Cellular Sales, Verizon Wireless Authorized Retailer

We Spent $ 100 on a Jabra Bluetooth, it worked for a few hours and is now defective. We tried to return it and just get a new one that works and were told we could not! We then checked with a different Verizon store and found that if we had bought it from them, we could return it within 14 days no problem — we were also told by Richard Cutter that Sales Rep Mark Gordy should have disclosed this to us at the time of the sale, which he did not. It didn’t seem to matter and they will not exchange my Bluetooth! I think this is a horrible way to do business, how can you sell a defective product and not exchange it, it has only been 1 week only putting less than 5 hours on it. If other Verizon stores would exchange it, why would cellular sales not abide by the same responsible business policies. At this point I am just frustrated and I think I would just like to have my cash back and forget this bad experience. This is the only bad review I have ever posted about any company because anytime there has ever been a problem at any company there has always been a positive solution, after all I am the costumer.