Open Road Honda

My Mom Yadira Jimenez works at open road honda in Edison. Go see her and their team for a new car at a great price. They will always work with your financial situation and they do trade ins as well! Excellent service and many choices to suit your style of car or suv.

The kindness of some of the people I’ve dealt with here is the only reason why this isn’t 1 star.
I leased my Honda in the summer of 2013. Three years later, I’ve had the air conditioning break five times — it’s basically never worked. When I complain that this is a reoccurring problem that’s never fixed, I’ve never talked to anyone who is remotely sympathetic. Every time I have to drop off and pick up my car I need to get a babysitter. I tell them this and ask for a pickup or drop off of my car — I expect some kind of going above and beyond considering how many times I’ve been inconvenienced over the years. They refuse and the last time I dropped my car off they asked me to pay for the repair because it was out of warranty. They backed down when they saw the fire in my eyes and repaired it for free again. When my lease is up this fall I’m done with Honda, which we leased because it’s supposedly so reliable.

This was the first time I was back at the dealer ever since I bought my car so I got to walk around a bit inside and check out their Express Service. Honestly, I didn’t have high hopes walking in but I was blown away with how friendly, efficient and professional their staff was. Outside, in the Express Service area, the techs were friendly and explained the directions very well. Once I walked inside, the receptionist told me exactly where to go and who to see. My wait time was only an hour and fifteen minutes and they were right on the dot. They had a decent waiting area with chairs, T.V. and coffee. When your service is done, they give you a call and you proceed with your checkout procedure.
I’m glad I came to dealer to take care of my car. I wouldn’t mind stopping by again!

Ok so first off, i went into open road around a few days ago to get my tires fixed/​replaced. I knew that i had bad tires so that is why i took it there. My advisor was kyle Roth. I told him i had dry rot on my 2 rear tires and he took me outside and told me i have no dry rot when it was literally infront of his face. The cracks were in the middle of the tread and he said its not that bad. I didnt even purchase the car 90 days ago and i already have dry rot. Really? Now i spoke to Akrim, he is very rude. He told me he would get someone for me to talk too but never did. I went up to him again and he called Josh for me and josh never came to me. Akrim had me waiting for 1 – 2 hours for nothing. Now i know what josh looks like. I left a message for him to call me back and he never returned my calls. I saw him in his office texting while the phone was ringing. He calls himself a manager, really? You need to be downgraded buddy because there is nothing professional About Josh Wiggins and Akrim. The ones that were excellent in helping me out were Renier and Stanley, with there help i was in and out in 15 minutes. Renier and Stanley get 5 stars.

I have been getting my car serviced here for 5 years and have always considered them shady but just looked past it. I decided to get my oil changed here about 4 – 5 weeks ago along with their so called «multi-​point inspection». I received the results and was told everything looked fine, and when I asked if the brakes and tires look okay (I had a longer drive planned) they said «everything looked perfect». Drove about 250 miles this past weekend and heard grinding from my back tires /​brakes. Took the car to another dealership today and was told my brakes were completely shot and rotors and pads must be replaced (was also told my brakes could have locked at any moment and not stopped on a highway) Also, new dealership told me this could have been seen months in advance and now I must spend ~$ 550 to replace the rotors instead of the $ 159 for just pads. Called open road and they essentially told me «too bad, we don’t look at brakes during our multi point inspection». So who’s the liar here? Guy who told me everything is okay or the guy who answered my call. Either way I’m done with this dealership. Absolutely furious with their customer service and «oh well sucks to to be you» exchange I had with the guy on the phone today.

They treat you as if they don’t need the business and you always have this feeling as though there’s something shady going on. Things change, stories shift, and there’s always a ‘manager’ behind the scenes that has to be checked with for everything. I was not treated well at Open Road and went to another dealership who treated me with respect and therefore got my business. Do not recommend.

