VIGO Industries

I bought a faucet from this company and didn’t use it right away because I had to postpone my kitchen remodel. I installed it brand new out of box and it was a lemon right from the start, after several repairs and without being with a workable faucet for a few days I asked for a new faucet. They wouldn’t accommodate, instead offered to send me the same replacement part yet againleaving me without a workable faucet in my kitchen for a eek! That is not acceptable! This company doesn’t stand behind its product, Don’t purchase from this company!

I had a very bad experience with a Vigo frameless shower. I ended up scrapping $ 1k after wasting labor for 2 people for 2 days.
Here is what happened.
1. I bought this from homedepot for about $ 1k after taxes.

2. Problem 1: Mine is a remodel and not new construction. The wall on the right was not perfect 90degrees. The right panel on the top was off by about ³⁄₈ inch. I thought Vigo would have an adapter or a sealing strip which is 1″ to account for it. There was none.
3. Problem 2: The hinges were not holding the door securely to the left panel and not holding the left panel to the wall. The screws were hex and needed Allen wrench used often in fancy furniture and not in rugged uses.
4. Problem 3: The gaskets which stop water leak around the door were not factory cut to size for this particular enclousure. They are geenric and the instructions provided are so confusing that the gaskets were cut wrongly by not one but 2 separate teams of labor.
5. Vigo sent replacement gaskets and hinges. Still the problem was not solved even though I was prepared to order a custom glass panel on the right for $ 600.
6. The only favor Vigo did for me was to refer me to Blossom Hill Glass in Campbell, CA which came, measured and replaced the entire shower in 1 week. Perfect gaskets, no leaks. I paid $ 2100.
Feedback to Vigo:
1. Make hinges and screws more robust.
2. Gaskets MUST be perfectly sized for each shower.
3. There must be wiggle room for imperfections in existing walls or warn people buying that this is meant only for perfect 90 degrees before buying.

the most terrible company I have ever worked with! dont give them your credit card information they can charge it without your permission for their personal needs. I bought a vanity from them and give them my card number and they charge me for my vanity and for somebody else in different state. then I was trying to call them and ask my funds back. but they just hang up the phone so I had to contact my back. I’m so mad. Never buy anything from them