Mark Choi – State Farm Insurance Agent

Had a very disappointing experience. I have been with state farm for 15 years and with this agent since I moved to Washington 4 years ago. I had leased a 2012 honda accord back in 2012 and in January 2014 got a new vehicle. I went to the office right after getting the car to change my insurance. I got an id card and was on my way. Well in May my policy was renewed and my new card came in the mail. Not second guessing it i just put it in my wallet and went on my way. Well this last weekend I am filling out some paperwork that wants my car insurance info and I go to fill in the policy info and realized that the car listed is the 2012 accord and not my new vehicle. I thought surely there was some kind of mistake so I logged into the website and realized they never had record of my new vehicle on file. I ran to my car thinking man I must be nuts, but sure enough the id card I had was for not for my new car. I call the after hours number and explain my delema. The man on the other end was pleasant and apologetic but only offered to send my information to my agent who would then call me to sort it out. I ask, «so basically until I hear from them I will be driving a car with no insurance?» His reply was just a simple yes. I let him know that wasn’t acceptable since I commute to work every day and since apparently I had all ready been driving around with insurance on a car I didn’t even have anymore I wasn’t comfortable with that. After a long hold he got me to someone else who did eventually get me squared away with new insurance and a temporary card. But I have heard nothing from my agent. No explanation no apologies. I am glad nothing happened while I didn’t have the correct insurance coverage but I still feel like them not checking in is horrible customer service. And having to threaten to drop the company and get insurance elsewhere while on the phone being the only thing that got them to act is pretty ridiculous. What happened to helping your customers? Especially when it is YOUR MISTAKE!

This is a very good insurance company. We have been through two incidents where this insurance company was tested and they totally came through for us. We had our car totaled in a hit and run accident several years back, and they gave us more than a fair price for our vehicle. The second incident happened recently this fall when we had our home burglarized, and they again, they came through with flying colors. We are very thankful to have had them during both these instances, and they have proven that they are honorable in stepping up in a crisis. I can’t vouch for all state farm agents, but this one is truly a good one.