Update! I’ve been getting my car serviced regularly here and my experience has varied widely depending on what service writer I had. The service writer I had for most of my services was great and I feel like I was treated fairly and honestly. The last guy tried to convince me that a water pump (~$ 800) is a regular wear item that should be replaced when you change your coolant (~$ 100) at around 100k miles. That is simply not true and it’s insulting that he would try to pull something like that. Someone unknowledgeable could easily be taken for a ride and end up spending a lot of money on unnecessary service. Because of my poor experience I don’t believe the dealer is trustworthy and won’t be getting my car serviced there any more. Not only that, but if I do buy another Honda it won’t be from this dealer.
And if any of you are buying a new car, I recommend pricing out what you want on TrueCar. The dealer may not want to honor the price but you can walk out the door and go to another dealer if this one doesn’t call you a few days later.

I was extremely displeased with the majority of my service at Open Road Honda. To begin, I called about getting my driver’s side airbag replaced in January. I was told that the part was on back order, and I would be called when the part came in. I was never called and had to make repeated attempts to get another appointment for a driver’s side airbag replacement. I was told that someone attempted to contact me and didn’t get through, so my part was given away. I never received any notification from Open Road about this. After months of waiting, I finally got my driver’s side airbag replaced last week. A few hours after the replacement, I noticed my steering wheel was making clicking noises when I turned the wheel, like something was catching. I had to bring my car back in to Open Road because clearly the driver’s side airbag installation was mishandled. When I pointed out that this was a safety concern, I was told, «there is human error in everything,» and that «there were a lot of other installations happening last week.» Needless to say, this is not an excuse for carelessness. Meanwhile, my passenger side airbag was also defective. When I asked for a loaner car for an upcoming trip (since there was no passenger side airbag available), I was told that no rental car agencies in the vicinity were renting out cars to Honda. I called the Autosport Honda in Bridgewater, and I had a loaner car in my name for pickup in less than 2 minutes. Only after my serious persistence and complaints did I end up getting a passenger side airbag from Open Road Honda. How do I know if it is properly installed? My driver’s side was not. My coworker got her driver’s side airbag replaced last week, and her steering wheel was also clicking after installation! I will NEVER return to this Honda location, and I will likely never buy another Honda.

Don’t take your car here for service! They will try to add additional repairs that are not necessary.

My friend and I went here in search of a used car. Our car sale man was nice at first but he got really rude when we asked about prices and mileages. We decided to leave and not buy a car here.

Very aggressive. They claimed they couldn’t get a part covered under recall for several weeks and they pressured me to bring the car in for diagnostics not covered by the recall. I called another Honda dealer and they said they would have the part in a week. That dealer didn’t say anything about any work not covered by the recall. I have shopped at Open Road for 20 years but they lost my business now.

Just bought my 2015 honda accord coupe here from Gercino, about a weeek agooooo. Haha
Once I test drove the 2015 I knew it was the car for me. Especially with the right side camera that shows your blind spot when switching to the right lane, upon putting the blinker on. Also the MPG, who could say no?!? Was happy that Gercino helped my dad and I that day, he was super busy with other people but still took the time to let us test drive the car. He is a really nice salesman who knows how to get the deal done and has a great sense of humor. Everyone at this dealership is nice. They all great you with smiles.
The actual buying process was not as long as I thought. They take you step by step with what you need to do. They also offer great prices. Fred was our financial guy who was super nice as well. He explained each package and paper with detail and made you feel comfortable and at home. Also the GM Hassan was super super helpful. Very calm gentleman he is. He helped us with a situation by dealing with it as soon as possible.
All in all, good place to do a deal. They are very nice and informative here. Also plenty of staff that are willing to help you. I’ve been to a couple dealerships and this one is up there.

This place need to get evaluated by honda america corp. Extremely long wait time for service, service dept. Rep. Are extreamy rude. I been here many times but I can’t remember any good experience with them. Once, I lost money in the car for drop off service. Now I’m going to local car service garage for half price job with kind attitude towards the customers. They need to know who’s paying their salaries.

