Walmart Supercenter

This particular store is new and extremely well taken care of and always clean even during periods of high traffic. Because it is Walmart doesn’t mean everything is at bargain basement prices, you have to shop carefully in order to advantage of legitimate savings but over all this is the place to go for a fair number of your household needs. Fruits and vegetable can be a good buy here as well as some of their ethnic goods. Walmart has delivered in almost every area fair and responsible pricing and provided a broad range of services under one roof. I am a fan and have benefited greatly on many of the the items I have purchased especially their Equate Brands which are deeply discounted over their major brand equivalents.

I’m disgusted with the customer service I received at the Walmart in East Windsor, CT this past weekend. When the early Black Friday sale started on Thanksgiving day, I purchased a 150pc easel set online and selected store pick up, as it said «in stock» at that location. I was charged and sent a confirmation email that said I had a week to pick up my item. Do I go to the store on Sunday ¹¹⁄₂₉ to pick up my purchase and was told it hadn’t arrived. I asked why it needed to arrive if the item was supposedly in stock and held the day I bought it, and was told to wait while the guy checked the back. However, this did not happen. The guy at the cashier continued to help other customers while I stood there waiting and never actually looked or told anyone else to either. Frustrated, I left and called to speak with a manager who rudely told me that he didn’t see my item in the system and that because I purchased my item at 9:30pm instead of 4pm when the sale started, they were sold out and they no longer had the item. However when I bought it online the items that were sold out CLEARLY said «out of stock» and it wasn’t even possible to purchase it!!! He also told me that if you don’t receive a SECOND email telling you when your item was ready, then it was never really purchased. GOOD TO KNOW WALMART!!! He said to try buying it online again and to take it up with corporate if I was charged, because I «shouldn’t have been.» I called a second time, only to be asked for my name and number, and told they would follow up with me. Of course this never happened. So for all I know, the easel set I bought was NOT held to the side for pick up, was probably sold to someone else and I’m out of about $ 32. I come to this Walmart all the time and have never had an issue, but I didn’t appreciate the way my situation was handled at all. Extremely unprofessional and I eager to help me solve this problem. I will definitely think twice about shopping at Walmart, ESPECIALLY online (site to store or store pickup), in the future. I’ve heard of «low stock» scams to get people into the store and spending their money, but I’ve never experienced it first hand until yesterday. Smh.

Your expectations should be low already before entering any Walmart, but this one is much better than most of the ones around. First of all, it’s massive, probably the biggest store I’ve ever been in. They have self checkout to get you the hell out of there quicker. It’s clean and mostly organized, with minimal stuff lying on the floor. It’s still fairly brand new, being opened only like five years ago. A coworker who lives in Connecticut once told me that Windsor, east and south, have the worlds ugliest people. After shopping at this Walmart I would have to agree. You could definitely find some new material for the people of Walmart website here.

Came in looking for a hammock. Asked greeter, who directed us to lawn & garden department. They were no where in sight. We asked another employee who directed us to sporting goods department. None there either, this kid didn’t even bother looking. Seemed annoyed we had asked.
Along the way I said «excuse me» to five different employees who purposely ignored me.
Walmart has hammocks. The website says they are in stock in the store. Just don’t waste your time coming here. Spend a few more dollars and go to Target for a less trashy experience.

Worst customer service I have ever delt with in my entire life. There management sucks and so does there greeter. I thought they smiled but apparently they scorn. I would rather go without than ever step in to any Walmart again!

Had to go 4 stars when I compared this Wal-​mart to the Springfield MA store.
Pretty clean, they make a good effort at keeping the chaos in check. Friendly staff, and of course a huge selection. This is a newer location, so you benefit from that aspect also.
Needed a new lawn mower battery and customer service helped me turn in my old battery (provides a discount on buying a new one).
What really makes me uncomfortable are the narrow aisles! To simply get from the front to Auto department was a maze of narrow passages and congestion with other carts. There simply isn’t enough room.

When I walked into the bakery area I expected the usual disdain and contempt from the employees but was, instead, greeted by Kim. I asked her a question or two and she even made me what I needed fresh, just for me. I can’t think of a time when I’ve ever been pleased with my service at Walmart. This, Kim, was exceptional.

Nearly always out of shelved stock as they have narrowed their shelf space to cram more junk quality items from suppliers they threatten to sell to Walmart at under marked prices or we’ll send all your merchandise back and bankrupt your company, as Walmart is the largest buyer here in the US for retail suppliers, that and the companies will no longer have their brand advertizing featured at the Satan of sales!
On another note, this particular store is comprised of some truly wonderful employees, those of which go above and beyond to satisfy the customers. In addition, the employees I speak on behalf of are dedicated and display true compassion towards their work ethic, worthy of letters of observance and recognition.
I am not a fan of Walmart for many reasons within the horribly greedy company itself, though this store gets the 2 star rating all due to their specific alliance of individuals’ whom of which make the experience noteworthy!
Sincerely,
Lawrence Johansen IV

Great Walmart right off of 91. They keep the shelves orderly here and they apparently are a super store. They have great fruit there now. Better than Sam’s. Surrounded by trees and the parking lot has a great view of the west. I like going there. Next to a Big Y.

Overall for a WalMart i think this place is decent. The staff is more organized and helpful than most. I find the lines to be less unbearable than Newington, Rocky Hill and Manchester; although all of that is dependent on when you go. For the most part the garden center line is the worst, always worth avoiding. They keep this place fairly clean, the large bin aisle usually has bins all over the floor every where I wish they would monitor that better. There seems to be a never end stream of people coming out and going into here making it a little hard to park and/​or get through. I would recommend coming in on the route 140, I-​91 exit side in lieu of the route 5 exit side (by Big Y) and parking on the side of the building in lieu of in front of the entrance to avoid all the foot traffic.

Much cleaner than the Manchester one, not as clean as the Rocky Hill one. As a note we don’t buy anything cold in any Walmart. Why chance it.

(Somewhat) Late at night and you need a few supplies, so you run to… Wal-​Mart. Even in East Windsor, they have ‘em.
The big problem with this location is that it is a pain to find it. Sure, there are signs, and you can pick it up on the GPS, but you exit the freeway/​highway and… nowhere to be found. If you come from one exit, it is not hard to find it, though you do have to go down the road a bit. If you come from another exit, it is definitely like going around your ass to get to your elbow. If that expression makes no sense, insert your own regional reference to going out of your way to get somewhere and it should fix up up. Right as rain, even.
Once there, however, it is decent enough. At least in Charlotte, a number of stores have undergone renovations and others have been built, and this is neither like the old (read: ancient) ones, nor like the brand new ones. It is definitely usable in a pinch, however, and the fact that they were open late for our needs definitely helped!

This isn’t a bad Wal-​Mart. Most of the stuff is in its current Wal-​Mart form, without the colorfulness you may find at other Wal-​Marts (the Wal-​Mart in Durham, NC for one is a special place). Prices aren’t terrible, though you have to deal with Connecticut taxes.
Basically, you should be able to find whatever it is that you are looking for here.