Osborne’s

I wish I would have read these reviews before Ron came out to my house. After several attempts to get ahold of him, he finally called me back to schedule an appointment. After he came to diagnose the problem, he said he would get back to me when the part came in. He did no such thing, and after several more attempts to contact him, he finally came back to fix our washer, in doing so, he fixed it and broke another piece n the washing machine door and now has not called me back… again. Completely unprofessional and rude. I made a quality assurance report with the home warranty company and I am by far not done outing this man/​companies horrible way of conducting business. I am surprised he is still getting business after the things he has done. Worse service ever!

Was skeptical after reading other reviews but LG only provided me with 2 phone numbers for service providers in my area and the other couldn’t get to me for weeks. Ron showed up, diagnosed problem right away, quoted me a fair price, explained the whole process to me while he repaired & that was that! I have a working washer/​dryer combo again in less than a 30 minute visit! I am happy with this service. Ron seems extremely busy and that may have led to the other not so great reviews of returning calls or missing appointments. I will definitely call him again if needed.

Looks like I should have looked at Unilocal reports before scheduling them. Will definitely be giving my home warranty some feedback about these guys — the short of it is they charge too much and nothing got fixed. In fact, our fridge leaked all over our floors and caused damage to our dry wall. No accountability.

Was given their information through my home warranty. The first scheduled appointment he called 30 min late to say he was going to be there in 45 minutes. Had to reschedule. Second appointment he called at the time of the appointment to say he was going to be there in 45 minutes. When I asked why they can’t be on time he says my appointment isn’t for a few hours…

These clowns came out to check my oven. It was through our home warranty program, which their 1 star will come next. I needed to have two gas burners and the gas oven checked because it had stopped working a few days ago. It is Dynasty range/​oven by Jade. They check it out and proceed to tell me neither the oven nor the broiler work so that it must be the dial malfunctioning. They need to order the part and will come back when they get it but can’t say when that will be. I said no. I am not going to keep waiting and I send them on their merry way. I decide to go check the broiler again and wouldn’t you know, IT WORKS JUST FINE! Not a thing wrong with it. Really??? So then they check my range and the two burners that won’t start unless I use a lighter. They clean them and say they work fine. Um, one starts, the other allows enough gas to enter the room that I begin to feel fatigued before it finally ignites. Wouldn’t exactly call that «fixed one of your two problems.» No, you placed a bandaid on one and misdiagnosed the other. Waste of time and I am not paying them $.10 let alone $ 60.00 to come out. They can bill those other clowns at Fidelity Home Warranty.

Our oven control panel stopped working and I called Osborne since I had a good experience with them several years ago when we had a dryer problem. We set a time for them to come out and they were pretty close on time. He ordered the part and said it would be about a week. I called less than a week later and it had just arrived. He came by the next day and installed it, no problems. I would use this company again. So much better than large store repair centers. Not sure what other customer problems were, but we are very pleased.

I called Osborne Appliance to repair my dishwasher. Ron Rice showed up and charged me nearly $ 500 to replace some hoses which turned out to be NOT the problem. I called back to have him come out again and waited and waited for a response from him. Then he just shows up at my door a week later and charges me almost one hundred dollars for something else that was NOT the problem. I have called to leave messages and talked to the answering service to complain. The young women who answer the phones are nice but all you can do is leave a message. Try calling them sometime. Anyway — I left many messages and I was just ignored. NO ONE has ever called me back. This guy (company) is a rip off! Do not call them!

one star only because I cant leave no stars!
How this person is still in business I will never know
Ron, was hired to install a dishwasher for my Parents — they are up in years though still very functional. the dishwasher had been re removed prior to Ron’s arrival.
the house is about 50 years old and so the previous install was a bit different than a standard R&R. I just happened to stop by their house when Ron was trying to figure out how to install it. he told my mom she needed to get a plumber and move the drain and water feed. she was somewhat upset and seem that he did not know what to do because he had to think of a way to make the changes. My Dad took him down stairs and showed him the connections were easily accessible from there. And they Declared they had a solution. as I was interested in what they had found I asked Ron what they were planning on. In a tone dripping with condescending snarky-​ness.
«I am going to install the dishwasher and it will work, Is that what you want know»
I told him I did not appreciate the snarky tone and ask what the install solution was
and then proceeded to talk down to me in the same tone about each little step and followed it up with is that good enough? he then said I have to go get a part. he got in his truck and left… never to return no call or anything… OH Darn.

