U.S. Bank

I have had a personal bank account with US Bank for 20 years. And when the business I work for had such a terrible time with Bank of America we moved all our accounts to US Bank. So I’ve experienced working with them on a presonal as well as a professional level.
US Banks’s customer service is always great, their people are great (and helpful). I have never had a problem with this bank or any of the employees there.

Worst service in edmonds. I have been a customer of US bank for over 6 years and now that I am in edmonds I am going to have to dump them.
1^st, I went in to ask for help with a credit card, hoping to get another one. I have good credit and just needed to talk to a banker. I talked to a guy briefly and gave him my number and he said he would call me with some information about my request. A WHOLE MONTH LATER I had to go back in! I never got a phone call! Ugh. Ok, so now I have the new card. Wow, was that so hard?
2^nd I brought my elderly father along so he could use the ATM while I did my banking. He came in asking for help because he was having problems with the ATM. He obviously needed assistance. The woman at the counter wouldn’t even try to understand what the problem was! I tried to explain to her what he needed and, why he was confused, but not listening to me or even showing any concern, she simply said she couldn’t help. What the hell? What planet am I on?
Talk about crap service.
US bank, I can really tell that you care…