Pearle Vision

My experience at this Pearle Vision left a lot to be desired. I went to the store with hopes of picking out a new pair of glasses and some prescription sunglasses. I’d previously had my eye exam at another optical shop and walked in with my current prescription in-​hand. My experience soured almost immediately upon walking into the store. The store was nearly empty but not one of the employees approached me and asked if I needed any help. I eventually gave up and asked a woman named Norma if she’d help me pick out some new glasses. What a mistake that was! Yes, I finally got someone to get off their chair and help me but this woman was the coldest, rudest, and most angry person I’ve ever dealt with working in the customer service industry. Simple questions were answered with abrupt and snarky answers. Each frame I tried on seemed to test every ounce of her patience. It was a terrible situation for a customer who only wanted some friendly guidance on picking out new glasses. Needless to say, I left this store and brought my business elsewhere. Hopefully this review will save the rest of you some time and frustation by avoiding this place.