Smiley Dog

Awesome customer service and on-​time delivery! Thanks Smiley Dog!

Excellent customer care, it’s obvious that this company cares about pets and their people.

I’ve been using Smiley Dog for several years now, and am always happy with their service. They offer a great selection of quality pet food and products, with the added convenience of free home delivery. Plus their annual Woofstock customer appreciation event is always a good time! It’s a great way to check out the new treats and toys they’ve added to their inventory.

Great company, willing to go the extra yard to make their customers happy. Great list of products and dog foods, including raw food.
Dog food delivery is the way to go!

It’s been two and a half years since I posted my first review of SmileyDog, I thought it maybe time for an update.
The service from Craig and the rest of the SmileyDoggers is, if anything, getting better with time. I’d give them six stars if I could.
Our most recent delivery was schedule for Wednesday a couple of weeks ago, the week of «Snowmageddon 2012» here in Seattle. We were running a bit low on food, but we had enough to make it until the delivery date. By Tuesday morning we had a fair amount of snow on the roads by our house, and a bigger storm was forecast for that evening and into Wednesday. It was looking like a dog food delivery the next day was going to be problematic. But we had other fish to fry, so we crossed our fingers and hoped we’d get our food on time.
As it turns out, Craig and crew were smart enough to make our delivery on Tuesday, a day early, before the big dose of snow hit. That is real dedication to service!

We typically buy our pet food and supplements at Crown Hill Pet Food & Supply, but with the recent addition of a baby to our household and surgery taking me out of commission for a few weeks, we were stuck when we realized we only had a few days of dog food left. I remembered talking to the folks from Smiley Dog at the Ballard Seafood Festival last year, and that they deliver, so we looked them up.
Not only do they carry both of the brands we feed our pooches (Innova and Solid Gold) they were able to schedule the food for delivery the next day. My wife explained that we were both laid up when she placed the order and the delivery guy happily carried the bags into the basement for us when he arrived.
The prices are a few bucks more per bag than we pay at Crown Hill, but the convenience of free delivery is totally worth it. There are just a couple items we buy on a regular basis they don’t carry, but they do take special orders, so we’ll have to try them out for those next time.
As much as I pride myself on being a DIY-​er, I have a feeling Smiley Dog will be making regular visits to our house from now on.

Using Smiley Dog is so convenient. I am happy to let someone else lug around 30 lbs bags of kibble and flats of canned food. Craig and all the people who work there always make me feel at ease. They remember who you are, what you got last time, and wonder if everything worked out okay. These people truly excel in customer service. Their prices seem fair and they only sell quality food and pet accessories. If you in the least bit unhappy with something you bought, they will go out of their way to make it better, even if it’s not their fault. Actually, I’ve never had them slip up. This is a company I can truly trust.
They also had a great open house in December at their warehouse in Edmonds. It was a ton of fun, we got a ton of great freebies and found new toys and food to try, and if they have it again, I recommend you go.
Only down side is they don’t have a store front, so if you need an emergency squeak ball, you’d have to go somewhere else. But, they are so good at delivery, most of the time, it’s not an issue. I recommend Smiley Dog to everyone.

I’m another huge Smiley Dog fan. Craig & his crew keep our household running smoothly. I haven’t run out of cat litter in over a year! The only time (s) I’ve run out of cat food have been when raccoons and/​or the dog upset the normal routine by eating cat food.
I have cat food and cat litter delivered on a regular schedule, billed to my credit card. It’s awesome! This would make the most perfect gift for a new parent (when you have a baby you want to make life simple) or anyone you know who gets busy.
Brands are top notch and they offer raw foods as well:
Avo Derm
California Natural
Canidae
Eagle
Felidae
Innova
Merrick Canned Dog
Mulligan Stew
Natural Balance
Nature’s Variety (Prairie)
Nutro
Orijen
Pet Guard
Precise
Pinnacle
Raw Advantage
Royal Canin
Sensible Choice
Solid Gold
Spot’s Stew
Steve’s Real Food
The Honest Kitchen
Tiki Cat canned cat food
Timberwolf Organics
Wellness
Wysong
Special Order Brands
Smiley Dog also has toys, flea products, shampoos, and lots of fun extras.
Prices are comparable to all the «boutique» pet stores – but without any attitude. Service is amazing!
Plus extras: They donated generous cat and dog packages to an auction I organized for the Low Income Housing Institute two years in a row! And they frequently add treats for the kitties and the dog with our order.

I totally agree with the other reviewer. Smiley dog is awesome! And they have cat stuff! I get two 25 lb. bags of cat litter delivered frequently and they do it for free! I’ve also had them order food for me before and the pricing was a little higher, but still competetive considering it was delivered to my house. They keep my credit card on file so ordering is a snap! I email Craig 24 hours in advance and… poof…litter shows up on our doorstep! This is an awesome service!

The guys at Smiley Dog are life savers. I live in a condo on lower Queen Anne with no on-​site parking. I also have two large dogs for which I buy dog food in forty pound bags. So when it comes time to replenish my supply I can either, drive to the pet store for a bag+treats+cans+toys, drive home, search for parking and carry forty lbs. of dog food+treats+three cases of canned+new toys from the nearest spot I can find which, by some cruel twist of fate will be three blocks from my abode, or call Smiley Dog and have them drop everything I need at my doorstep.
That’s right they DELIVER. FOR FREE.
Everything for your dog or cat. Go to their website, pick out what you want and shoot them an Email or call in your order. A few days later they will appear at your door bearing goodies. They delivery area ranges from Seattle to Lynnwood including Woodinville and Kirkland, however they do not venture into Bellevue at this time.
They carry all the major premium brands and will special order almost anything. Their prices are very competitive with area pet stores and you save on gas and back pain.