Allergy Be Gone

Terrible customer service! I called them before ordering a product to check it was the right one — yet product I was sent did NOT match the image of the product I ordered online. After days trying to contact rude and unreliable customer service I finally got a form to return the product yet I sent it back and never received my promised refund. Don’t waste the money!

I ordered a nebulizer for my daughter from their online store. It took 17 days to get to my home even though I paid $ 9.25 for FedEx. Within 2 weeks the machine’s on and off switch got dislodged and would not turn the machine on and off. My previous nebulizer lasted 5 years.
I emailed them twice – no response. I called them and was abruptly and rudely told to call the manufacturer. i said I emailed you twice after only 2 weeks of owning the machine. Ilana said, «We didn’t get your emails» I told her I am using a portable nebulizer for my daughter’s asthma and it is being overused; I need to replace this machine. She did not care at all.
I asked to speak to a supervisor. Guess what – I got connected to a voicemail. All day long when I called, I got connected to Ilana’s voicemail.
This company should not exist – It is a sham. I’ve read similar stories on facebook and hope that noone has to deal with this type of company again. Better Business bureau has been notified as well as The Division of consumer Affairs.
PLEASE STAY AWAY!!!
I tried to give zero stars, but I was not able to do that.

This is the worst company I have ever dealt with in terms of customer service and handling of returns. I ordered a filter cartridge for a vapor mask and they sent me the wrong item! I got a water filter for a refrigerator instead. Totally wrong. I called customer service immediately and the associate was completely unapologetic and was extremely rude. She kept interrupting me when I was speaking and did not care at all. She was supposed to send me a return label, but every time she tried to email it, it wouldn’t open. I had to call back several times, but she blamed it on technical problems. She said she’d call me back 24 – 48 hours later. I didn’t get a call back, and I called back in 48 hours and she had the audacity to tell me on the phone that it actually would be 48 hours in 5 – 6 hours from then. Unbelievable! I didn’t get a phone call back after that, so I called back a week and one day later and she still couldn’t help me. She tried sending a return label again and it didn’t work. Also, every time I ask for a manager she ignores me, talks over me, interrupts me, and hangs up on me! Then she sent me 20 emails of that same stupid return label link that doesn’t work! 20 emails in a row! She is psychotic! And today I’ve tried calling back several times and it goes straight to voice mail.
I’ve had enough! Stay away from this company!

Ordered a HEPA filter, received damaged goods. The first customer service rep issued a return packing slip. Shipped it back and heard… nothing. After 3 weeks I called and received the worst customer service I have EVER received, like EVER. Not helpful at all, and basically hung up on me when I asked to speak to a supervisor. I did some investigating of my own and tracked down the package with FedEx. It had been delivered 7 days after I sent it. I called back with this info and said they would process the refund in 3 –5 days, why didnt this process start when they received my package? Will report back if the refund doesnt come.

«I never received the product!!! I would give negative stars if I could. I ordered it from Allergy Be Gone through Amazon on September 14^th. I paid a lot extra for overnight shipping, to ensure I would have it by the 21^st for a birthday present. I was told it would ship the 17^th or 18^th and arrive the 18^th or 19^th. By the 19^th when I still hadn’t received any tracking info (although it said „shipping“ in my Amazon account) I found out the store was closed the 19^th-​22^nd for a holiday. I had emailed them earlier. I received an email on the 22^nd claiming they had requested more time „as seen on Amazon page.“ There was nothing on any Amazon page. I received no notification. I checked with Amazon customer service and they had not received notification. Amazon customer service contacted them to see if they would mail it immediately and waive the shipping fee. I received an email from the company stating the item is no longer available. I called the store to inquire if it was no longer available, why I hadn’t been informed on the 14^th when I placed my order (and would have had time to order something else or elsewhere). The representative said they had been closed all week for a holiday. I pointed out that according to their own website, they had only been closed the 19^th and the 20^th. She said, „well, we didn’t get the shipment, so we cancelled your order.“ The item is still listed as available on Amazon and on their website. Just flipped back through seller reviews and saw other costumers this very month have not received orders and never received notification from the company!»