Empire Beauty School

I just called to re-​confirm my appointment with one of the students. The girl on the other line was exceptionally rude. I was very clear in my voice. She kept saying «What? What? What? Yea, nothing has changed, same time.» among other things. I recorded it this time because when I called a couple weeks prior, another girl answer the phone was incompetent, assuming and rude. Typed in the wrong services, assumed I only wanted one thing done, had to start over and change dates because of time confliction. I might post this new one on Youtube to show how poorly these girls are being educated in phone manners alone. After graduation, they expect to find clients calling to inquire services while having that kind of attitude? If I ran this school, I would suspend them for a day or terminate the educators. I called to re-​confirm because the first appointment taker was messing up so badly and because a previous review said her appointment was cancelled because no students were scheduled to be in the building and she got no notice!

Today, was my final visit, ever, to Empire Beauty.
I scheduled a hair cut appointment last week. I scheduled it for Tuesday, October 13^th. I work two jobs and am extremely busy, and was blessed to have today off. I scheduled an appointment to drop off my car for maintenance, then a hair cut appointment after, so that I could enjoy getting my hair done while waiting for my car to be repaired a bout ½ a mile away. Once I arrived at the salon, no one was there for about 15 minutes. I was early and I assumed they were all finishing up a meeting. Finally a new receptionist comes out and tells me they are closed and there are no students here today. She says they did not have my phone number to notify me, which is very interesting since I have been there several times, they should have my phone number. Also, my name is not very common and I can be found through google very easily. She apologizes and was very nice. She goes to talk to her manager in back about getting me a coupon. She comes back without a coupon and says her manager will not allow it. I then tell her I have dropped off my car for repair and have no where to go for an hour and I do not have a way to get home until my car is done. I asked if it would bother her if I wait in the lobby and play on my phone while I wait for my car. (The LEAST they could do.) She again goes in back to speak to her manager, who tells her that I am not allowed to do that.
I am very upset that I was not called, and my time was completely disrespected. It is extremely rude and unprofessional that the manager had this brand new receptionist talk to me, rather then speak to me herself. It is also EXTREMELY rude that I then had to wait outside for an hour in the Minnesota cold to wait for my car because they would not let me wait inside. And seriously, can the manager not cut my hair? I will never be returning and I will no longer recommend your services.