Pilgrim Cleaners & Launderers

I tried this cleaners twice. I live in the area of Eden Prairie and thought that its more convenient than going out my way. The first time I dropped off my clothes, the staff was ok with customer service. My pants was not creased as promised but still paid. The second time I visited, the staff was not very friendly and also said that my clothes may fade if dry cleaned. WHAT… Why would it fade if I had it dry cleaned before? I returned to pick up my clothes and they didn’t look clean to me. I still had to pay. I will never go to this cleaners again. I would rather go to St. Louis Park. Awful customer service and their not very friendly.

I have gone here a number of times since moving into the area. I have had mostly rayon or silk items cleaned and pressed and have been happy with the results, though I guess I am always blown away by how expensive dry cleaning gets. They did send me $ 5 coupon after my first visit to welcome me to the neighborhood — hoping for more!

The shirts I brought there got cleaned well enough, so they don’t rate a one-​star. But they did write «18» in permanent marker on the inside of a shirttail of every one of my shirts. They did so without even bringing it up on the front end.
When I asked about it they reacted like I was strange for simply not wanting people that I took my shirts to for cleaning to refrain from marking on them permanently. You see, 18 is the number of their store, and how else would they know how to route the shirts? I’m guessing since every dry cleaners I’ve ever used has managed it, there’s a way. To be fair, when I brought it up the lady at the counter did (after some hesitation) tell me that they’d simply tag the clothes with a paper ticket in the future. But, though she was polite about it, it was clear that she thought I was being a little unreasonable to ask for such a thing. I was frustrated that this was offered as a solution, as all of the shirts I brought in that day had already been marked. Putting tags on them doesn’t unmark them ma’am.
Look, it’s not the biggest deal in the world, but not everyone wears every shirt tucked in. Therefore, your «18» is frequently visible, particularly on WHITE shirts. So, I guess it is kind of a big deal to me.
Maybe the rest of their customers don’t think it’s a big deal, I don’t know. But a cleaners who doesn’t think it’s necessary to bring u p the fact that they’re going to permanently mark all your clothes isn’t going to get any more of my business.
Plenty of other cleaners out there.