Macy’s

Just walked into to get my favorite perfume. Everyone working was talking to each other. I said excuse me to two women who pointed me in the direction, which happened to be less then a foot away from them. I stood there waiting for them to come assist me however, they continued to talk about their day. It would have been an easy sale because I told them what I wanted… However, for some reason talking to each other was more important. Thanks Macys.

Macys furniture update review
Amazing. Delivery: amazing. Guys had all my peices, cleaned up, super friendly and got the job done ASAP!
Super recommending macys furniture Menlo park mall! Vijay and the delivery installers 5 stars! Yes!
A little pricey, and a $ 200 delivery charge but you get all your stuff in one piece!!! Unlike other chain furniture places!

Macy’s furniture department on the lower level has the friendliest staff possible, especially Veronica. I was there looking for a new mattress and Veronica approached me with a warm smile and explained throughly about each mattress and let me take my time picking out the perfect one. I was able to walk out feeling great about the mattress I purchased and Veronica followed up with me after the mattress was delivered to see how I was liking it. Now I call that good customer service!

I like shopping at macys in menlo park, but i had the worst experience ever today.
First of all, it’s a labor day sales so merchandises were all over scattered.
My husband and I was checking prices on some of the handbags. He was checking the price on second bag when a sales associate came and told him «Don’t dump it like that». And mind you he was just keeping it aside and checking the price on the second one. We were deciding on which one to buy.
She was really rude and mean. I have worked for retail so I know how it feels to work on rush hours but atleast have the decency to say it nicely or not say it all… after all you are working for customer service.
Really disspointed !!!

It’s a decent macys, better brands than woodbridge mall. Large shoe department for women. Macys always has better prices and promotions you can’t beat the consistent low price with high value, there is a reason macys has higher sales volume than Nordstrom or Penneys. Sure, there are times when the clothing departments are messy but that’s any store with a promotion going on or busy season. This is my go to macys and u live equally close to short hills mall, woodbridge and menlo park

If I could I wouldn’t even give a star! The worst customer service I have ever received at any department store. The people very unhelpful. I had to go to 4 registers to get someone to actually help me. This is the reason why I shop at Nordstrom and not Macy’s.

Unlike it’s ghetto sibling in East Brunswick, this Macy’s is actually pretty decent. I don’t do a lot of shopping, but when I do, I try and nail an entire season’s worth of clothes in one shot. Macy’s is great for that. There are myriad numbers of coupons floating around at any given time. And if you have a Macy’s charge card, you don’t have to keep track of these coupons anymore — they all show up in an inventory when you pay, and you simply select the ones you want to apply to your purchase. Genius. Pure genius.
This particular outpost has a decent selection of designer mens clothing, and the fitting rooms aren’t overly scary. It does get crowded, to be sure, but they seem to do a good job of spreading all the help around such that you can pay wherever the line is shortest. If you don’t have any coupons when you pay, tell the clerk at the register and they’ll use their own ID card to make sure you get a little something off.
All in all, boys, there are far worse places to shop. Decent clothes. Great value. A mostly painless shopping experience.

Macy’s is Macy’s (except when it is Bambergers, Burdines, Lazarus, Robinson-​May, etc.) and each store has a similar inventory.
I like that the company has consistency of brands and store policies that mean you’re treated reasonably well. That said, no one spoke to me at all.
In the past at this location, they’ve been somewhat more friendly. I suppose with the current promotion, they were too busy to bother.

I am a fan just because of the coupons. I love buying a $ 100.00 pair of pants with a friends and family discount, $ 25.00 off $ 100.00, %10 discount for being charming and wind up paying $ 1.99 for said pants.
Just makes me feel all frugal and such.

3 floors of stock, and not one helpful employee. Every department I’ve visited, it’s like nobody knows what is going on or how to help customers. Only half the watch department has the contraption to remove the security tag and instead of going to get the contraption, they send me away to other cashiers. The men’s department doesn’t know where they keep their overstock of men’s wallets. The bedding department can’t tell me which sheets are on sale, I have to use the price checker to find that out. I have found some very good deals at this Macy’s, especially when I remember my coupons, but the customer service is atrocious. The only good experiences I’ve has is when I visit the watch repair shop to change a battery or remove links from watches. Those guys are helpful, quick, and knowledgeable.

Horrible service. I’m in the lingerie department and there is no one that can measure me. The lady here said «she’ll try» and she came up with 4 different sizes. How does a lingerie department run with no one to measure your stuff?

I thoroughly believe that any store that opens it’s doors on thanksgiving day, like Macy’s, is evil. This location will be open at 8pm this thanksgiving day, and thus all stores in the mall will follow suit. Where is the decency, in opening the doors as early as an hour, for some, after thanksgiving feast?
This holiday was very much about family and togetherness, but thanks are due to companies like Macy’s that feel that there employees and there families are less important than misleading door busters specials design to be exhausted minutes after the doors open.
Why 8PM, thanksgiving day? Why not midnight on Black Friday? Why not 4am BLACK FRIDAY? Is there really a need to open your doors on the holiday itself?
Completely indecent, and repulsive.

I walked into the store 45 min. before they closed for the night and the salesman John took time to find me 4 different suits; he knew the cuts of each suit maker and and then applied a 20% off coupon at checkout. I was in an out in about 30 min. John was great.

Reika in the juniors department is rude and disrespectful. I had a horrible experience dealing with her.

The workers here need some training. All we needed were a simple pair of pantyhose. I asked the lady at the register where I could find them, and she states, «Near the accessories». Obviously, I don’t know my way around the store! Wow, umm… thanks? After a few more minutes walking, we finally found the pantyhose and once again needed help. We were looking for a particular size in a particular color. When we asked for help, the associate said, «Yes… they should be there». Again… OBVIOUSLY, we asked you because we didn’t see them. Come over here and help, because if you didn’t know… That’s what you are paid to do.

I really feel for all the associates that work in the men’s department. I’m sure this is not what they wanted to be when they grew up. Parents, take your kids here and have them observe the associates. Ask them if this is what they want to do when they grow up. Teach them that if they don’t work hard now, then they won’t work hard later and they’ll end up working at the mall during Christmas season.
The men’s department is a disaster area. The words «neat» and «organized» were killed on 12am, Black Friday. You’ll be able to find clothes in the general area of where they are supposed to be. You know what, I take that back, the Hugo Boss and Polo Ralph Lauren sections are fairly intact. But once you start climbing down that ladder of affordability, the clothes become harder to find.
The clearance racks are a free-​for-​all, a fiasco even, a certified ignominy. Good luck to all who venture into that abyss. You will have to check piece by piece for a deal. Never assume that anything on a hanger is where it should be or on clearance. Thankfully, there are plenty of price scanners around to help keep you within budget.
Do not tread lightly…