Edinburgh Premium Outlets

I like driving the hour out to this place for all the deals especially at the gap outlet. They have a wide variety of stores which is great for my wide variety of needs. It would be nice if they had a few more options to eat with in the mall area that we could walk to instead of having to drive somewhere. It would also be nice if they had a playground area to take a break from shopping when I have my daughter. They do have some ride on machines for the kids which is nice but make sure you have some quarters on you.

I love Coach and am always look for deals. The Coach Outlet in Edinburgh has a HUGE selection and usually good sales going on. Beware, it’s a madhouse on the weekends!

(The Cosmetic Store) I have been debating back and forth whether I should post this or not. I’ve worked in retail in my high school days (for 4 years) and understand the concept of customer service. I was taught at all three clothing department that even if it’s close to closing time, you cannot tell customers they can’t come in or rush them out. We can close the gate so no other customers come in, but if we still have customers in the store at that moment, we still help them.
I’m still in shocked at the customer service I received on Monday, May 25^th at The Cosmetic Store at the Edinburg Premium Outlet. I walked into the store around 8:48pm. (Yes, I’m fully aware that they close at 9pm but I also knew exactly what I needed in the store. Therefore, my visit to this store would’ve been a quick visit/​purchase. I’m also certain they have security cameras so if my timing is incorrect, their security cameras can be proof)
Immediately upon entering into the store, employee #1 (whom isn’t pictured) huffed and said, «Ma’am we close in 5 minutes.» (Keep in mind it’s 8:48ish and No, she didn’t even say hi or greet me when I walked in the store.) I looked at my watch and said, «Ok. I have time I just need to grab a mac product real quick.» She just looked at me, rolled her eyes, and didn’t even reply or say ok, but that’s fine.
Not even two minute later, employee #2 (whom is pictured) comes out from the back and says, «um ma’am we close in 5 minutes!» Rudely.
This is wrong of me but I did take a deep breath, put the Mac Pro long foundation down, looked at her and said, «are you guys trying to kick me out? I heard her the first time when she said the store closes in five minutes.»
Lady in the video: «No, I’m not kicking you out but we close in five minutes and we get customers who shop after 9pm and keep us here past 9pm. So you need just hurry up and be out in 5 minutes»
Me: «Wow, I’m baffled. As a customer you are making me feel as if I can’t even shop here and I feel as if you’re kicking me out.»
Lady in the video: «If I was kicking you out I wouldn’t said get out! I just said for you to hurry up and be out in 5 minutes because we close in 5 minutes!»
Me: «gosh, your alls customer service is horrible. Absolutely horrible! Not just horrible but rude. I just feel you’re trying to kick me out so forget it.»
Lady in the video: «Im not kicking you out but you need to hurry up, you have 5 minutes.» (Video provided.)
Me: «Ok, but that was rude though. Ok. Very rude. And she was rude too. Forget it. Don’t worry about it.»
While I was saying that, she proceeds to raise her voice to me, «to tell you that you had five minutes?» (Obviously She doesn’t think by rudely telling me to hurry up and that I had five minutes was an issue.)
I wish I was smarter and thought quicker so that I could record the whole conversation. But again, I’m sure they have video surveillances so the companies camera can vouch for our entire conversation.
All in all, yes maybe I should’ve turned around and walked out when employee #1 told me I had 5 minutes. (Indicating for me to either 1.) hurry up or 2.) get our. But if you’re in the retail field, I don’t think this is considered good customer service.
Anyhow, so if you happen to ever shop at this store, beware of this lady. Maybe bring her a whopper and a strawberry milk shake, it might just make her day slightly better. :) jk

A very busy busy busy place today. .first of the warm weather. .but we still enjoyed ourselves with the crowd. .and found what we were looking for plus some!

