Gold’s Gym

So you live in Edmond and need a gym. Where to join? Well, always give it a week trial at a gym so you can see if you like what the place has to offer.
For comparison’s sake, we’ll use the new Mitch Park YMCA, built with rich-​Edmond-​people money. Mitch Park is WAY sexier of a facility, but if you’re ‘roid ragin’ and can’t hang with sharing equipment and seeing kids bounce everywhere, maybe Gold’s is a better option.
Rates are about the same, though YMCA’s initial fee is much higher.
— Single people membership at the Y: $ 39/​month
— Gold’s Gym: $ 36/​month
Amenities:
— NO TOWEL SERVICE AT GOLD’S GYM… WAT.
— Group exercise classes, lap pool
Hours:
— Gold’s: ²⁴⁄₇. If you work weird shifts and need pure flexibility to do whatever the hail you want, whenever the hail you want.
— Mitch Park YMCA: Pretty dang good hours, but they make sure all of their staff gets time to say hey to Jesus on Sunday, so it doesn’t open until 1PM.
Vibes:
— Gold’s: People are here for bizness! Very adult vibe.
— Mitch Park YMCA: A little bit of everyone of all ages, shapes, and sizes.
Facility:
— Gold’s: A pretty big space with more weight machines and plenty of cardio.
— Mitch Park YMCA: Bigger facility overall and still very clean and new.
Pool:
There is zero comparison. If lap swimming is a big deal to you, the choice is clear.
— Gold’s: If pools were people, this pool would be a washed up, Botoxed cougar in a club trying to get a little attention. «Sorry, sad pool. Your day was twenty years ago. Not hittin’ it.»
— Mitch Park YMCA: Such a balla facility that you could almost envision the US Olympic Team training here. So classy that if it were a person, it would be a guy in a tailored suit with a side part.
It’s got everything you could need, just up to you if you like the facility itself. Check out a few different gyms before you decide.

I love their water aerobics classes on Tuesday and Thursday mornings at 9:00am. The gym was renovated when Gold’s bought from Aspen and they upgraded many of the facility. I have also tried many of their group fitness classes and would highly recommend. They will also give you a free one week pass to try out the club. Time to sweat!

I have been to a few other Goldsgym and this a nice looking one unfortunately their staff specially the trainers are a joke.
I went to their Zumba class and felt I was in kindergarten dance class. They are untrained to be instructors they think that just by making people clap and do two step left two step right during the whole hour that is working out?
Please get them some training on how to be an instructor! We pay for that! Instructors at least do your homework look up a YouTube video on how to Zumba or read a book or magazine on fitness to make you a better trainer.

Unfortunately, I think this place may just have the absolute worst customer service ever. Some of the employees here are jokes, they were unhelpful, untrained, unknowledgeable as there have been many times they could not directly answer questions I or my family has had for them, and their unseriousness and lack of respect is just plain rude. It really feels like high school douche bag guys trying to run this place. When they are actually, 20 – 30 something men.
I hate to leave this nasty review, and I restrained from posting it for a couple of months to calm down from my bad experiences with them. But i don’t think i have had worst customer service experience. They don’t know how to handle a problem well at all. No customer service training, or any training at that, customer service training or experience must have never been required to be an employee here. So unfortunate for a company represented around the world.
My family and I have been members at this gym for a decade or more. We joined when it was called Aspen and have been a member through the transition to Gold’s Gym. I may not going to the gym all that often, but someone in my family account is. At the time of my horrible experience, my dad has been going about 3 times a week. I walked in one day and checked in at the front because I didn’t have my key, I typically do this never had a problem. Two guys at the front were sitting down and barely acknowledged me. As I came up to the front counter and told them my name they never said even an «okay» that they heard me so I had no idea if they checked me in or not. After an awkward 2 minutes at least of sitting and staring blankly at them. They scanned people that came in behind me and they walked in so I said «Alright, we’re good?» and started to get my water and keys to walk off. They said, «NO, wait.» And i said okay whats the issue, and they responded «There is something wrong with your account». I said what kind of problem. They could not answer me for 5 minutes and i’m starting to get annoyed because no one is saying anything yet won’t let me go work out and i know our account is paid automatically through our bank account so new it can’t be a late check or anything. They said «Your account is terminated» I told them there has to be an error. We have been using the gym even just yesterday. And now they don’t know how to handle the problem or even really explain to me anything. So they ask another guy to come, still while sitting in their chair kicked back and relaxed with no sense of respect or eagerness to figure out the problem. The other guy comes and is even MORE confused than the two at the front previously. He was their manager i’m assuming yet had a blank look on his face and not communicating with me either. Now I call my parents just to double check and she said no I see the check for the month, we did not cancel. Now a 4^th lady walks by and since these 3 guys were clueless i asked her for help. Which they couldn’t do themselves I guess. The worst part of this experience was that the 3 guys were IRRITATED with me that I was asking questions and confused, I was calm, I was not rude, which I should have been, but I had legitimate questions. You do not tell a customer their account has a problem. It is terminated, and then get irritated when the customer is frying to understand what happened and what to do next when they know there seems to be an error.
Well the lady at least seemed to know what she was doing, and helped get the situation figured out. She gave me some forms to sign, and my mom wanted to speak with her which worked out because i needed my moms permission to sign the forms for all my family members to clear this problem up. There was supposedly a late fee from OVER a year ago. However, that late fee was not correct, an error on their part.
Well… they said that the forms will take just a couple days to process, but there is a note in all our accounts that we are good and can use the gym. However, the following week, my dad went in and the same thing came up and they didn’t allow him in the gym. My dad who is relatively patient, and much more understanding than I am on some things was very irritated and came home to say they were «quacks» working in the gym.
Sorry that was long, but it needed to be shared!
Oh and not only has the service been bad, but I rarely hit the gym, yet each time I do, maybe once a month, there are multiple broken machines. Some of these machines they only have 1 of and they are popular ones, so I wish they would keep up with the maintenance there.

Great place to work out, machines are good (could be newer), most of the staff is friendly. Just wish some of the members and trainers took a «gym etiquette» class.

This place is pretty good — lots of equipment and weights and they have lots of classes etc. I don’t understand why they are in a tired old strip mall. It’s a very depressing location. Other than that they are ok. Some of their equipment is looking a little worse for the wear.

Great gym! I love going here and getting some work done. Excellent equipment, clean atmosphere and friendly staff. With locations all around the city and surrounding areas I can always find a place to stop no matter where I am.