Verizon

Our Internet was down, and so last Friday a tech came to repair it. He said he did. He also managed to introduce a tinging sound in the phones. After he left I discovered that the Internet wasn’t working, so we were out until today (Tuesday). He came again and the Internet is now working, but the tinging sound is worse. He said that the problem was our phones … right! They worked fine until he came. So, he said to call Verizon and have a phone guy come out. After waiting on hold for 30 minutes, the appointment was scheduled … for more than a week away! They caused the problem, but can’t fix it for more than a week. And they actually call their department «customer service.»

Verizon is the worst company I have ever dealt with. They are a runaway train. Their billing, pricing and policies ream their customers at every opportunity. You need to be an attorney to read the fine print of their service contracts. Their phone reps are unsympatetic and not helpful-​often argumentative. Rather than resolving any issue you are calling for, they are constantly trying to sell and commit you to other Verizon services which will only put you-​the consumer-​at a greater disadvantage. Their reps are either unable or unwilling to act on problems you bring to their attention. Do not even consider using their services-​you will be sorry. If you do, you will ultimately leave them out of frustration-​and even then Verizon will profit. You will be reamed one final time. Very arrogant corporate culture prevails. Avoid at all costs.