Cold Stone Creamery

I was visiting family in Edison and decided to take the kids to Cold Stone. It’s smaller than the one I usually go to, and there was a long line. The server was great, cheerful and greeted us nicely, but there was this young unsavory looking Manager hovering over the servers and he appeared unhappy. He then proceeded to berate one of the girls in front of everyone. She was distressed and looked ready to cry. Not the best atmosphere and that’s really Not Cool! Chill dude, you’re selling ice cream!!!

Rude and stingy servers. By far the worst
Cold stone around! Would avoid unless you are in menlo park mall!

Ice cream itself is great! Fresh and flavorful. My only complaint is I ordered mine with Twix and they were hard as rocks and hurt my teeth.

The ice cream is great but this location is terrible. They have hand made signs all over the place says «No this», «No that», «We don’t accept this», «We don’t take that coupon» etc. It hits you all over. Very negative vibe in that location. I’m surprised Coldstone Corporate would allow this. It tarnishes the image of the overall company. Another instance, they sent an email for birthday coupon but because they messed up and the name wasn’t on the email they wouldn’t accept it. Sorry, not going back to Menlo Park location again.

After sending an email to corporate regarding my terrible experience, I received a call from the manager/​owner of this specific Coldstone location. The manager apologized profusely and advised me that he was wrong about not being able to accept coupons. He advised me that I can visit this Coldstone anytime and he will be accepting coupons from now on. I am so appreciative that he took time to reach out to me to apologize and advise me that I was in fact right. It takes a lot for someone to admit they’re wrong and apologize, and he has done so, and for that I am giving him 5 stars. So folks, apparently not being able to use coupons here is a thing of the past. I recommend that you give him another chance, I certainly am.

Ice cream = good. Service = bad. Took 20 minutes for three ice cream cups. No wonder it’s dead in here. The employee who was helping was obviously new but the girls back there with her did not want to help her at all. Place would probably shut down if it wasn’t for the name. Go to Haagen Daz.

i decided to stop on by one day after countless times being told their products are delicious. Took a glance over and just walked in. The place is relatively small, but dont let this turn you away. It’s set up like any other ice cream place (coolers in the front, Display cases in the back). Seating is available, but if it’s busy, be prepared to stand.
Now the flavors & toppings they have are amazing. I had oreo cream w/​crushed oreos as a topping. WOAH… it tastes actually like a double stuffed oreo! They «make» your ice cream infront of you by slapping it on the counter and molding it with whatever topping you requested. It looks like clay!
Many shakes/​ice cream to choose from. If you give them a tip, they do sing and dance, which was awesome. Very kind staff and i will return. Def stop on by and check them out.
Pricing: $$

The ice cream is great. Sweet, creamy, and comes in a variety of ridiculous flavors and all the toppings you could possibly want. No issues here.
This review mostly pertains to their warm treats or as it says on their menu «hot stone desserts.» I had the «Chocolate Lava Meltdown» which is a warm chocolate cake with french vanilla ice cream. The portion size is tiny, and the cake wasn’t very good. It was very airy and not moist at all. It had none of the richness or decadence one expects from a chocolate cake. We ordered the cake because apparently their other options («Hot for Cookie» and «Brownie Ala Coldstone») are actually even smaller according to the people behind the counter.
If you want ice cream or a milkshake, can’t go wrong here. If you want anything more involved, look elsewhere.

I come to Cold Stone Creamery a few times per year. The ice cream is better than your typical Haagen Dazs or Baskin Robbins; it’s richer and their ‘Signature Creations’ are a favorite in our family. My personal favorites are the All Lovin’ No Oven and Mud Pie Mojo. There’s also many other options, like milkshakes, sundaes, cakes, and waffle-​cone ice cream sandwiches, though I can’t personally vouch for those. The service is also good; on about 10 – 12 visits over the past few years, I haven’t had a single experience with a rude or unprofessional employee.
For all that, though, I have just two complaints. One, it’s overpriced for what you get; my family spent over $ 20 on 4 small-​sized cups of ice cream. Two, this is a pretty small location, so there’s not much room for seating besides a few tables with 2 – 3 seats each. Most nights, you won’t have a problem with getting a table, but on a crowded weekend evening, it’s come up as an issue a few times.

If there’s a negative star, I would have chosen it. The girl who took our order was nice, but the manager is a complete gerk. He’s extremely rude to us and even the security guy nearby was complaining about his rudeness towards the mall security people. Seriously, you are running a business and we are customers, we dont owe you money or anything. Speaking of the security people, they are there protecting your safety, and you are acting like their boss, what do you expect in return?
I dont believe such a manager can lead any good business. If you are there and craving for ice cream, go to the food court or somewhere else, just not coldstone in menlo.

Just left this establishment, empty handed. I don’t know if its just a New Jersey thing or perhaps the girl helping me this evening is a complete idiot. I order the same thing every single time I go into Coldstone, it’s not rocket science. Tonight as I place my order; equal parts cake batter & sweet cream (because just cake batter is a little too sweet) and a hint of banana ice cream. The server tells me she can’t mix more than 2 flavors? I asked if I could just pay extra if that’s what it is– she says no. I was under the impression that the whole reason people go here is to customize your ice cream? I have ordered the same thing since I was in high school and the first one opened near by, it’s just a banana split? Just seems so ridiculous I had to share. If they truly «can’t» make what they have been already preparing me for the last 9 years than I suppose I’ll take my business elsewhere.

delicious birthday cake remix! the servers are teeny bopper know it alls. i didn’t care much for them since it’s ice cream not rocket science

It’s fun to watch the staff mixing ice cream on a frozen granite stone. The place has a very friendly staff. The creamiest ice cream I’ve ever tasted.

I won’t argue about the quality of the ice cream because it is just ice cream after all and you really can’t go wrong with ice cream. But honestly, it’s just ice cream. Why is it so popular and expensive at Cold Stone? Just because it’s made on a slab of stone and they mixed all the toppings all together with the ice cream? Wow that took a genius to figure that one out.
Anyways, one thing I have to say is the customer service here is pretty bad. I went with a friend last week. I had ordered mine first and told this girl what I wanted as toppings to put on it. She looked at me as if I wasn’t speaking English. Secondly, when I told her about my friend’s order, she acted all surprise and wasn’t sure what I was telling her, as if I was speaking an alien language. What an idiot.
Too bad I didn’t catch her name or else I will post it on this right now. She had no sense of customer friendliness that comes with being in an hospitality industry and instead made my friend and I feel like we are in some foreign land and weren’t welcomed.