Macy’s

Thankful that this store is receptive to employing people with disabilities. They have a history of giving differently abled individuals a chance at the independence that comes with employment.

the place is always crowded with clothes and people. they need more space. the way how things are setup sometimes doesn’t make sense. those working there sometimes seem like they’re so high class but they’re normal people like us so basically, don’t treat us like you’re better than us. not that that’s happened to me but the stares i get sure comes off that way sometimes. i like macy’s because of the brand names and the things they sell but would prefer to do online shopping versus going to the store itself.

Love going to any and all of the Macy’s. They go above and beyond what customer service is all about

I absolutely love this Macy’s. They have everything that I need and it’s super close to my house. The employees here never have an attitude and are almost always helpful in finding what I need. I stopped in twice today because I wasn’t sure if I wanted to purchase something, but after thinking about it, I had to buy it. Since this Macy’s is closest, I’ll be back; If you’re around here, I say stop in, you won’t be disappointed.

Wow. I love to see all of the terrible google search reviews about Macy’s​customer service. I have dealt with them a few times lately. I had a late payment 3 years ago due to not receiving a bill in my email-​was waiting for a paper statement. I called a few months after I realized I had made a purchase and never saw a bill and I had past due bill that they had already sent to collections. They are the only bad mark on my credit score and won’t do any goodwill adjustments after years of on time payments.

The most unresponsive staff, except for one lady in the third floor in the furniture department. After searching 3 floors for a SHOPPING CART, no one was there to help. I asked every single person in «customer service» stands, since I don’t like walking around with things in my hands. Not a pleasant experience, left us frustrated and unhappy.

I found my visit here to be delightful. The woman who helped my out was delightful. I was able to find what I was looking for… for the most part. My only suggestion would be to have a broader variety.

I’ve written a review of this Macy’s suit department before — they have sold me many suits, and are the most honest, most professional folks around.
So, it was an easy decision not to go with Men’s Wearhouse or something similar for my wedding. I decided to pick out a three-​piece Calvin Klein suit for my groomsmen and could not be happier. They got an awesome suit at an awesome price and they looked great — at *a lower price* than a rental.
In the end, I was able to get a bunch of ties, some more clothes for my rehearsal dinner, and some ties for my father in law and my father under the deal they offer for grooms. Really: this is an AMAZING deal for grooms looking for an option for their groomsmen and for a way for them to save some bucks on groomsmen gifts.
More than all that though, these guys were able to get other Macys locations to honor the deal they offered me, and helped the grooms who lived in the area with fittings. In particular, Carl was awesome at being the point person in organizing our wedding party.
This suit department’s great service was expected given my experience there previously, but it is something that other grooms should *definitely* consider in choosing their wedding attire. :)

Terrible service in the women’s shoe department. It took over a half an hour for any employee to acknowledge us. Another twenty minutes to get the correct size of only one pair of shoes (I needed new sizes for three pairs). The salespeople were rude and unhelpful. Don’t buy shoes in the women’s department at this Macy’s.

The bedding department was wonderful to deal with the other day when I had a return. Long story short — purchased a full sheet set awhile ago, gifted it to my mom, she never opened it, she regifted it back to me, I opened them, washed them, went to make my bed and discovered the fitted sheet was a twin and the top sheet was a full — despite it having been sold as a «full» sheet set!
In realizing this would not work for my full bed — I called the store and explained. They told me to come in and they would see what they could do for me.
Amina in bedding, another sales associate whose name I didn’t get, and the manager were fabulous! We got the sheets returned, I got a credit and purchased a fabulous Martha Stewart full sheet set that I LOVE!!!
Macy’s went above and beyond with my situation and I am so appreciative and will happily be back shopping ASAP!
Thanks again Southdale Macy’s Bedding Dept!!!

Wonderful store, wonderful sales team, wonderful service! May not be Dayton’s, but they sure put up a good effort! Very pleased!

My second favorite Macy’s! (my favorite one is in Union Square — SF).
I have been shopping here since it was Dayton’s. Those were the good old days.
They have a pretty great selection of shoes & premium designers, great sales and of course the fur salon.
I’m pretty sure Frango mints are crack, this is a good place to get them!

Today there was a Vienna Beef hot dog cart in Macy’s. The oddest part is that it was across from the perfumes. Do you know how hard it is to pick out a fragrance when the only thing you can smell is hot dog?
I really came here to get a new pillow and I walked away with one that wasn’t too expensive and that I am so far happy with (though it’s only been tested on a ½ hour nap, but so far so good).
As far as clothes go, I can never find anything I want to buy here, though last year I bought a few tops and a pair of jeans and the sales clerk went on and on about how much my daughter was going to love them, even though I was buying them for myself. After finally coming to terms with the fact that I am actually old enough to have a teenage daughter (though I don’t), I realized the clerk was trying to tell me that I dress like a 15 year old. In the days that followed I came up with all sorts of come backs I should have laid on her but didn’t. I keep looking for her so that I can say, «If you had a body like this you could wear these clothes, too.» Fortunately for both of us, I think she has since quit.

