Cresthill Suites

So happy with this place. We booked a pet-​friendly suite and it is super clean and absolutely huge! We have 2 large bedrooms (1 with 2 queens, 1 with a king), a full kitchen, a living room, and 2 full baths. For the price, it’s an awesome deal.
There is so much storage space and the front desk employees were very friendly and helpful when we checked in. It has a pool, too. We can’t use it tonight as we are traveling with a small child and have to be up early tomorrow, but I’m sure it’s fine if the rest of the hotel is any indication.
The staff left us a welcome basket filled with complimentary tea, coffee, popcorn, and snacks.
I would definitely stay here again and I highly recommend this hotel for families with kids and/​or pets.

We had a reservation here last Saturday. They emailed us 2 hours before checkin that they were canceling our reservation because they didn’t have enough room.
If you didn’t have enough room, why did you book the reservation?