Spunky’s Glass Pipes

I’m being a touch charitable here with the three star rating, but Spunky’s have provided better than three star service lately, so I rounded up when averaging the two ratings. I spoke with the BBB and my Credit Card after my initial interaction, the latter who rescinded payment, but although there was no contact, not one, but TWO glass pieces, which match my original description and request, have been mailed to me.
Spunky’s has not pressured me for immediate payment while I examine the pieces carefully (i, e, over a few days to make sure they are the genuine article), and they are fine pieces of work with a nice fit and finish. Payment will be made on the next business day.
Thank you for honoring your commitment. If seamless business like this can occur again, online business in the future is a likelihood.

I wish I had read reviews about Spunky’s on other sites. There are over 37 negative complaints Re: customer service, shipping and products. They have a less than 37% trust rate. I placed two separate orders, as gifts for Halloween. I have called daily and sent numerous emails hoping that the order would go out on time. I also paid for priority. No return call. No response to emails. It’s clear that the gifts will not arrive on time, as they are still «processing». Maybe since their hours are 10 – 4, they can’t get their jobs accomplished. Based on the other reviews, I fear it may be months or never that my gifts are delivered. It seems that most customers didn’t receive their order for a very long time (if at all), as well as, products were broken upon delivery with no response to emails or phone messages. No one EVER answers their telephone. I am so very disappointed. :(