Apple Cleaners

I just moved to the area and tried this cleaner because it was convenient. When I tried to pick up my clothes I was told the computers were down and it would be an hour, I told them I had just made a special trip from 15 miles away and was there any way they could write a manual ticket and I could pay cash, she just laughted and said NO, you will just have to come back, I killed time an returned just over an hour later, same answer, come back later. I again asked if they could just let me pay cash and get my shirts, NO. I returned at the end of the day, another 15 mile trip, and same girl, asked my name, walked around the corner and brought my shirts out in less than 5 seconds, no sorry for the inconvenience, nothing, charged full price, and a have a good day. I will never return again, I understand everything is dependent on computers but when they make NO effort to try and work around it they don’t care about their customers. I have worked in businesses that have lost computers and phone service but we still found a way to take care of our customers until they were fixed.

New to the area and chose their services on a whim. The business is clean and the staff is professional, which gave a great first impression. I brought the following items: 3 piece suit, 1 pair of pants, 1 dress shirt, 1 casual dress, 1 evening dress. The total bill was $ 75, which I thought was outrageously high, but didn’t mind paying if the work was of good quality. The items I received all returned ok, with the exception of the dress shirt. Of all the items, this was the least expensive (only 2.99 for laundering and pressing), but it looked like crap. The pressing was awful; bad enough to require relaundering. When I addressed this issue, the attendant said all she could do was send the item for a second cleaning, vice just taking it off the bill. Pointless, considering the third party they use is what created this garbage in the first place. Considering I’m a first-​time customer and just shelled out $ 75, they could have done better. No point in going back a second time.

I have been looking for a good dry cleaner since we are new to the area. I dropped a long dress off to be cleaned last week and was told by the associate that it would be $ 10.99 when I picked it up. I was also encouraged to look online for coupons to bring back when I picked up my dress. When I came back, my dress was brought out and I was told my bill was $ 20. I said this couldn’t be right as I was told $ 10.99. She said, no, it was considered «formal wear» and therefore $ 20. She also said no coupons on formal wear attire. I explained this wasn’t what I was told and asked to speak to her supervisor. She pointed to the wall and said I could call customer service. I calmly explained that I would not be paying $ 20 and that she could call customer service while I was there. She reluctantly did so and customer service (after much debate) said they would honor a price of $ 14.99. Once again I explained that I was quoted $ 10.99, not $ 14.99 or $ 20. She did not believe me, and acted like I was lying. I felt like it was a bait and switch operation. At no time did the phone rep or the associate act like they valued by business or try to solve my problem. Instead, they made me feel like a liar and tried to overcharge me. Had she apologized for the miscommunication and advised me that my dress would be $ 20 the next time I returned, the whole situation could have been avoided and I would have continued to take clothes there. However, because this did not occur, and the situation was handled so poorly, I will not be back.