Boulanger’s Plumbing & Heating

Awful experience with these guys. They installed 2 new toilets for me (for roughly $ 225) and within about a week, one was leaking. So I called back and told them,.the woman on the phone was nice and said «oh, we’ll come right out and fix that». I assumed that they were coming to fix it for free –especially since they SAY their work is guaranteed.
HA! A week later I get a bill for another $ 140.00 from them — and they said that I must have broken my toilet in that week after they installed it. I tried and tried to speak with the owner about it — but he has gatekeepers. I even went in once to try to catch him in person — nope. Called and called but he was always «on another line». He never returned my calls. He just send me form letters saying that he was right and that I still owed him money.
I just still can’t believe that the owner of this company would never just talk to me about the issue. Finally the secretary said, «Look, what’s your question?» And I said «I want to know why i am being charged another $ 140?» And she said «Because we charge $ 140 an hour». Forget it. Never. Ever. Hire Boulanger’s. Ever.

I called on a Friday and asked for a quote on a new home we are building… I was told someone would call back. I called again the following Tuesday and finally spoke to a receptionist who gave me the number of the person who could give me a quote. When I spoke to that person he directed me back to the receptionist to leave my name and number… So they could call back. They finally called on Friday and said they would be out on Tuesday at 9 am. On Tuesday at 9:15 the person who was coming for the quote called explaining he was running late and asked for directions. I waited until 3:35 and called their office to find out what was going on. The receptionist called back 15 minutes later and explained the quote person had an emergency and would call me back the following morning to reschedule… 3 weeks now… And I am using your competitor. Thank you Mr Duda for not showing up. I can see the quality of your service… It doesn’t exist.

Watch out for these guys. I scheduled a plumber to come out and simply remove a garbage disposal. He came out in 2 days and showed up as planned. That was good. When I scheduled the appointment, I asked the woman that answered the phone what the hourly rate was and how long they expected the job would take. I was told the first hour was $ 142.50, and she thought it would take about 1 hour, which I agreed with. The plumber was at my house for 45 minutes and the actual work took about 30 minutes. Very simple and straightforward. When he finished, I was ready to settle up, but he said «they will send you an invoice». Two days later I receive the invoice, and the charge was $ 285. The amount of time was not detailed, but pretty clearly they were trying to charge me for 2 hours worth of labor. I sent them a letter detailing what was actually done and how long the job took, along with a check for $ 150. If you hire this company, be very careful about how they bill you. In my opinion, the way they tried to over-​bill me on a simple job like this was pretty slimy.