Tires Plus

I was a customer at Tires Plus for a few years, buying new tires, struts, and a few other services from them. These guys are constantly trying to sell you something, and they don’t stand behind their products or services. Almost every time I brought my car in, they had found something wrong that needed to be fixed. Second opinions from other garages said my car was fine. A few times, Tires Plus found something wrong with parts they had installed previously – but because of some loophole, they made me pay full price for the work again.

I’m a returning customer who will NOT be returning. I had my tires changed on December 23, 2010. I got what I thought was a great deal and 4 free oil changes with of my tire purchase. Said I needed $ 1000 worth of extra work on my car, I said well I don’t have anyway to do that, my husband is in the military and I don’t have any family close by. The guy said, well if you leave your car here, I’ll take you home. I said no, that my father in law was a mechanic in the Navy for 25 years, I’ll have him look at it first. Father in law came over said that the car was fine and that nothing needed to be done. Picked up my son from school January 3^rd came home and the car sat over night (like always). Took my son to school the next day (January 4, 2010) only to discover that one of my tires was flat. Called Tires Plus, talked to someone said basically there’s nothing they can do that I need to PAY to have it towed so they can fix it. The guy was very condescending and rude. Basically said that it’s not THEIR responsibility that they sold me a bad tire. Got my father in law to put the spare on, and go over today (January 22^nd 2011) to get it taken car of. Basically said that it’s not repairable and that I need to spend another $ 100 to get a new tire. Said I should’ve gotten the road damage plan WHICH was never offered to me and nowhere on the receipt showed that I was offered the plan or that I denied that plan. Also at the bottom of the receipt it says Warranty on parts and labor is one year or 12,000 miles whichever comes first. Bottom line is they DO NOT stand behind their products do not go here! I WILL be filing a complain with the corporate office and the Better Business Bureau. I will also be going around to everyone I know, every review site I can find, and every other outlet available to hit them where it counts.