Edmond Alterations

When working in Edmond this is my alterations shop of choice. Is he the friendliest guy ever? No. But I think a lot of it is cultural and also the language barrier. He can seem to be very brash, but on the flip side can appreciative as well. I think he wants his quality craftsmanship to be appreciated and doesn’t want to deal with customers trying to negotiate the price and get a deal. I get it. I also get the vibe that he has a very organized personality type and likes rules and structure. He has his way of doing things and gets uptight when it changes. But if you learn the rules and follow them then there aren’t any problems. For example, he wants you to try on the clothes and not bring them in already marked. He has a specific place he wants you to stand. He wants you to pay at drop off instead of pick up. And he is anal about bringing your ticket back when you pick up the garments. Once I learned all this and complied he has given me kind service and a great final product.
Regardless, he always does beautiful work. He and his sewers really know what they are doing and they have great quality. The prices are a little high, but not unreasonable. They also work quickly. Most recently I dropped off a new dress that needed the straps shortened. He told me it would be ready the same day without me even requesting it.
Don’t get me wrong, I wouldn’t drive far to go to this shop because of the reasons mentioned in other reviews. The guy could take a class in customer interaction. However, if I am in the area I always choose this shop. The product is good, price is good, and efficiency is good. I think it is a solid 3 starts A-​OK.

Spare your time and energy and never go to this place!
The owner (man) is so ridiculously rude! On top of the rudeness that I endured when I was asking him questions regarding my alterations, I finally asked him how much it would cost and he said he didn’t know… When I asked him «how is that?». He replied … «Oh well it’s going to be $x.oo… And I said for three items of clothing that only need a seam stitched up (not in a rude manner at all)…And he replied by handing me my clothes and muttering I could go somewhere else… I took my clothes back and said «GLADLY»!!’ Such horrible customer service! I would not be surprised if this guy closed down soon!

Apparently this guy is not teachable. I have never been treated more rudely in a business. I brought pants in to get hemmed and one of the pairs had a «decorative» notch in the back and he brusquely said he could not hem them. I patiently said it was okay to hem past the notch because otherwise I could not wear them. He then told me to leave (pointing to the door and said «GO!») and picked up the previous pair of pants he had just fitted and put safety pins in, took the safety pins out and handed the pants back to me. This was almost comical to me, a business owner myself, who understands the importance of customer service! I then found Kelly’s Tailoring and Alteration and she took care of everything with nary a problem; a great experience!

Maybe he has learned his lesson. I had such a pleasant experience that I came directly to Unilocal to comment. English is obviously not his first language but communication is not difficult. He seems to know what he is doing and is very honest. He is worth another chance.

Stay clear of this place! The owner is the rudest person you’ll ever meet! He needs to learn that poor customer service will cost him business. You’ve been warned!!!