I went in while shopping for a Pre-​Owned vehicle. Found a reasonable priced car, called and then took a test drive. When it came to negotiations the salesman J* casually told that all their cars have the «appearance package» that cost about $ 700 extra! So the price actually went-​up from what it was shown on the website. That’s cheap marketing tactic. But that’s not the end of it. He also added a 100 bucks for cleaning the car before selling it — and gleefully offered to give away the vehicle dirty if we didn’t want to pay for cleaning! Now, that’s a first!
I would recommend DCH Academy or Planet Honda based on my car shopping experiences.

First of all let me start by saying, these people do not respect customers. They let them roam around freely around the lot without any acknowledgement or a simple «can I help you?». 2^nd of all, they do not respect your intellect and simply think you’re stupid and you won’t read what the asterisk next to a price means; In other words the «fine line». They had a sign in the showroom which had a 2013 Honda Accord EX advertised for $ 20,995 which had an asterisk next to it. The asterisk read the flowing on the bottom of the sign: «*Price excludes destination, tax, and fees, plus military/​college grad rebate. Above special is non-​transferable and can not be combined with any dealer specials, coupons etc. Call dealer for details. Expires 6÷2÷14.» I typed that exactly as it was written underneath the sign. Our sales associate then proceeded to crunch numbers and added 20,995+500 student+500 military+ fees and taxes which brought the price of the vehicle close to 25,500. I then asked him why was he adding the 500+500 rebates in the price if they aren’t included as per the asterisk, meaning if the price advertised on the sign is without any rebates or discounts, why is the rebate added on to the advertised price? He then had the audacity to tell me that I was reading the sign wrong and questioned my intelligence. I’M THE CUSTOMER BRO! YOU NEVER TELL A CUSTOMER HE’S WRONG! NEVER! I’ve been in retail most of my life and worked at various retail chains/​stores and despite of customer disputes about pricing I have never told any customer that he’s wrong about anything, instead I would accept the mistake and simply apologize or walk away and find out correct information. This particular individual was an egotistic sales person with 5 stars to his rank or he was just simply tired and had a long day. But in any case, how can you add a $ 1000 rebate to a price which the asterisk clearly states that it excludes all fees, taxes, rebates? His explanation was that, the price is with rebate and since you do not qualify we add the rebates on top of the advertised price. Correct me if I’m wrong, but isn’t the purpose of an asterisk or a fine line is to tell people that the base price do not include any rebates or any other restrictions? I mean if anything it should’ve read that it includes the $ 500 grad and $ 500 military discount and since you don’t qualify we will mark up the vehicle a $ 1000 MORE than the advertised price. He then gets a manager or a supervisor whom also tells me that I’m wrong and I read the sign wrong or interpreting it wrong. I also told him the same thing but he seemed to side with the sales guy. We then stopped arguing due to lack of these peoples integrity. We obviously wasted his and our time on a beautiful memorial day and simply walked out just the way the sales guy walked away from us after shaking our hands. I will definitely contact honda corporate and have them clarify this promotion as this individual said that it wasn’t in the dealerships hands and the promotion was actually passed down from honda corporate. His exact words were «this is how it works, this is how it gets people in» I meant to ask him if he meant that «since we’re deceptive and manipulative about our promotions that’s how we trap people into deals.»

Fantastic customer service! Very impressed with General Manager Ralph Ruggiero and the staff at this dealership and recommend them to anyone looking for a reliable, trustworthy vehicle!

I have to say, the service is getting slower and slower. 2 hours for an oil change is a little much. I can tolerate about an hour and a half before I start feeling anxiety and wanna get the heck out of the place.
Also $ 35 dollars for a fog bulb is a rip off. Not happy with this service center right now.

The service team did comp me my service due to the ridiculous wait. I would have still preferred to pay and have been in and out in less than an hour but it was a good gesture to right a wrong.

