Bernsteins Fashions

Rude & arrogant. Would never spend my money here. Perfect store to reenact the Pretty Women shopping scene except your not on Rodeo Drive. Although the people who sell dresses for a living think they are.

I ordered a gown from a trunk show at Bernsteins in September 2014 for my daughter’s wedding in May of 2015. Certainly enough time 8 months approximatley). I was assured by the designer’s rep that it would be in in three months I called the store at the end of December to see if the dress. came in and the rude saleswoman told me I was crazy to think that it would be in. The wedding wasn’t until May and to be patient (as all women loose weight before the wedding and you want it fitted right). So I was told to call at the end of February, that the dress will be in at that time. I call February 28^th, and was told the dress isn’t in and that they are calling the designer to check on the status of the dress. I get a phone call back on March 3^rd to let me know the designer is «still working on the dress and it will ship anyday». well of course, after many phone calls, I realize that this dress is not coming in any time soon and and I am being put off, told I’m too nervous and that the dress is coming. I finally speak with the owner on a Thursday mid March and tell her if the dress isn’t in by Saturday, I will be coming in to get my deposit back (Now I know this dress isn’t coming in) and I must quickly find another one. She claims the dress is in transit and that it won’t be in on Saturday, be patient it will be there the following week. I gave her the deadline of Saturday, as all trust and customer service is severely lacking. and I knew I had to quickly find another dress with only 8 weeks left to this wedding. Sure enough I get a phone call that Saturday, the dress came in. I go to the store and see the dress. IT IS A FAKE! It didn’t come in the designer bag, was not the same material & thank goodness I had pictures of myself taken when I first tried it on, and clearly the lines were all wrong and style a poor knock-​off. This is the most vile and unscrupulous establishment. They tried to pass on a fake designer dress and think that I would fall for it. When I showed them the pictures, they said, «We will work with you». They knew what they were doing by passing this fake, cheap knock-​off on to me. I did get my deposit back and did end up going to a repubatable establishment to get my gown. Buyer Beware at Bernsteins! They are liars !!

Run.
The women in the store are incredibly rude. The styles are okay but the prices are OUTRAGEOUS. If you can’t afford or don’t want to buy a dress that’s over $ 1000 they will laugh at you. Our budget was for under $ 800 and they laughed at that. I thought it was awful. The main lady who often stood behind the desk was the worst, even said to us, «have you tried David’s bridal?! Although we had, why would you say that to patrons in your store?

Bernsteins in an amazing store, they will work with you to find the perfect dress or outfit. Not sure why others gave it a bad review but it is a great place to shop.

I am in the process of looking for a mother-​of-​the-​groom dress, and this store was recommended to me by a friend. After reading these reviews I am staying far away from Bernsteins! I don’t need to spend my money in a store where I would be treated like that. Thanks for your reviews.

I went here today to pick up a dress for someone else because I work in the area, and I had an awful experience in here (and I wasn’t even shopping!). One woman was in the store helping a customer, and I was completely ignored, not even welcomed to the store. A minute later a woman walked out from the dressing room and was looking for something for another customer. Then she just stood there, completely ignoring me. I asked «Excuse me, do you work here?» She answered rudely, «Yes, but I’m helping a customer.» I said «I just am picking a dress up for someone», and she quickly repeated herself «But I’m with a customer!» I said I just need to be rung up, and she wouldn’t take one minute to ring me up while the other customer was changing. I couldn’t believe she couldn’t help me, or at the very least ask me politely to wait one minute. It was just as if I would have to come back another time… Then she started yelling for a man to come out and help me. He finally came out after her yelling for him and he proceeded to tell me they don’t take credit or debit cards, that I’d have to write a check or go to the ATM. After going to the bank and returning the VERY rude woman rang me up and barely spoke two words to me, and also proceed to obviously take note of what I was wearing. I read Roni L.‘s review and we must have had the same woman, she had a raspy smokers voice and stunk of head ache inducing perfume. This store desperately needs new employees. I can’t even imagine what it would be like to actually shop in this awful store.

DO NOT SHOP HERE!!! TERRIBLE customer service!!! The owner really needs to re-​evaluate the people she hires! I see this behavior is a trend.
When I walked in the store there were three associates in view; a blonde haired woman who was ringing up a customer and two other ladies who were hanging Holiday decorations. I stood there for a minute or so before I was acknowledged. Which was after I stared intensely at the older woman hanging the decorations, she then said, «Give me a minute». She finished what she was doing and approached my mother and I. I told her we were looking for mother of the bride dresses and she thought I was the mother of the bride, which is INSANE. I am 29 and there’s no way anyone would think I have a child old enough to be married. But some people are ignorant like that, so I refused to dignify her underhanded insult with a reaction. I tried to explain to her the type of dress we were looking for and she Continuously, LOUDLY and OBNOXIOUSLY talked over us, we couldn’t get a word in edge wise. I proceeded to walk away and began looking at dresses, which she followed me and told me I wasn’t allowed to look at them without her. I then explained to her that she clearly doesn’t know what I want and hasn’t tried to listen to what we’re looking for, so how is this going to work? Her response was, «Well, that’s what the owner wants us to do!» So, she started to pull dresses that SHE loved after I repeatedly told her that wasn’t what we were looking for and she continued to try and push dresses down our throat and talked non-​stop about why she loves the dresses. blah blah blah. I wish I would’ve got this woman’s name. She has a raspy voice, one of those voices that sounds like she smokes a pack of cigarettes a day, a fairly thin build, brown hair and probably in her late 50’s. Anyway, I inquired about a particular designer and she walked away. I assumed she was going to pull some dresses from that particular designer and low and behold she was back at the front of the store with another sales associate hanging decorations. Really?! The decorations are more important than our business?! No problem, you lost out on a $ 2000 purchase! I WOULD NEVER recommend this place to anyone, it was such an unpleasant experience! It was quite comical to me the air she presented towards us, as if she was better than us or if we weren’t good enough to shop at that store, which by the way was the most run of the mill place we visited that entire day. Not to mention, my wedding is an $ 80,000 wedding, my ring could probably pay for the car she drives… so please, relax with the snootiness because you are far from high class. Totally over this place and will make sure to spread the word!!! Oh and did I mention as my mother and I left the store she stared through the window and laughed… very unprofessional!

Great fashions!

aYE Very disgusted in this place and the service. Some of the gowns here are very nice, I will give them that and only that. It seems like the service women have never watched «Pretty Woman.» The minute I stepped foot in there, they treated me like I was wearing rags. I must have looked poor cause they completely ignored me and tried to rush me out of the store! absolutely disgusting.