AT&T

Jay helped get my in-​laws on a new plan. He was kind and professional, didn’t try to push products and plans they didn’t need, and when they realized they had left key paperwork at home he suggested an appointment to finish the setup so they wouldn’t have to wait when they returned.

If I could give zero stars I would. We went in at 7:00, one hour before closing. There were 3 «sales reps» with customers. 1 «greeter» and 1 «manager» on duty. After waiting for 30 minutes, one of the sales reps finished with her customers and left. The manager and greeter were talking to a buddy. After he left, I went to the manager (Cindy) and asked if the two sales reps were the only ones available to help customers. She said yes. I said we’ve been waiting for 30 minutes and you just let one leave. She said that person had been there since the morning so yes she let her leave. Then she said I am entering sales receipts so I can’t help you. No, but she could joke around with her buddy for fifteen minutes while we were still waiting. We left and went to the ATT store on 2^nd street. They had 5 sales reps and two managers helping customers. We were told the wait would be 30 minutes. This was at 7:40 pm. After ten minutes, the manager came and waited on us until a sales rep was free. We were out of there by 8:17. Long story short: we will NEVER step foot in the ATT Store on Danforth again!

I went in to shop plans and buy a new phone. They have greeter who takes your name and puts you in the queue to talk to an «expert» (their word not mine). The sales rep (Lindsay) greeted promptly. Things went downhill from there. A friend of his came in while he was helping me and he greeted her with, «Holy Cr*p.» During the entire time he was supposed to be helping me, he was having a social conversation with her. When showing me a phone, he couldn’t answer simple questions. he told me to call 611 if I needed help. After I selected and purchased a phone, I asked him to demo 2 features. He told me the manager said it couldn’t be done. These people are totally unprofessional.
In fact I did call 611 and got no help there either. I asked them about 2 features that I explicitly asked for and was told by both the customer service rep and technician, «You can’t get that on your phone». I knew it was available, so I asked the technician to call to my house phone so she could walk me through the steps on the cell phone. She promised to call right back, and I haven’t heard from her yet. She also told me that if I was unsatisfied with that phone, I only had to days to return it. That’s wrong — the return period is 2 weeks. I finally figured out how to get the features I wanted just by randomly pushing buttons will I found them.
This is really bad service at the local and national level.
It just keeps getting worse. I went back to day to ask them to register me for email, since I was unable to do it on my own. The sales rep told me he wasn’t going to do it for me and said I was being rude when I told him he would do it. It turned out he didn’t know how either and blamed it on my phone. He obviously doesn’t like flip phones and made several derogatory remarks about them. We finally gave up. When I asked something about a discount he told me to get a lawyer and sue ATT.

Just tried to get help with my samsung pad. Three guys sitting on their butts. One asked what I needed but when told didn’t even look at my pad. He asked the other two guys who didn’t even get up but said they couldn’t help. I have bought from them for 20 years but no more. I will go where they at least act like they care. This is the att store on Danforth road in Edmond Oklahoma

Honestly I am not a big fan of AT&T, and if I had to do it all over again, I’d go with a different cell phone company. But I’m with AT&T now, and of course it isn’t financially viable to leave. So alas, I stay.
I haven’t had very good luck with their customer service. At all. Their 1 – 800 number is akin to the third level of hell. And many of their stores have people who will end up putting you on the phone with the folks at the 800 number. This seems to defeat the purpose of walking into a store, no?
That said, I have had good luck at this particular store. The wait time is occasionally longer than I wish it were, but once you do get to a salesperson, you get good help. And they fix what you need fixing. Of course they try to sell you on things you likely don’t need, but they do take no for an answer, and they listen and respond to what you are saying. I appreciate that.
I keep going back to this location because they give me what I need and they are quite helpful. They make staying with a company I don’t want to be with more bearable.

First time at this location. Walking in there’s literally 5 employees standing around talking. The one guy that follows me around finally asking me what I’m looking for tell him I need to pay my bills. Tells me to go to the kiosk! Where another girl was. He says you can only pay in exact cash it doesn’t give you money back. I ask if I can simply just pay through a person. I swear you would have thought I was asking for a rare dinosaur artifact. While paying I over hear an employee giving false information to someone asking for info on an iPad. I chime in my two scents letting this guy know that the information is not true. The employee became defensive and questioned me. All and all just skip this store. Try another one. Or just pay online. They aren’t helpful or knowledgeable. You can find out more info without wasting gas online or on the phone.