Edinburgh was the 3^rd outlet mall that I visited during Thanksgiving weekend. Comparatively, the stores are about the same at all of the outlets I went to, with a few different stores at each mall.
Since I was pretty shopped out, I only shopped at a few stores here. My stop was mostly so I could stretch my legs a little. I like that this is one of those «drive up» outlet malls, where you don’t have to actually walk around in the winter. (And thank goodness, because I’d just returned back to the cold weather after being in Georgia all weekend.) You can drive right up to the store you want to go to. That’s normally my biggest complaint about outdoor malls in the Midwest. They get props from me for that.
As is the case with most outlet malls, you’re not getting outstanding deals, but if you can shop with coupons, sometimes you can walk out getting a pretty good price. Wet Seal had 50% off their clearance prices, so I got a few gifts. Yankee had buy 3 jar candles, get 3 free, Sperry Topsider had boat shoes for $ 29.99.
I’d come back if I was passing through the area, but since there’s two outlet malls closer to me with the same stores, I wouldn’t make a special trip.

Typical outlet mall. The way the mall is laid out you either have to walk a lot or move your car. I didn’t find anything I couldn’t live without.

Great shops with really sweet staff! My favorites: gap, banana republic, Columbia, ann Taylor, Levi’s, and Yankee candle. Great place to shop for the holidays.

They have a high occupancy rate which is nice since who wants to shop at a mall that’s empty? The mall is about 30 – 40 min south of Indianapolis with easy access on and off I-​65. The downside is the mall really hadn’t seen any remodel or renovation since the new addition was added about 10 years ago. Its a nice outdoor mall with parking all along the stores as well as in the center of the main group of buildings and out front. There is something for everyone which makes everyone happy. Since it is outdoor and this is Indiana it’d be nice if they did some type of outdoor heating or fire features for the winter months. Not a lot of sitting areas compared to other outlet malls in Ohio and Illinois. I also feel they need to do something to attract people as a new outlet mall is in Cincinnati and one currently being built in Louisville.

lots of shops, lots of people, crowded stores. If this sounds like a good time then you need to get to the outlet mall in Edinburg, lol. I like to shop, just needed more time.

Went here for about an hour or so to just shop it was very cold! Well I am from San Diego so anything is cold to me! It had cute shops and wonderful service from nice girls in each store! Went to a few stores and just explore it was a huge outlet and very easy cause everything was close.

Well, I had to think about it a little but I definitely consider myself a fan of Edinburgh. There are some really great perks about this place. Primarily, it is convenient to get to from both Indy and Louisville (where my sister lives) and there really is something for everyone.
My personal favorite stores: Coach (awesome customer service on our last visit even though there were swamped), Ann Taylor and Anne Taylor Loft, Banana Republic (some seriously great deals & clothes), Columbia (we came recently where their clearance area offered a killer deal), Yankee Candle and White House Black Market. Parking can get crowded but thankfully there is parking all around the area. I have been able to get some amazing deals on nice clothes and favorite brands. Pretty much all of the stores have friendly and helpful staff which is impressive with how busy these stores can get.
This place is big though and I have never been able to visit all of the shops I want before getting too tired, so who knows what else I am missing. A variety of food options around and we usually end up at one of them for drinks with our husbands after.
One small frustrating thing is that some of the stores there are not actually outlet/​discount stores. So don’t waste your time in those stores if you are mainly in Edinburgh for deals!

I like shopping at the outside malls, or when you know just what or where you want to shop. I thought the deals would be a little better for being an outlet mall. They may be just not for what I was looking for.
Could use more restaurant selection in the area.

I mentioned to a friend why anyone lives here as there’s not a lot to do other than visit the outlet mall. I guess that explains why there are tour buses in the parking lot. The mall itself is really unattractive and laid out like a maze. Pass up a store you were interested in and you are out of luck.
The stores are the same at every other outlet mall for the most part. There’s a display in the mall office listing similar outlets throughout the USA. Since I was staying next door at the Hampton Inn, I one afternoon wandered the mall. The Columbia store had some really good deals — I bought several things — and the van Husen store was downright cheap. Other than that, I don’t really see the allure of Outlet Malls. It seems as if it is mostly last season’s styles or colors and color combinations that nobody would want. Also, one of my pet peeves is when they advertise clearance but its maybe 10% off, which to my mind does not represent clearance prices, and when the things that are more marked down are so overpriced to begin with, even with a discount they are still too expensive. I’ve found this particularly with shoes, where the styles that you would prefer are always full price or with just a minor discount.
With nothing else to do or nowhere else to go, this outlet mall is a welcome diversion but I would not make special trip.

