Metro Appliances & More

The worst service. Ever. We went in to pick out a refrigerator for our new build. We couldn’t get anyone to help us. Once we did find someone, he acted annoyed to help us. We ended up buying one using our builder’s discount only to find that it did not meet the specs in our home very well. The salesperson told us that it would. When we tried to return it, they refused. We had to sell it and lost a lot of money. We will never go back and have discouraged all of our friends from shopping here as well.

If I could give zero stars I would do it. Worst experience we’ve ever had trying to buy an entire house full of appliances. You’d think walking in somewhere and buying 20,000 dollars worth if appliances you’d get good service. Quite the opposite. After we tried to place our order no one would call us back for weeks. I finally had to get in contact with manager. After we purchased they explained to use they don’t really hold OUR appliances. They sell them first come first serve and when it’s time for us to move Into
Our new home they may or may not have our appliances and could have to wait up to 2 weeks to get them… The delivery was a nightmare. They delivered the wrong thing, broken Appliances, missing parts etc. Now 3 months after getting our wine cooler it breaks. We called someone out. They said there was a leak. With 40 bottles of wine in the frig it got up to 80 degrees quickly. I transferred the wine as much as I could to my big frig and it takes up the entire frig. Metro not only didn’t place the order in time for their «weekly» shipment but we wouldn’t get one for two weeks. Most of my red is ruined and well have to see about the white. It’s going on 3 weeks of a broken frig and a big frig full of wine that can’t be used for groceries. Worst part is the customer service area is absolutely terrible! I’ll hit Home Depot, lowes or any other place before I ever go back there! Everyone price matches! That’s not that impressive anymore!!!

Poor customer service from sales associate and failure to follow up with required paperwork on rebates for purchased appliances.
I was purchasing my appliances from the Edmond location. The associate gave me great information and I selected some appliances. The associate mentioned the great rebates and told me 2 of my appliances would qualify for the rebate. Before we ordered the appliances I upgraded a final piece giving me 3 qualifying pieces. This made my rebate $ 300, which offset the upgraded cost. The associate said he would get me the required paperwork to file for the rebate. After never receiving the paperwork I began calling to request the paperwork. Some times I was able to get a hold of the associate and he mentioned that he would send me the paperwork again. Most times I just left messages with the receptionist to no avail. After moving into my new house and never receiving the paperwork I enlisted the help of my builder to get the required forms. The associate finally got the forms to me through my builder on June 9^th. However the Final Date for submission is June 5^th. I tried to file late anyways but that didn’t work. While getting the serial numbers I noticed that only 2 of my appliances actually qualified for the rebate. So there was a discrepancy in what was delivered and what the original associate sold me. I called Metro Appliances and More to see if someone else could help and the new associate was very helpful, However after speaking to the factory rep, there was nothing that could be done. The original associate sat on the paperwork until it was too late to file. I asked to speak to a manager and left a message. No one ever called me back. This company has lost me $ 300 and is not willing to assist me in any way.
Your Desired Resolution:
I am asking that Metro Appliances and More write me a check for the $ 300. My rebate window is closed due to Metro Appliances associates.