Enterprise Rent-A-Car

Dana was a great help. What started out as an unpleasant experience ended great. If you need to use this office ask for Dana!

Very fast and easy to reserve unfortunately I was put into a rental that my insurance didn’t fully cover but that 2016 Pathfinder was amazing. It had all the bells and whistles I lost something in the rental and all the staff were very friendly. The best feature is them coming to you to complete your reservation I didn’t have to find a ride when dropping my car off to the shop. They accepted a money order instead of my card which is perfect I hate having holds on my account. Kudos Enterprise!

After having a horrible experience at Enterprise BWI I came to this location to trade in the junker car BWI had given me. I was helped by Jake Hancock who was exceptional. He insured that I was given a safe and reliable car (unlike BWI) and ensured I was well aware of all my options/​rights. He took great care of me and changed my whole opinion on Enterprise after working with him. While waiting I also saw the Asst Manager deal with a hostile customer. I was pleased to see how poised and helpful he was even though the customer was very irate and demeaning to him. He even ended the deal by giving them $ 10 off, which I’m sure he did not have to do. All in all I was very pleased with my experience here.

New management for this location has increased their service to 5 Stars. Rented a Nissan Altima for a long week-​end and received an exceptional deal Also, they picked me up at my hotel at 8:30 am to take me to their location. Julie was courteous, informative and efficient. I was visiting from California and she gave me a great overview of where I was and where to go. The other employees introduced themselves as well and asked if there was anything they could do to help. I will be seeing them again on my next trip back to Maryland.

We will NEVER use them again! We were loyal customers we enterprise whenever we needed a vehicle. Unfortunately we had to attend a funeral and needed a passenger van. They helped us out with that but that same weekend our personal vehicle went out and we needed a weekly special. They did not try and work with us at all seeing that we just spent almost $ 300. We asked to speak with a manager he came out and said he couldn’t help us because if we don’t rent it someone else will! Enterprise rent a car has lost our business for good!!!

As a business, I hate Enterprise, but this is what my insurance was paying for. I am giving them two stars because Sean and Shaun provided excellent service in a pinch. My husband had made a reservation with the insurance company, and apparently, you have to then confirm the reservation with Enterprise. My husband was unable to do so because they do not answer their phones. Seriously, when we were there, an employee had to be TOLD to answer the phone. Since we had not confirmed our reservation, we were told there were no cars available. However, when Sean was apprised of the situation (they have a satellite office where my car was being repaired), he made sure a car was made available to us. Unfortunately, the car was in major disrepair. It made a horrible noise if you went over forty, and you had to really work to get it higher than that. I was just going to drive it around town, so I didn’t take it back to avoid anymore major hassle.