Macy’s Woman at Edina’s Southdale represents the largest of Macy’s plus size departments in the Twin Cities. I am grateful for Macy’s for having plus size designer options, including Ralph Lauren (adore!) & Jones of New York (love). I would like to see Macy’s Woman expanded to other malls and for the collections to include more ASL Tahari suits for career women such as myself.
Prices.
Macy’s has great sales and the same holds true here. I think the value for money is spot on — come back often to take advantage of the sales and definitely get the Macy’s card to get additional savings.
Location.
Macy’s Woman at Southdale has a separate entrance and is directly across from Macy’s petite there.
Brands.
Unlike Macy’s MOA and other locations, at Macy’s Woman at Southdale, there are far more designer names, including Ralph Lauren, Jones of New York, Alfani, Michael Kors, Inc., etc.
Staff.
Macy’s has decreased staffing everywhere and that’s sad to see. Here, on my last half a dozen visits there has only been one person manning the entire store, which becomes a problem if you need any sort of help at all. Ninety percent of the staff here, including Louise, are very warm and helpful, but on my last visit, I had someone new who hadn’t been there on prior occasions and the service she provided regarding a large return I had was so bad it was funny. She was overwhelmed (though it was not the least bit busy), kept calling for help that didn’t come and questioned me as to why I hadn’t brought things back sooner — presumably because she wouldn’t have had to deal with it;-) I had to send my husband to Ruby Tuesdays and he was able to have two beers and an order of wings before she was able to process a simple return, with receipts, within the time period allowed. I miss the regular, other women that usually man this store. Hopefully I’ll go back today and will see Louse or Bonnie — they’re the best.
My Plea.
Macy’s can and should be the place to shop for plus size women of the Twin Cities based to it’s selection and prices, but Nordstroms eclipses Macy’s in the area of service. There should be two people on staff minimum and at least one of these should be adept in personal shopping for plus size women, especially those like myself who need far more business attire options. I’d also like to see Macy’s Woman bring in more Tahari suit options in colors other than black and gray. There are plenty of cheaper suits, we need more quality, designer options. The buyer for this department should be a modern, business woman who is plus size who understands that plus size women need options in lingerie, sport & casual attire, business attire and some date night options. We need wide calf boots, belts that fit, tights and other accessories as well. Nordstrom’s lingerie has far superior options for curvy girls and amazing service — why doesn’t Macy’s? For selection, I go to Macys. For service, I go to Nordstroms. I’d like to be able to go to one place for both and suspect I’m not the only one.

The longtime anchor of this regional shopping mall, this Macy’s is one of the larger ones with merchandise on 3 levels. Pretty much the same merchandise as all the Macy’s that are in practically every large city in America now. They carry the good brands, but I find their stores crowded and I am a little put off by all the «one-​day» sales that seem to happen almost every day along with a «preview» day (isn’t that a two-​day sale then?)

If you’re looking for some things to fill up your kitchen I think the housewares department at Macy’s is about «as good as it gets». My daughter was making some purchases for her new apartment so we headed to Macy’s.
I feel what sets this department apart from others is the employees. My daughter and I were lucky enough to have «Josephine» help us. She had patience beyond belief and spent an hour plus helping us shop around the store for specific items. She had the advice in every category we were looking for. From time to time I’ve been in the housewares departments and there are others just like «Josephine». These employees have years of experience and really know their stuff. Shopping in the housewares department can be confusing enough so this is one area in helps to have someone who’s knowledgeable.
There are usually «deals» galore and items are frequently on sale. If you’re a Macy’s cardholder the discounts can get even deeper. During the holidays they offer their «Thanks for Sharing» program which gets you additional rewards on most Macy’s Credit Card purchases.

I love macys southdale… I love that they carry premium designers like BCBG, Nanette Lepore, Trina Turk, and Rebecca Taylor… Most macys stores do not have these designers. Nordstrom does. But nordstrom doesn’t have the same awesome sales weekends. I love it…
As for the registry, my husband and I got married in March and used macys as our main registry. We loved our wedding assistant and because we had a macys card, we got a percentage of what our guests spent on our registry rather than just a measly percentage off…
I love macys southdale and hopefully some of you have had better experiences since your reviews!!!

How is any Macy’s still open? It’s so trashed and depressing. I had bought a pair of boots and they fell apart in every way possible after wearing them for a few months, so I tried to take them back. The manager was snotty and I had to basically ask her to do her job. She told me «a lot of the boots we sell aren’t made to last longer than a year.’ Really? Really Macy’s? So I couldn’t return them and had to eat the $ 100+ it took, and now I’m wearing stupid yellow zombie boots until I find the money to find the right boots. Damn you Macys!

REGISTERING…
I have never had a problem with Macy’s… Okay that is a lie – I miss Marshall Fields with all my heart. Ok-​now that that is out of my system. Macy’s doesn’t compare to our old hometown delight, but that is besides the point.
My fiancé and I went to Macy’s Southdale to register and had a horrible experience. We couldn’t find anything… Why are there table clothes in EVERY corner of the store and not centralized in one place? Why are all the bed spreads made for my great grandma’s nursing home bed?
Not only were their products below par, the customer service was WAY OVER THE TOP. We just wanted to register in peace and that was out of the question. One hundred service people came up to us and asked if we needed help. We only lasted about 30 minutes before we both had a mental breakdown and left our registry with a lonely 30 items.
We hope to go to a «better» Macy’s to finish off that registry. We’ll keep you posted, but in the mean time, *Caution Tape* around Macy’s Southdale if you are heading there to register.

Wow, sounds like Jessica O and Hillary R had horrific experiences here. I was at Macy’s today and had a pretty pleasant experience. I got some great deals (2 polo shirts, 1 pair of jeans, and 1 t-​shirt for the boys for under $ 30)! I refuse to pay full MSRP for clothes and head for the sale racks first whenever I go shopping. Macy’s tends to have nice quality clothes — the fabric tends to be thicker and lasts longer than stuff at Target or even Penney’s. I had trouble finding a cash register that was open (as in, with employees who could ring me up), but when I found one, the employee were very nice. She even scanned the 15% off coupon for me even though I didn’t have one with me.
Looking at the dates of the other reviews, maybe the poor service has to do with when you shop — I bet they hire temporary help for the holidays and I’m guessing that since those people are temporary, they don’t really care much about providing good customer service.