LensCrafters

Horrible service. Lost my appointment then wasn’t truthful when they said they’d get me right in. Will never come back. They walked past me for two hours and never said a word.

Try another store.
On the whole, they’re ok, but their promise to fix it if it’s not right is a sham. I got trifocals that were too low on the lens. The first time I took them back they tried to fix it by pinching the nose piece together so they sat ridiculously high on my nose. The second time, they put them in a drawer for a few days and gave them back to me. Not good. I have to hold them up off my nose to read. Not happy.

I bought some glasses, but it turned out the lenses had to be custom ordered. They told me this after I left for an hour. But they were cool about it and gave me a regular pair while I waited a few days for the other lenses to come in.
They also re-​did the prescription a different LensCrafters had messed up on some sunglasses I had.
I’d have given them a 5, but I’m not 100% sure my new lenses fit on my frames right. That said, I’m sure they’ll be cool about fixing it if it becomes a problem.
Much better experience than most other glasses shops I’ve been to.

I have been going to the Southdale LensCrafters location for years, both for eye exams as well as for my glasses. Dr. Gilmore, O.D., does my annual eye exam, and is professional, friendly and polite. Their equipment is state-​of-​the-​art and up-​to-​date. I’m amazed at what they can do these days in comparison with the eye charts we used to use.
The same can be said for LensCrafters’ Digital Measurement System called AccuFit. It’s pretty slick how they can fit your lenses by measuring your eyes. Most of the employees are knowledgeable and friendly and willing to help you out.
As a marketing director, I totally know the importance of branding. Companies aren’t the only ones who can brand. You can brand yourself. How I do that is I use Ray Bans not only for my sunglasses, but also for my indoor eyewear. Yes, LensCrafters and other eye care professionals can do that for you. It opens up another realm of glasses for you. You’re not just limited to the styles as you see them.
Okay, so why not five stars? I have to ding LensCrafters one star for their inconsistent customer service. Last year, I needed my new frames in time for my 30^th high school reunion, and did they deliver. (Not to my physical address, but in the service department)
This year, I waited for over 10 days to pick up my new frames. I finally stopped in and they said they had broken the pair or something happened, so they had to reorder. Fortunately I have three other pairs of glasses, so I wasn’t desperate for these. However, a call would have been nice to let me know what was going on.
As for my prescription sunglasses, they came back with regular lenses. Again, I have two other pair of sunglasses, so I was fine. They had to send this pair back, too.
As long as I can continue to get some cool and unique Ray Ban frames from LensCrafters, I’ll keep coming back. The location and hours work with my schedule. My other tip is to wait for the 50% off lenses with frames sale they run once or twice a year. You’ll save a little bit of money.

They lost my records after going to this eye doctor for years. The receptionist was snotty and condescending. Go some where else. Don’t waste your time. Note: getting glasses here is a separate experience. It’s the employees in the doctors office that need some training in customer service.