Hertz Rent A Car

I’m standing in line at
Hertz. I’ve been the first person in line now for about 15 minutes. I rent from hertz about 50 times per year and have only received bad service at
MSP, but now I’ve received it here twice in one week. A week ago, my name was not on the usual «gold» board. I had to wait in a line to get a car. I scolded my secretary, who insisted she had done everything correctly. This time, i check d up on her. But again, my name is not on the «gold» board. Worse, the gold desk is wide open, but there’s no one there. So, I’ve now stood for almost half an hour at the regular counter Ina line that’s not moving. This is ridiculous. It’s 3:00 on a Saturday afternoon. There are hertz employees here, but nobody has a sense of urgency. I won’t try this again…

Cindy is awesome!!! Been renting here for years l.
Good weekend speacial Thursday through Monday!

Hertz as a company has policies that make it difficult for customers to know what they are getting — for instance, they don’t tell you which car you will be renting and might substitute vehicles that are dramatically different even though they technically seat the same number of passengers.
This review isn’t about hertz. It is about Cindy, one of the two employees at the Hertz location at Residence Inn. Cindy is phenomenal. She runs both the office and takes car of getting the cars gassed up and cleaned up. She was able to get me into a Dodge Caravan that was not on her lot even though technically speaking, I should have taken the Nissan Quest that was on her lot. They’re both mini vans but only the Caravan had the cargo space that I needed. Cindy worked really hard on a very busy day to make sure I ended up with the vehicle I needed. She is fantastic. Her pleasant demeanor never waivered even though she was hustling all morning to keep up with the surprisingly high demand on her time.
Cindy also gave me the helpful tip to call and make reservations on the phone rather than trying to use a website in cases where vehicle specificity matters.
This location is also great because it is about three times cheaper than renting at the airport location. Yes. Three times cheaper, at least for the mini van I wanted.