Bob Evans

Cold food, dirty cups and long wait for our food to come out that was made wrong and cold and we was 1 of 3 other tables in the whole place. our server was nice though but we will not be coming back

Waited five minutes for one of the six wait staff to greet us. Nothing. No hello we’ll be right with you. Nothing. We did get a couple of stares as though we were inconveniencing them by standing there. We turned around and left – without a word being said. No they were not busy.

I have been there 3 times over the past two years. The experience is the same, bad service. Most recent visit: We were sat fairly promptly. 15 minutes later the waitress came to the table first time. Now, this was 7 pm on a weeknight. The dining room was less than ¹⁄₃ full. We counted 8 tables had customers. There were 4 waitresses. 17 minutes later we flagged downs a manager and asked for our drinks. A few minutes after the manager brought our drinks, the waitress brought the biscuits and informed us that they were out of something. This is more than 30 minutes after placing the order. At the 50 minute mark we got our food. The food was warm and correct. But the service was horrendous. Neither the waitress nor the manager ever said sorry, seemed concerned or even realized how slow the service was. Unfortunately this is not a one time event, as each time I have been there it has been the same. I emailed Bob Evans, I got the basic automatic response that I would hear from someone. 4 days later, I have not.

This is the first restaurant review I’ve ever written. This was the absolute worst Bob Evans I have ever visited. We were there on a Thursday at 5:29pm. Here’s how our visit went:
We came in to be seated, and no one was waiting in front of us. We were asked if a table was ok because all their booths were dirty. My mom asked for a booth and we waited for them to clean one (I counted 9 dirty booths on my way to ours). We got our drinks. I had to get up and ask for silverware so my mom could stir her coffee. We ordered our meal, which was a 3 course combo. We both got the broasted chicken. Salads and breads came out in a reasonable amount of time. We were told our chicken would be a little longer and said ok. Waiting… waiting…it has now been 45 minutes since we were seated. Another 10 minutes (and another apology) later our food comes. We were never asked how our food was. I was asked if I wanted more water and said I did, and we were told our desserts were already put in. The water I got was room temp (my ice had melted and she used a pitcher with no ice to fill it) and after we had been there a total of 1 hour and 20 minutes we got up to pay our bill, without dessert. At that point we just wanted to go. We were traveling and still had 2 hours before we got home. At the register, my mother was very honest about our experience and the girl’s defense was that they were busy. No, they were not. Less than ¹⁄₃ of their tables were occupied. I asked her what the heck they did on Sunday mornings when they were actually busy. And she asked if we wanted to speak with the manager, but I told her since the manager didn’t bother to talk to us in the near hour we waited for food, there was no point. We left.
We travel this route each year and will now joke about how bad our service was here and how we will never go back.

Horrible experience. Waited forever as other tables got up and walked out. Went to the restroom, and if I had gone prior to eating, I would have walked out. Disgusting.

Can’t go lower then one star. Over one hour and fifteen minutes before food was served. Then the order was wrong, ate it anyway, didn’t want
to wait any longer. Asked three times if air conditioning could be either turned down or off, blowing cold air was not very comfortable. Manager never can to table after asking the waitress to have him come to the table. Have had no problems with breakfast meals but this will be the
last dinner time for me until this Bob Evans has a new manager.
Eaton resident.

This has consistently been the worst Bob Evans in the entire chain since about 3 months after it opened. A chain restaurant is supposed to have a system for everything, and clearly Bob Evans does because the other locations tend to be pretty decent.
However, the Eaton Bob Evans has a distinction of having to hire from the local talent pool. And I’m not quite sure there are enough people in the town who could retain training without having to go through a weekly refresher on basic customer service skills.
Hence, the abysmal service and apathetic work performance in the place. I just stopped going. Same story over and over. Wrong orders… hastily prepared food even when the place is empty. Servers who can’t manage to remember any request… too busy blabbing and carrying on.
Combine low end talent pool with bad management and you get Eaton Bob Evans.
But they will survive because the population demographics of Eaton skews very old, and old people don’t have to be anywhere and they can’t taste anything anyway.

There is nothing about this place to recommend. Lackluster food and service on a good day. It goes down from there.

Went here on a busy Saturday morning for a late breakfast. We were seated right away but it was nearly an hour before we actually had food in front of us.
Their pancakes are good but not nearly as awesome as Cracker Barrel’s. I can’t say much for the rest of their food. Most of it was cold and bland and just «meh».
My husband really likes their sausage biscuit sandwich with cheese. It’s not even on the menu so two stars for them accomodating his request.
Their coffee isn’t very good either.
Overall — disappointing. I used to love Bob Evans as a kid.

I am currently the only patron in the restaurant and the server is a young blonde girl who is more concerned with gossiping about her friends with the other girls. My order was taken by someone leaving and I was never asked how I wanted my steak cooked. When I was asked if I needed anything else, I said no Thank You and she asked me if I was sure. After just paying 200 dollars at the Marriott for a room I would have liked to think a customer could walk into this restaurant and be treated better. The place is filthy while the stand and gossip.

This stop is not typical BE quality but this bad chicken potpie topped it! Its not like the picture and its gross. I didnt realize til today Bob Evans microwaves TV dinner style foods. The «Down on the Farm» slogan is misleading.

It’s a Bob Evans. What do you expect? Everything comes with butter. and biscuits.