Typical outlet mall that is pretty much hit or miss.
In terms of deals, I would say depending on the store, you can buy the same merchandise at the same prices as the regular mall store. The only difference is you would save time and money instead of driving out there.

I like coming here on the occasion when I am in the need of some shoes (Bass or Nine West) or want to shop some good deals at places I like, such as J. Crew, Banana Republic, Ann Taylor, etc. I don’t mind coming here but on a Saturday the traffic can suck and it becomes obnoxious… It can be hit or miss so sometimes it’s a pain to drive all the way down there and then be disappointed. I have seen better outlets, especially in Chicago. So that’s where I prefer to do my outlet shopping. But it’s not a shabby place to hang with the girls for an afternoon!

If you’ve been to one «Premium Outlets» then you’ve been to them all. It’s a sense of «home» when you park your car and dodge the bus dropping off the gang of Japanese tourists. The outlets in Edinburgh have a comprehensive list of stores. You’ve got your DKNY and Calvin Klein, your underwear places as well as your pots and pans place. Don’t forget the Nike outlet, the Gap outlet and the Banana Republic outlet but be sure to bring your patience cuz the lines get long! Nice to see ya in Indiana Premium Outlets!

Its outlets and a lot of store. What more can you say? Found some good deals but some of the people here are just down right evil. The shoppers that is. And with their crazy 12 kids. Sorry but if you are going to be all day shopping you need to find some sitters so I don’t hear them screaming all the time while I AM TRYING TO ENJOY MYSELF.
Anyway, the stores there some are good and have nice deals. Others are way over priced!

The only reason I go here is the Gap outlet store. They have really awesome deals on tons of cute clothes. I’m not even a fan of regular Gap stores, but this outlet store has great selection. The rest of the outlet mall is pretty lame. The Nike store is always packed with people buying crap just because its Nike and like 10% cheaper than normal. I don’t get it. I always peruse American Eagle and Columbia, but it’s the same stuff and prices I can get at any other location.
When the hubby and me are bored and want to go on a short road trip, we will go down to Edinburgh, but I don’t feel it is mind blowing.
Like others have said, the crowds are ridiculous. It is like people just lose their sanity and manners when they go to this place. The other thing that drives me nuts are the parents who insist on dragging their baby/​toddler around in ginormous strollers. Get a baby sitter and allow us the space to actually look at things without being run down by your stroller.
The parking lot can be crazy busy, so I usually go straight to the backside and its much less stressful.
If you aren’t in a hurry, don’t mind crowds, and like to meander around perusing some sales, then going to this outlet a few times a year max can be worthwhile.

If you enjoy:
(A) fighting psychotic bargain hunters in tiny, overstocked, overheated stores,
(B) idling in your car for at least 15 minutes to exit the parking lot, and
© paying close to retail in order to deal with the two above items,
you will absolutely adore Edinburgh Premium Outlets. As for me, I’ll stick with Target, TJ Maxx and Amazon. This hellhole is like Black Friday every single weekend. It makes me want to stab myself. Repeatedly. In the foot. The average 20% discount that Sara M mentioned is not worth the hassle to me, but if you’re willing to put up with the mayhem and foolishness, you might find some decent deals.
I will say that my husband and I got an outstanding deal on our wedding rings at Zales, but that’s partially because I purchased another ring from there several years ago under their protection plan and returned it in exchange.

Great place to stock up on basics. Take a trip down twice a year and clean up during the big clearance sales. I have a bunch of clothes from Eddie Bauer, Columbia, Banana Republic, and GAP that were $ 15 or less. If you time your trip right, you can get tops from any of those stores for under $ 5. Kmart prices without the Kmart quality (or lack there of).
I wouldn’t plan on spending more than 5 – 6 hours there. About 6 restaurants are around these outlets, 3 – 4 hotels, an antique place, and a concrete statue place. The outlet mall is located just off I-​65, about 45 minutes south of Indianapolis and 1:15 north of Louisville. Of note is the Coach outlet and the Crocs outlet. To me, neither are worth the prices they’re typically sold for, and there is almost always a clearance bin at the Crocs store with shoes for around $ 10. Coach has 25% off sales pretty often.