TCC, Verizon Authorized Retailer

Buyer beware! 14-​day return policy and only if you have both the original receipt AND the credit card used for original purchase. So, if you receive a gift from this store and want to return it, you are out of luck, even with receipt. ‘Company policy’. And, if you must go here, AVOID the customer service rep named kylen jordeen (sp?). Dismissive, arrogant and rude. He just walked away, refusing to help when I disagreed with the return policy. Look for Juan who is courteous and considerate whilst enforcing ‘company policy ’

I’d like to warn anyone wanting to buy phones or phone accessories to NOT go to this store. First of all, they are not a corporate store, only a Verizon Wireless retailer. Which means that you will definitely pay much more for your devises than if you were to go to a corporate store. My two sisters and I went in to upgrade our phones. One sister and I got our new phones after hanging around for 3 hours of dealing with the nice but very uninformed sales lady Sandra G. They didn’t have a third phone that we were looking for so we decided to go to Wenatchee to the corporate store to get the third phone only to find out that the identical phone was $ 50 less than we paid at the retail store, and the accessories (screen protector, car charger & protective case) which cost me around $ 120, only cost her $ 70 because they offered her the bundle which was not offered at the retail store.
Besides the huge increase in price, Sandra was not very knowledgeable about the phones or how to program them. She tried downloading my sisters information from her old phone to her new. After it sitting at 50% downloaded for an hour and a half, and me trying to encourage her to restart it, she just kept saying «Oh no, it just takes a long time sometimes». When we finally left and went to the corporate store in Wenatchee, their associate Marco promptly restarted the download which took only 9 minutes. He was so helpful, fast and efficient. He answered our many questions that were not answered at this store, and even told us about a military discount we could get on our plan.
Lesson learned. Go to a corporate store to get fast, knowledgeable and cost saving service!