Never again.. . Tried to have my dishwasher repaired.. . after being lied to and ignored, even after several attempts to contact them about the status of the part, we finally gave up and hired someone else.. . we then received a letter and an invoice in the mail from him calling us thieves for cancelling the service call.
Seriously???

My family and I chose Mr. Appliance because it was close by and they said they seemed to have good pricing. We have Dacor appliances in our house and not many companies know how to fix it, so we had to call around. We called Mr. Appliance and they said, «Dacor, no problem.» We were really happy to have found a place and we asked if they could be there first thing in the morning, meaning 8AM. Mr. Appliance said «Sure, no problem.»
On the day the technician was supposed to arrive, my parents go to the house and wait for over 1 hr and a half. They called multiple times and Mr. Appliance said, «Someone is on the way» Someone finally arrives, young dude, comes in, looks at the range fan and he can’t even figure out how to open it! Then he admits, he’s never worked on a Dacor machine before… hm…
So my dad opens it for him and he STILL can’t fix it. He says, you need to order a couple of parts, then he says he needs to charge us 2 hrs of service from 8−10AM even though he didn’t do anything. We call, get mad, Osborne’s/Mr. Appliance charges us for one hour.
One week later, we order the parts, they come again, they say we need different parts! Charged us another hour for that too!
Theses people don’t know what they are talking about. I think they just were desperate for the Dacor job. I’m sure they do better work on other brands, but it ended up costing us a lot more than it should have. We ended up going to Maytag on 196^th and they helped us find the parts we needed and fixed it. I will never recommend this company to anyone.
Good luck if you have already booked them!

in short, never again. lemme just add couple more «never, never» again.
Osborne’s own a «Mr. Appliance Repair» franchise, so they got my phone call from the generic «if you’re in Seattle» phone number off the
website.
called at noon on ⁸⁄₁₄ — scheduled for monday 8/​17, 9 am — shows up
determines it’s a bad part, orders part, be back on ⁸⁄₁₉ 1 – 3 pm to install
had to call ⁸⁄₁₉ 3 pm to find out where repair-​person is — shows up in 20 mins.
oops, wrong/​missing another part, will take 3 – 4 days to receive from MI — *they will call me after they get part to reschedule“
had to call ⁸⁄₂₅ at 5:05 pm to ask where the part/​repair-​person is
had to call again ⁸⁄₂₆ noon to find out if they got my message re: part/​repair person schedule
they’re booked til ⁸⁄₃₁ 1 – 3 pm — fine, whatever — thanks for the prompt return because you ordered the wrong part the first time
⁸⁄₂₉ 3 pm, someone actually calls to «confirm appt. Monday 2 – 4 pm»
so that’s different from the first scheduled time but induhvidual calling just says «that’s what’s on the paper»
⁸⁄₃₁ 2 pm — guys shows up and installs all the parts this time, been working since then but sheesh — never again
and I’m voting on «Pricey» on the Price Range category because of all the aggravation

I got Mr. Appliance reference from the web. They operate out of a used appliance shop. The guy (James) was very prompt, very clean and certainly seemed to know what he was doing. My oven door hinges needed to be replaced. Happily, I can bake bread again without using the bungy cord to keep the door tight.

My fridge broke. And when I say it broke I mean that it stopped working completely and water started to pour out of the freezer like God had decreed that my kitchen was evil and no longer fit to have a place on this earth so he was calling down 30 days of rain without the benefit of an ark kind of broke.
I called about eight different appliance repair places and NO ONE could come out that day. Osborne’s could make it out the following day but that meant that EVERYTHING in my fridge was ruined. About two hours later Osborne’s called me and said their technician didn’t work that Friday and wanted to reschedule for Saturday. Fine, I got nothing to lose at this point. Plus, I don’t have to take a day off from work.
The technician came right on time and was super friendly and fast. He told me how much the fix would be and didn’t deviate from the amount. He told me that he could replace my ice machine, but said I would be better off saving up for a new fridge.
So… five stars for friendly service without gouging me on the price, –2 star for making me wait two days to get it fixed, and +1 star for scheduling appointments at night and on the weekend.