Kruger Clinic Ortho P T & Day Surgery Center

Rude staff ! Difficult time to say the least, just too get an appointment. Once I was a patient I was treated fairly. The bills started to come in also. My insurance was not covering all the amount on the billed amount. When I inquired as why, this is what I learned. A 1 hour massage while it was a bit more than average treatment, billed amount $ 320.00 ! Going rate is $ 120.00
Average PT where you do supervised exercise of a half hour $ 275.00!
After 1 ½ months my $ 10,000 of usable benefits were exhausted .
Thanks guys ! Oh and I have bills for over 2k above the insured amount !

I suddenly found myself needing a hand specialist & this office came highly recommended.
Dr. Reyes {professional, friendly, thorough} did great at explaining my options for treatment, the pros/​cons of ea., expected recovery for all options etc.
When I said I needed a day or 2 to decide, no one tried to rush me for an immediate answer or push me into surgery.
The entire staff has been great through this whole process, from Dr. Reyes, to nurses, to the office assistants, to the billing dept, which I had quite a few insurance & cost related questions for pre-​surgery, I never felt like I was making them do the extra work for me.
They have been very timely for all my appts, which is huge to me, most Dr offices seem to enjoy wasting my time making me wait for them, not this place. I know for my 1^st appt, Dr Reyes said to wedge me into the schedule on a day that was already busy for him. Even w/​doing that, I did not feel like he was rushing me through any assembly line like most Drs. The post-​surgery call to see how I was doing, was even handled by Dr. Reyes himself.

bad, Bad, BAD!!! — ***** — 5stars
If I could give a minus 5 stars I would. And I want people to know the issue is not with my Dr. there — but with the staff. Dr. Zhuge is a fine doctor on all levels and a pleasant person.
This is review that is not being written on the spur-​of-​the-​moment one time bump in the road, it has a lot of history. I have been a patient there for MONTHS [close to a year] both for back and a broken leg. The rudeness of the staff overall [minus 4 women, 1 X-​ray, 2 medical assistants, 1 greeter.] have proven to be outrageous.
I’m not talking every now-​and-​than little mistake, snappiness, bad hairday/​broke a nail snarl, or power plays.
This is full blown stupidity, rudeness, and general lack of care — directed at the patients, and even people who came along to help them!
I’ve had appointments and am usually a bit early [10−15min] for them, but have waited in the Outer Lobby for over an hour and a half! Since i can’t drive with a broken leg that means not only myself but the person who is nice enough to bring me, is stuck there for over 2 hours! This waiting happens a lot. By the time you sign in and pay [wait] and finally get in, test are run, [wait] get to see a real Dr., than deal with next appointment [wait] — - again with a staff who make it very obvious they have no time for you, for you’ve interrupted something Terribly Important, and are just snappy and rude because they can be. Those other little things, like being charged for 2 appointments in 1 day, and other billing errors, like surgery during my regular check-​up [huh? think i would have noticed that one]. Or when my Dr is not available [vacation] and I must request a refill on a regular repeat script, there is a «mad dog» chew your leg off reaction — because you must be an ADDICTED DRUG SEEKER!
I’m sure there are office staff there who are pleasant — it’s just that I’ve missed them thru all these months.
Because of the long term care I could put a lot of examples here, but— I’m sure you got the idea I wish to express.
I’m a patient person, which is why I waited for so long. Enough!
Am getting different Dr — or, more like just a different support group, one who actually supports.

I checked in 2:48 for a 3 o’clock appointment and everytime I come, I end up seeing Dr. Deagan an hour later! Seriously what’s up with that? its 4:16 and I’m still waiting to see him. Now I’m late for my family gathering at 4:30 which is back home in Bellevue, very dissatisfied by how unprofessional they are.

Saw Dr. Zhuge. Professional, friendly, not rushed atmosphere. Overall, just a great experience.

Dr. David absolutely saved me. .. I broke my ankle and I was in surgery within two days, for which I was grateful, and I am told that’s pretty fast. I’m officially off the percocet, so this is NOT a drug-​induced review. The entire office is on the ball, friendly and expedient.
If I ever have to break something again, I’m coming here: o)