Cuisinart

Awful in customer service. Spoke with 2 customer service reps in Florida regarding the warranty registration of my new coffee maker. (couldn’t get website to work) They advised me the site was down and couldn’t answer when the site would be operational.
They continued to advise me the warranty would be valid as long as I had the serial # and receipt and there is no need to register… I am aware of that for this is not my first kitchen counter appliance purchase.
I asked however if there was a product safety recall how does one get notified if they haven’t registered? An important question since many times appliances are recalled for fire hazard issues, faulty parts etc. I have had such a recall of an appliance a few years ago that could cause fire.
They had no clue as to what I was talking about other than to say if the unit catches fire to call them and it would be handled. Ok… I asked if it were discovered a batch of manufactured coffee makers were starting fires how does one get notified they may be in possession of such product from the same shipment and should discontinue use? They said there was no mechanism in place to do this… ok…
I thought it was law that manufacturers had to attempt to notify consumers and especially registered consumers of the product in question of these types of situations. Even if it’s not law it should be… however this really isn’t the point of this note.
Both representatives were dismissive and repeated that all I need is the serial number and receipt and they would handle the situation under warranty guidelines. I was in shock because both reps (spoke to them individually) said the same thing and were not connecting to the «lets tell people they may have an appliance that may burn their house down before it happens» mindset rather than Cuisinart will honor the warranty of the coffee maker after it kills you…
All in all, 2 things…1^st, why no mechanism in place to notify consumers of such hazards before they happen… and 2, Cuisinart needs have better customer reps that will listen to a customer with understanding instead of reading the same script about having a receipt and serial number to honor the warranty when this was not the question.
Customer Service #101…listen, be respectful of all comments (no profanities) from a customer and offer a solution in a professional manner. I know the address they provided is a possible solution since they are just a call center however the approach of these 2 operators was not professional once the lack of such a mechanism was questioned. They seemed to be in disbelief that anyone would have this kind of a query and just wanted to provide the «speech» given to them from the company.
How are these people being trained? All I got was «I have the address of the Headquarters in Hightstown, NJ if you would like to write them a letter» …ironically I grew up just down the road from where they are located. Maybe I should drive over…

Yeah, with customer service like they have, they shouldn’t be around much longer (hopefully). My food processor blade broke off a small piece in the food, thank goodness I found it before some one swallowed the razor sharp metal. When i called Cuisinart about the defective blade they offered to replace the blade under he condition I would have to return the defective blade at my own expense. The unit is still under warranty, they have a serious safety concern with the product and a lot of nerve. I too will never choose a Cuisinart product again and I will share my feelings with everyone that will listen.

I just got off the phone with Cuisineart, who hung up on me for using the word shit – (This was after I’d called on Monday, put on hold, told they call me Tuesday – never did – then I called back on Wednesday and their ‘system’ was down or something, I call back in a couple hours, they put me on hold for 10 minutes, then this worthless ‘supervisor’ comes on and hangs up at the first opportunity).
My $ 170.00 blender I bought from them (and have used about 15 times in the 4 years I owned it) had the blade get stuck, and it wouldn’t blend anymore. It’s ridiculous that I should have to pay $ 32. for this part which obviously was defective, since I’ve barely used this thing.
BTW, I informed them that I also have one of their convection ovens, their food processor, and their pannini press, and thought they ought to consider doing SOMETHING to retain me as a loyal customer. Well,. they didn’t, did they?
And – just for your info – the shaft for the blade on their food processor has a spring in it which always rusts out and breaks, and I’ve paid to replace that 3 times so far. I advised Cuisineart several years ago that they should be using a stainless steel spring, but like they do all their customers once they’ve got their money, they ignored me.
I’m throwing this stinking blender out and buying cheap one at a 2^nd hand store or something. I’m sure whatever it is it will be better and FAR more reliable than any Cuisineart products.
SPECIAL NOTE TO CUISINEART BOARD OF DIRECTORS: I GAVE YOU EVERY CHANCE TO MAKE THIS RIGHT, BUT YOUR ‘SUPERVISOR’, CALLING HIMSELF ‘DANTE’ WAS AN ASSHOLE TO ME. BUT MAYBE YOUR CEO AND THE WHOLE BOARD ARE A BUNCH OF ASSHOLES, I DON’T KNOW. I DO KNOW YOU’VE GOT THE LAST DIME YOU’RE EVER GONNA GET FROM ME, AND I’LL BE BAD-​MOUTHING YOUR PRODUCTS AND YOUR COMPANY TO ANYONE WHO CARES TO LISTEN, FOR MANY YEARS TO COME. YOU BLEW IT.

Regarding Cuisinart Kitchen Products, I purchased a Coffee Bar Coffee Grinder on 3÷26÷11 and opened it on 3÷31÷11 from JCPenneys. In approximately 6 to 7 months the coffee grinder stopped working. I saw there was an 18 mos warranty and called Cuisinart, the company. They would not stand by that warranty because they said it was an expired warranty although only 7 mos had elapsed for me & since I didn’t keep my receipt from the purchase they would not replace it. I waited a couple of months and just called again today 1÷17÷11 and same sad story. The supervisor has NO POWER to make a CUSTOMER SERVICE DECISION & send the disgruntled customer a new cheap coffee grinder (made in China like everything else!!) and even though I said I will no longer buy Cuisinart, will not use any appliances I have, will continue to tell everyone to not purchase cuisinart they could CARE LESS.