From the looks this use to be an old hotel that the IHG brand purchased and changed to a Holiday inn express. You can tell that a lot of money was spent in renovation. The staff seemed friendly and the room was clean. Also this location is great for the fact that its so close to Atlantic City but still far enough away that its affordable to stay at.

I read the reviews from other Unilocalers and it seems the poor ones are from a time when they were doing renovations. I stayed may 16 – 18 2014 and it seems the renovations are mostly complete. the room was very clean, the hotel staff was super nice with a fast check in. Free parking, Free internet and Free breakfast were also amazing. the beds came with 2 soft and 2 hard pillows per bed which was a nice change from other hotels. The hotel is only 11 miles from AC and its a straight shot on the ac expressway. I would absolutely go back to this hotel. def give them a try !!!

Ok so to be fair the hotel itself did have signs saying that they are undergoing renovations, but it was still kind of a too much of an eye sore to ignore.
We booked the room because it was super cheap and they run $ 15 shuttles to the casinos which also get you $ 20 in gambling credit as part of the deal. The room and it’s beddings were clean. Which really is the biggest deal. The rest of the hotel was pretty gross though. The carpeting was aged and pretty filthy looking. the lighting was drab and not very well coordinated (inside and outside of the rooms). And on both occasions that I turned on the shower brown water (i’m assuming rust) poured out first… in those instances I just let the water run for a few minutes before hopping in.
I had limited interaction with the staff, but they were all very helpful/​friendly when I dealt with them.

This hotel had the cheapest rate in Atlantic City for a Saturday night on Memorial Day weekend. Since I was staying for one night only and we were only going to need the place to sleep I booked it. The hotel itself is old. The room looks like it had a makeover as it is decorated with modern furnishings, but you can still tell it’s old. Especially the bathrooms. The water had a weird smell to it and the water out of the shower came out brown when you first turned the faucet on. For the convenience of the bus that takes you to and from downtown and the super cheap rate for the holiday weekend and if you’re only staying for one night, this place is kind of okay. But other than that, I wouldn’t recommend it.

Perhaps I’ve turned into a bit of a snob, but I think the ratings for this hotel are far too high. Showed up at night, after dark and was confused as to why the parking lot was completely empty. Come to find out that the hotel is separated from the lobby & breakfast building!
Talk about creepy. After checking in you have to drive to the back of this lot and enter a building that is unsecured, nobody is in it! No concierge, no lobby, nothing. Creep-​central. I basically ran to my room. If I had booked this hotel for more than one night I would have left, but I was checking out first thing in the morning so I stuck it out. Room was fine — but one of the oldest styled I’ve seen recently. AC unit was made in the 1940’s, could barely figure out how to turn it on. Next door neighbor’s room # plaque fell off the wall and lay discarded in the hallway (see picture).
Blech. Breakfast was not great, it’s one of those hotels that uses the non-​name brand stuff. Peanut butter, cream cheese, etc, are all «house recipe». And there was nobody at the front desk to tell I was checking out — so I bounced. Will definitely NOT return.
Oh! There were signs posted everywhere that they were renovating. I didn’t really see any signs of this — but maybe I got one of the floors that hadn’t been renovated yet? But for crying out loud — connect the dang buildings!