Eau Claire Automotive Group

June 15^th — My dog and I were beginning a cross-​country trip from Chicago to Alaska… The first day, we drove to Eau Claire, WI… The next morning, got into my 2009 NIssan Altima and heard a grinding/​scraping sound… Went to the nearest mechanic, who thought it might be a transmission problem. he recommended the Nissan dealership down the road… (Lucky!)…
So, with a carload of items and my dog, we showed up at the Nissan service center… Curtis told me it would take an hour or two for a technician to get to the car and check it out… No problem: my dog and I sat in the waiting room, watching tv and using the free wi-​fi… 2 hours later, they found the problem… And, a few hours later, they fixed it… Although I had to stay an extra night in Eau Claire, I wasn’t stranded. and, I didn’t have to return to Chicago to deal with the problem!
We continued our month long trip…
July 8^th —- 6000 miles later, on the way back through Eau Claire, I went inside to thank Curtis again — (he remembered me by name and the dog!)… We talked for a few minutes, and then I went to leave…
As I pulled out of the lot, he noticed my rear brake light was out! So, I pulled the car into the garage, left the keys, and my dog and I went back to the brake room… Less than an hour later, the light was fixed, an oil change, and air filter replaced…
Overall, they are terrific: fair pricing, knowledgeable, accommodating (good break-​room and dog friendly), and great service…
PS: I’m quite envious: the Nissan service departments near my home in Chicago are not nearly as good as this one in Wisconsin…

My family and I suffered a breakdown near Eau Claire on a trip cross-​country to California, near the end of the business day. The Nissan service advisor, Curtis, and the Service Department Manager arranged for multiple techs to stay to evaluate it and see if there was any way to get us on the road without at least an overnight stay. It did not look like things would work out well at all. We estimated at least an overnight stay and a large repair bill.
The short version is that they had me on the road in less than an hour, for almost half the estimate, so I could get my family at the truck stop 20 miles away and go on.
If this is any indication of how the dealership usually operates, Eau Claire residents are fortunate. Thanks!

Worst place for auto service. Customer service slow. Took my van in for service and when pick up my van front windshield crack they say the are not responsible. Service manager say he will help with half or split cost for new one. It will be my first and last time with them.