Delaware Valley OB/GYN

The doctors are okay but I find the front desk staff substandard at best. Years ago, I used to go to the Plainsboro office and found the front desk staff horrendous as well. I ‘quit’ this practice and went to a different doctor for the past several years, which was wonderful. That office closed, and would you believe it — they transferred my records back to this practice… They promote using their online requests (appointments, questions, etc.), yet the response time is dreadful. For example, I asked a question on Wednesday via their medical portal and then I have to call the following Tuesday anyway because they don’t answer the online requests… Back to finding a different practice again…

I have been coming to this practice for about 6 years now, and I want to be the one to post a POSITIVE review about this practice. Yes, there are a lot of new faces that come and may go with their staff, and you do get the feeling of a someone hectic enviornment at times, but the doctors and midwives are all great at what they do working together as a team. With an exception of a few, the staff works hard and are professional and kind. I trust my care with them and I would recommend anyone I know to see the doctors and midwives for execeptional OBGYN care, that is honest, down to earth, and trusting.

I have been going to Del/​Val for over 10 years now. I am disgusted at the high turnover of employees. I always see new faces when I get to the front desk. I must say that the office staff is highly incompetent which is causing them to lose business because today was my final straw with them and I walked out the door. I really do like Dr. Pierce but the staff is cold, rude even, and they think they are always in the right and unapologetic like it is not their fault that my appt. was scheduled in the wrong dept. today. I confirmed over and over before I hung up from making this appt. with them. I got no phone call confirming this appt. and the employee told me that there are glitches with the system sometimes. I have had problems there before where they make me wait anywhere from 20 minutes to 1 hour. One time I waited and waited and finally asked what was taking them so long and they said that my chart was there but was hiding behind someone else’s where they couldn’t see it. Who are these very incompetent people that they keep hiring. Before I left today, another customer was also asking what was taking so long and the office staff lady told her it was her fault for coming in late and that she needed to fill out paperwork which the client said was not true. The waiting room was practically empty. Gee… coincidence or are they just losing customers left and right. I will NEVER go to this place again. I have been loyal through all the mistakes but today I have had it up to here. I’m doooooonnnnnnneee!!! Good luck Delaware Valley! Sorry Dr. Pierce!

I havent had a problem with the Doctors themselves persay, but moreso with the way this office does business. Wether or not the Doctors play a part in this I do not know. I ran out of my birth control without realizing I didnt have any refills so I call up to make an appointment. They couldnt take me until a full week from now (and I am available ²⁴⁄₇ as I am currently unemployed). I was fine with that still, because they offered to write me a prescription for one month’s supply of birth control. I agreed, but then to my surprise they called me about 2 hours later to let me know that since I had cancelled my last 3 appointments (because they took too long to fit me in), they wouldnt refill my birth control. So all because I cancelled appointments (with plenty of time inbetween) they decided that I shouldnt have my birth control. They gladly told me I could still come into my appointment 2 weeks later (and completely mess up my hormornes with the lack of birth control), so i told them no thanks and went elsewhere that took me next day. Way to go Del Val, you completely lost a client because of your stupid rules which make no sense (its not like one months supply would have gotten me far).

I’m updating my previous review. Of the 3 doctors I’ve seen here, Dr. Goyal and Dr. Proctor seemed to be the only ones who knew anything of their profession. The nurses and admin staff are always cold and (dare I say) rude. Additionally, the midwife and LPN I saw were strangely unknowledgable. The midwife said it would be ok to drink alcohol after the first trimester (which might be true, but do you really want to risk a FAS baby?). Also, they told me to cancel my appointment with the perinatologist (OB who specializes in high risk pregnancies) because they said it would just worry me. Thankfully, my husband and I ignored them, because the perinatologist ended up draining a 1.2L cyst (measured larger than 16cmx8.6cm) and managing my diabetes as well.
In summary — I would go here if I was perfectly healthy, had no complications associated with my pregnancy, and expected to have no issues arise. However, how many of use are fortunate enough to know in advance that nothing will come up? I definitely have my doubts that this practice could diagnose any serious problems. Additionally, when I came for my 1^st and 2^nd prenatal visits, I waited 1.5hrs and 1hr, respectively. For a practice that employs 7 doctors and 4 midwives, I find this unacceptable. I have since switched OBs and the new one I went to was able to see me within 15−20min of arrival and did a much more thorough physical examination and history (like it was my 1^st prenatal visit ever) than they did at DelVal. And one more thing — when I tried to retrieve my medical records, they asked for nearly $ 30 to make copies. I was flabbergasted, I must have stammered incoherently for awhile, because the nice woman on the phone from the records department said it’s ok if I can’t pay, that she could just mail them to me. Considering we are in a recession, and I am the sole earner in my family, I simply can’t understand how a large practice such as this one thinks they can ask for money to make copies of records that belong to me. When I reviewed the records, there were duplicate pages, and hand written scribble that only an expert linguist could decipher.