Faller Photography Group

Heartbreaking. This man has the only professional pictures of our sons first year. We purchased a package deal at Anderson hospital in early 2013. The package includes sittings for 3, 6,9, & 12 mo and a collage including a portrait from each sitting. Once a little longer than a few weeks past, after sitting down with the owner himself and deciding on what we were ordering, we tried contacting them. Their voicemail box is full. No replies to the numerous emails I’ve sent. Last but not least, the for sale sign. No pictures. Just heartbreak.

I had newborn photos done with this company and although I was satisfied (but not impressed) with the picture quality, I have been very disappointed with the customer service since receiving my prints. When one of the images was printed poorly I called to try and get them re-​printed or prints of a different images. The person I spoke to assured me that someone would call me back right away. Over the next month and a half I left more than 10 messages with no response and that doesn’t include the numerous times I called during their posted business hours and got no answer. At this point, I guess I will have to consider the money spent on those photographs a loss as they are not fit to frame and the company refuses to return my calls. I would not recommend using this business. F

Ed and his team took our wedding and engagement photos and I believe we have found a lifelong family photographer. Ed’s team was professional, competitively prices and accommodating to our group and families. They were helpful in planning, keeping the group on time and our pictures turned out amazing.
My husband has also worked with Ed via the Edwardsville Chamber of Commerce and his reputation precedes him as a great individual in the community.
We could sing his praises for days but until you meet with his team you’ll notice the difference in quality.

Ed Faller’s portrait photography is superb. His disarming sense of humor lowers the defenses of his subjects, allowing their personalities to shine. Senior picture sessions for my children (one boy and one girl) have offered plenty of time and opportunity for different outfits and a variety of indoor and outdoor backgrounds. If you’re planning a wedding or other formal event, you can engage Ed with no worries about him drawing undue attention to himself. He is constantly in motion, but completely unobtrusive. Get yourself onto the e-​mail distribution list, or friend «Faller Photography» on facebook to learn about special discounts once or twice each year.