PromptMD Urgent Care Center

This is my second time coming here in a 2 wks span and I will come here for everything! Today I saw the owner Dr. Islam and he is super nice and actually cares about you! It’s not just about the money it’s about the patient! I have a sub-​luxed shoulder and in pain and Dr. Islam took time to talk to me and explain things to me… very refreshing to have a Dr talk to you not at you! I would and will recommend prompt md to anyone that needs care! (personal message for Dr. Islam-​i just finished watching American Sniper and it is pretty accurate!)…
Thank you to the staff and to Dr. Islam for the care and concern that you all give!
Sincerely,
Chris

I have been going to this facility since it opened. The staff is very friendly and accommodating. I have never waited more than 10 minutes to see a doctor. There is a long established walk in facility in Cliffside Park. You can wait for 2+ hours to see a doctor up there. I am very glad that this place opened up.

Great service, very clean. Very friendly. I had cut my finger and needed stitches and did not have insurance. They took me in right away and I barely felt the needle!

Prompt service! The nurse asking for medical history and symptoms didn’t have anything but a post it. The Dr accurately diagnosed my son and provided the necessary treatment.
I would not hesitate to come back if necessary.

Super nice and helpful everyone working here! Quickly in and out without feeling rushed i felt very taken care of.

They care for money more than patients. My 13 year old had acute ear pain and was crying in pain when arrived at their front desk. I called them ahead of the arrival and emailed them his insurance card prior to arrival to make sure everything went fast. However, they were slow to do all paperwork and wouldn’t help him or even invite him into an exam room until they called insurance company and got them to call them back (and insurance companies may not all back quickly). That was taking forever as the kid was crying — they didn’t care to see a crying child in pain in front of them. When I said — help now, wait for insurance later — they kept not helping. I finally said I would pay cash — only then did they help. Pathetic.
I asked to speak with the supervisor of this location, he had zero compassion or interest and said they won’t even start helping anyone unless they verify insurance first. He stated they are not a hospital and therefore do not have to rush to help anyone regardless of payment method. He said he doesn’t care if I let others know that this is the case. So — know what you are up against before you do there. Money first — your pain second.
Spare yourself the aggravation, use a teledoc service. It would be faster and you won’t have to be rubbed in your face that they don’t care about you as doctors should — all they care for is money.

Just had a great experience with the staff and owner, Dr. Javed Islam. He helped my elderly mother with dementia and he was able to diagnose the underlying problem. Wouldn’t hesitate to go back.

I was skeptical of the good reviews for any urgent care place, and because there were so few reviews. But I have to give it to them, Prompt MD knows how to take care of their patients.
I went in for a lingering case of Strep throat (third time in 3 months), which I was trying to avoid, because getting a doctor to listen to your back story is like trying to get my 5 year old to listen to a bed time story (not happening).
I was greeted as I entered with an empty waiting room and an extremely friendly welcome from the front desk person who checked me in quickly and courteously. She was so nice, I had to double check that I was at a doctor’s office. I waited no more than 5 minutes after filling in my paper work to be taken to the back rooms for care. The front desk person took my vitals and listened to my health concerns, which were complex due to a prescription medication I take. She listened and promised to relay my concerns to the Physician’s Assistant, who would be seeing me.
The PA, Allison, introduced herself with a smile and asked to hear my story again. She sat and listened to my 5 minute rant without breaking eye contact or getting distracted as many doctor’s do (by reviewing charts or whatever else they do to ignore their patients). She asked questions to make sure she understood my concerns and then ran the tests she needed to for Strep throat.
The test came back positive and Allison wrote a script for antibiotics (as all my other doctor’s have). But because she understood my concerns, she also made several suggestions for next steps, including seeing two different types of specialists to make sure my health issues don’t persist. This is the step that was missing from all other urgent care facilities that don’t listen (ahem, Cliffside Park) to patients.
Finally, someone from the office called my cell four days after the visit to check in on me and make sure I was feeling better. That is follow through. That is customer care.

Today was my second Saturday in a row to come by here. My asthma has reached an all time high and I wanted Dr. Islam to check whether it’s something too serious. The first time I went last Saturday, I came in for an urgent, anxiety producing, skin issue that drove me crazy overnight with the itching. Urgent cares are exactly that– they provide immediate attention, so for skin problems that surfaced a while ago (like mine), I’d say go see your PCP or a derm, but if I had, say, poison ivy, I would definitely make a stop here.
The facility is clean and it’s easy to find– right down the middle of the L shaped center of the Edgewater Marketplace. They have numerous examination rooms, including an x-​Ray and surg rooms.
I’m pleased with the service and courteous attitude of the staff here. The waiting room has a TV and water, tissues, etc– it’s comfortable.
Check your insurance card before coming in bc they take insurance (and make sure to bring it in also on your visit) my co-​pay was $ 50. Not bad!
I’ll update my review time and time again if circumstances so warrant. While I don’t ever want to be in a situation requiring urgent care, I do now know where to go if I need it! I’ll be calling in about a week to discuss how my wheezing has been– I’m sure follow ups will be a breeze.

200 dollars for a 5 minute visit plus a 45 dollar co-​pay to write me a script for antibiotics?
never again you fucking thieves

A very special thank you to Mel for making yesterday’s visit to PromptMD a very pleasant experience. Once my insurance verification was completed, I was seen quickly by Dr. Ulloque for an eye related issue and I’m pleased with the treatment he provided.

I had a severe cold and cough for several days and knew that I needed antibiotics. Not wanting to drive far I drove right down the road from my house to try this place. It was just a wonderful experience. The nurse and physician were courteous and helpful. My entire visit only took 30 minutes. I will definitely go here again. Great place for any fast medical needs!

This is a great place to go when you are sick and want to check with a doctor. The people at the front desk were attentive and helpful and the doctor was helpful. He prescribed me medication and my health improved after a day.

This is a great concept. Just like the name «PromptMD» you get care really quickly without waiting too lung unlike an Emergency Room. I didn’t have to wait and received excellent care. I felt better in a couple of days and they even gave me a follow up call. I will definitely continue going there.

This place is a joke. THEY DON’T TAKE MEDICAID! Fuck you! This is an urgent care not a luxury Manhattan doctors office. Burn in hell.

The place was very clean and bright.
The reception and the MD I had seen were very pleasant and helpful.
It did take a while however, the office staff was very friendly took care me during my visit.