Wow … sleazy! I wrote a review about these guys in 2010, and posted on Unilocal.They claimed to Unilocal that they moved, and started a new listing. They actually haven’t moved. Apparently, the reviews there were pretty poor too, so they started yet another listing!
Here are their 3 Unilocal listings:
Notice their street address and phone numbers are exactly alike.
And here’s what I wrote about them in my original review. It got 19 Usefuls, 7 Funnys and 4 Cools as of this writing, so it may be helpful to you too:
I wrote this in 2006 for another site. It would be a shame if it disappeared, so I’m replicating it here:
I wanted to buy an Honda Element EXP with two-​wheel drive and the first place i went to was Open Road Honda because it’s nearby. I went to the website and they gave me a price which was reasonable.
When I went there and talked to the salesperson Bharat Soni, he showed me what he said was the car I wanted to buy and we proceeded to sign a contract.
But after I gave him all my personal information and put down a deposit, he came back and said the car he showed me was actually a 4-​wheel drive, which is more expensive. He said he didn’t realize it was a 4-​wheel drive and at this point he told us he didn’t have a 2WD.
After awhile, he came back with a list of four cars that he said he could he swap with other dealers to get me the one I wanted. This was Wednesday, and he said he would call me back by Friday.
Friday came, and no phone call. When I called him Saturday, he said the inventory person was out and he would call me back Monday. Monday came and went and I didn’t hear from him. I called Tuesday, and he said Monday was a holiday, and he would let me know Wednesday. I didn’t hear from him Wednesday.
When I called Thursday, he told me he couldn’t find the car. So, what happened was: I signed the contract, he didn’t have the car, he promised to find an exchange and get it and left me hanging for a week while he held the deposit — and I still didn’t get the car.
Bharat also claimed he didn’t call me back because he was «really busy.» This was both unprofessional and insulting.
Then I asked to talk to the sales manager, Vijay. Finally, I got someone who was at least responsive. Vijay promised to refund my deposit, but it took them a week to do so. In total, they had my deposit for three weeks.
When I went in to ask them to process my paperwork for the refund, Bharat tried again to sell me a 4-​wheel drive by saying he could get the car immediately. But that 4-​wheel drive car was $ 1350 more than the one I wanted to buy.
I finally bought my 2wd element at Academy Honda in Old Bridge. They had to trade to get it, but they were professional about it. As another sign of how awful Open Road Honda is, the 4-​wheel drive at Academy Honda was almost $ 500 cheaper than the one at Open Road. The 2wd drive I bought was cheaper too.
I also got a free wheel cover lock from Academy Honda. Bharat of Open Road wanted to sell me one for $ 106.
To sum up, Open Road Honda was unprofessional, a rip-​off, poor at communicating, slow to act and depending on your point of view, liars. AVOID. See my review of Academy Honda for a more positive experience.

Do not get your service done here. All the sales people do the most round about way to get the most bang for your buck. They all work on commission so attempt to make the bill more than it really is. Instead of doing package deals they will input each service itemized To increase the price of the bill. Do not deal with Open Rd., Honda in Edison

Worst Honda Dealership ever!
People are rude and they act like they don’t need the business. We went there for an oil change and started to have issues with the vehicle after that.
Stay away!!!

Hit or miss depending on who you deal with. The first time I came, I dealt with a very pushy younger sales woman. I understand they are there to make a sale and commission but I left because she was too much. I came back a few weeks later and dealt with a very nice older woman sales associate (I wish I could remember her name because she was great!). Service department is fine and no complaints there. There is usually a long wait so just make sure you plan ahead and calculate your time wisely. The free snacks and drinks are a nice touch for those waiting. My main issue is Amwar in the finance department — very condescending and sarcastic at times.

It’s ok, overpriced for services, but so is every dealership. Go there before they open so you can get out quickly.