York Plaza Apartments

Wow. It sounds like the one person who reviewed this complex had an attitude problem! I just moved here from Boston with my mom and we rented sight unseen. Sue was my agent and we love our place and the service that we got! Any issues that needed attention were taken care of immediately and pleasantly. John, Lacey and Sue are wonderful and we love our quiet apartment! Our neighbors are friendly and we love all the dogs (as do our dogs) and the dog area. It’s a great place to live that is close to everything and I am proud to call it my home.

Horrible management and very inefficient appliances
We moved to York Plaza in July 2013. since we moved we faced lot of problems with apartments especially with horrible and inefficient management.
First, Carpet was full of pet stains when we walked into apartment. We asked them to steam clean the apartment and John ”the manager” told us that it was steam cleaned. He showed us a receipt of cleaning. Obviously it was only vaccumed and not steam cleaned. We can literally see stains on carpet along with dark dusty stains around the nooks and corners. Even blinds in bedroom and glass doors leading to patio were full of stains and dust. After a heated argument with John (even he told us to cancel the lease), he eventually physically walked into apartment and then called cleaning people to steam clean it. they did half job and cleaned only parts of rooms and we had to ask them to steam clean completely. This of course delayed our move for 3 – 4 days. Imagine moving into apartment full of pet stains with 4 month old twins.
Parking: We took underground parking when we moved in and a slot was assigned. In october, my husband took another parking space in which he parked for some days. We requested a slot next to mine which was given after a week. So he started parking in that space (next to mine). After few days, notes from another resident started to appear on his car saying that slot was not ours and we are parking in his/​her spot. This confused us and my husband went to office and they started to blame him for parking in the wrong slot. He got so angry and asked them to verify the documents which revealed that we are parking in the right slots but whoever is parking in our slots have it wrong. Management has no freaking clue what is going on with parking slots.
All the appliances are years old.
Dishwasher soap dispenser does not close– we were told to use open dispenser which of course will give us dried soap on cups and glassess but I guess we have to deal with it.
Washer stopped working after few days which was repaired.
Dryer gave us problems since we moved in. It will take 3 cycles to dry large loads sometimes more than 3. I have complained multiple times and every time we were told to clean lint screen which was being done for every cycle of course. They have come and cleaned something inside few weeks ago but still has same problem. I personally went and complained about it. Sue, assistant manager told me that she will talk to manager and will call me in 2 days. I waited one week for the call but of course didnot hear from them. So I walk in again into their office and asked sue why I didnot hear back from them. She asks me «Am I supposed to call you back?’ ‘I dont remember saying that’. Of course you dont (even though you marked it with pink highlighter last week in your book). I was so pissed and angry at their inefficiency but she convinced me that she will call me the next day and talk to manager about it. She also told me she spoke with John (manager) about it last week but does not know what he did about it. (of course he didnot do anything about it, otherwise i would not have gone back). So they call me next day and told me that somebody will come and check dryer by putting the clothes by themselves and John shows up next day. I already have washed clothes in washer, so I offered to put them in dryer. He told me that large loads take 2 cycles to dry and all the residents in york plaza do 2 cycles for large loads and it was also written in manual. So I ask him to show the manual and he says he doesnot have it. Fine. So we try medium load in maximum heat for 1 hr and they dried fine. So I told him I will call him if large load does not dry in 2 cycles and he agreed. Over the weekend I try large loads which took 3.5 hrs (3.5 cycles). So I called John again. He says ’ We already checked it and WE BELIEVE DRYER IS WORKING FINE.’ Then I reminded him that I am supposed to call if large loads take more than 2 cycles to dry and he goes ’ We are not going to do anything about it. USE DRYER WITH MEDIUM LOADS ONLY’. This is how arrogant he is. I told him I am using dryer and how come they dont believe what I am saying instead of hanging on to their own belief. So I asked him if I could talk to his superiors and he gave me a number to call. I called them and left a message. Would write an update after I hear from them.
Please think about moving into this apartment. We chose these apartments since it is close to my work but didnot anticipate these problems as all the reviews in their website are only taking about all the good stuff.
My husband wrote a review on their website about carpet issue when we moved in but it never showed up on their website but we got an angry call from John about bad review and he asked us to cancel the lease.