Gassen Management

Very poor management group.
1. I have had water seep into my lower level of my town home two years in a row –this is because they stack snow right up against my home. I was advised they would do nothing with this.
2. My yard is ridden on by kids in the neighborhood. The grass is basically non-​existent.
3. Neighbors are loud — renters. Disrespectful. I have called the police.
4. Fees continue to go up. I am not sure what value added things they are doing. Tennis courts have been fixed — not sure if this would be the highest priority.
5. Their answer to kids running through the neighborhood/​not paying attention to cars is to put up a sign advising that we need to slow down. Yes — this is true. However, there are little tykes who are so small — you can’t even see them.
6. In order to contact someone at Gassen — we are put into a call center. Shayne, our representative, never calls back and is late to get information back.
7. Newsletters are great. However, people don’t take instructions from a nagging Email.

The worst property management company known to man. In violation of multiple state and health regulations. They are the most unprofessional, crooked, and dishonest company I have ever worked with. I honestly didn’t know companies like this could still be in business. I rented a townhouse from them and was fraudulently told it just went into foreclosure and the unit would be cleaned and ready by end of month. I moved in and nothing had been cleaned, my sink didn’t work, nor did my dishwasher (which had had mold, rust, and fungus growing in it) and nothing was sanitary. The toilet seats were brown, urine on toilet. I lost my voice the first day in there as there was fungus and mold growing in the unit. No one would even call me back upon multiple calls and emails about the condition of my unit. I found out from the neighbors the unit was vacant for 1.5 years, and nothing was even properly ventilated or sanitized, up to code, or fit to live before move in. They would not let me out of lease or refund me money and I later found there had been water leaks in ceiling which they tried to cover up stains with paint and black mold growing in the unit. I could not live in unit as my lungs were so severely effected, and I would get sick within a few minutes of being in unit. There was games being played and twisting of words and emails with all my repair issues, I didn’t even have co detectors which are state codes. I feel greatly sorry for the home owners of Shenandoah Properties as this company manages their units. I did not have heat for a month in unit, and they still did not fix all repairs, nor did they refund me when they told me they would when I hired someone to clean. They are a disgusting company and have very dishonest people working for them. If you want to have years taken off your life, put your health in serious jeopardy, have thousands of dollars stolen from you, and be 100% taken advantage of, work with this company, you will not be disappointed. I guess they have to rent out these types of units to make up for the hundreds of thousands of dollars they lost in lawsuits against their company the last few years. I even gave them the chance to do the honorable thing and refund me and let me out out lease, but they chose not to.

I do not recommend them to anyone. They have proven over the many years how incredibly unhelpful, and actually financially harmful they can be to our association. Unfortunately, the EXTREMELY high costs of deciding to hire a management company can cost in property value. Technically an association’s board can be the managing entity, and make whatever decisions they make, however board member’s never really want to take on the responsibility. Even though, simple good logical and fair to all decisions is all it takes. Gassen did not help this happen, as a matter of fact our board depended upon the management company to make a lot of «decisions» because they simply didn’t want to take on for fear of complaints if anything went wrong. Well using Gassen many things go wrong anyway, money quite obviously wasted on bad decisions despite having the management company, now our board is afraid to approve any repairs needed, due to any money simply not being available. The price is NOT worth the end results over time. If you want to do damage your association, just do it yourself! At least you won’t be paying way over 20K a year just for the contract, that’s not even including all the actual expenditures. The fear of residents simple questions are not worth pushing them onto a «management» company.
«Just a few» of the things they messed up under my watch include, paperwork, payment books mix ups, basic homeowner information, not making sure their favorite contractors decide pull permits, choosing poor quality high cost companies, and materials that go bad right away. Not honoring their word that the manager will complete a research task in a simple time frame, thus pushing decisions way back (on a regular basis) doesn’t really matter who the manager is in our case, it just was a constant. Contracts not in our best interest, such as excluding necessary steps in a job. Not relaying info a homeowner expects is being relayed to board. There is much more, I experienced first hand but I won’t waste my time. They have a lot to improve on in the financials and customer service, and charges, and subcontractor choices. Hiring a management company may take away A Lot of work so you can live your life, but you will pay for it in the end if you get too detached from your association.

Our condominium association is looking for a new management company. We have since hired one and a few days later each homeowner received a letter from Gassen offering their services. They used to manage Sunset Ridge before we wised up and saw we were spending hundreds of thousands of dollars making shoddy repairs with their own Gassen Maintenance Team. It was laughable to receive this letter! Especially after reading a few weeks ago how owners of Greenbrier won a $ 100,000+ lawsuit against them for Fair Housing violations (I’m sure the fines and penalties will be paid for by the owners not Gassen) Or how about the other Fair Housing lawsuit from Cedar Trails they lost for $ 200,000-they just can’t seem to get the grasp of Fair Housing laws, and their ineptness is quite costly to homeonwers. Think twice before you hire them for your buildings. Things can get expensive — they know how to burn through money quickly…

Our building manager, Steve P, is the laziest most ignorant manager you can have!
He ignores tenants request for repairs and RARELY follows up on issues in our building! Our condominium board really needs to dump this company!

We own a townhome and the association dues go to Gassen, I often wonder what the hell they do for us. I’ve had a lot of issues with them. Not a fan.